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June 2024 by Catherine Larose
Bought a 2012 Honda. Within a few weeks the back brakes and calipers need repair which the owner paid for. Following week car kept trying to stall took it to another mechanic to find the front brakes, pads and rotors were bad, transmission fluid was black, oil had been changed in a long time, spark plugs were bad and the car had not been tuned up for a long time. This cost $700. The original problem was the car kept trying to stall out so no on to another mechanic.
By far the worst dealer out there. Buyer beware
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March 2024 by Daniel Munyon
Son-in-law bought a used car there today. Very helpful and professional...
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March 2024 by Jessica Parra
I purchased a vehicle from this business on 1/13/24 and was provided temporary plates that expire on 2/11/24. It is now 2/9/24 and I still have not received the title, despite calling New Wave Auto multiple times. I called this morning (2/9) and was informed that the title was out for delivery. I did not receive the title in the mail, called back the business, and was finally provided the tracking number after requesting it three times. Upon review of tracking information, the title was NOT out for delivery, as communicated by the manager. I am now stuck with expiring temporary plates, and the manager refused to provide any guidance. Additionally, the check engine line came on within hours of driving the vehicle off of the lot. Please proceed with caution if you choose to do business with New Wave Auto.
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February 2024 by Richard Beck
I went to about a dozen different pre owned car dealers in Cumberland County recently looking for a new car. I was pleasantly surprised that most of them were helpful, friendly and honest. There were a few minor exceptions, and one major one, but for the most part it was a positive experience.
By far, the best dealer I found was New Wave Auto of Vineland. They were incredibly helpful and had a great selection of cars from which to choose. They helped me choose the perfect car for me and my budget without trying to pressure or upsell me in any way.
The next time I am shopping for a used car, New Wave will definitely be my first stop and I highly recommend you check them out before buying your used car elsewhere.
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February 2024 by Ray
Brought a 2004 F-150 truck looked great drove nice purchase price was 7k. Drove 2 1/2hours in the rain fell to n love with the truck . Expected some mechanical issue But not structural. Undercarriage has major rust issues
New Wave is a Carfax dealership but Rust issue isn’t listed on the Carfax. Their website claims all vehicles are check and repaired for safety of their customers New waves New Way …Tried dealing with Joe up front and all he said they could do was take truck back as a trade not an even swap for another truck on lot or give me back my money…. Went through Better Business but Joe never responded to the inquiry .. Followed that up was the New Jersey consumer Affairs … Again Joe never responds to their inquiry.. truck is not safe to drive and it sits in my driveway for 10 months now…. I have read a few reviews and this rust issue has happened to other customers as well …. Attached a few pics. I would recommend to stay away from New Wave Auto
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January 2024 by Joseph H
They are the best!!! This is my 2nd car from them. Never any issues!!! Will always be my first stop when looking for a vehicle!!!
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December 2023 by Rad
To start off. I would 1000% recommend New Wave Auto of Vineland. Brittany was an absolute wonderful individual & she made the process so smooth and incredibly easy. Joe, who is the owner, was fantastic as well. Had a chat with him right off the get go for the car I ended up purchasing. Amazing communication, understanding and trust from both of them.
Much appreciation & many thanks again, Brittany & Joe, for the awesome experience. I can't wait to purchase a 2nd car in the future from ya'll!
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December 2023 by Von Welch
Very friendly helpful n honest
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October 2023 by Eddy Sykes
Was in the market for a new-ish truck, I was looking around and came up on a 2002 ford f-150 that new wave was selling. I went to take a look at it and Britney was very welcoming and let me look inside the truck and start it up and make sure it’s all good. This truck all around looked good and didn’t look like it had major issues. (These year f-150 have rust issues on the body but not on the frame). Anyways I decided I wanted to buy the truck, and later that week purchase it. Truck drove great, transmission shifted good and engine sounded great. Now when you’re buying a used car not everything is gonna be perfect, so I knew it needed some work. Since I bought it in august, did front wheel bearing, spark plugs, oil change, rear differential flush, wiper blades, air filter, Pcv valve, and put all new front suspension part. Since I’m a mechanic, got a good discount at my job for half of these parts and did it myself. Overall the truck runs great now, good highway driving, will needs rear brakes soon, and probably by the summer new tire. Have to fix rear main seepage, and also valve cover leaks. Only downside to this purchase was the paper work process for the title and tags, took about 3 months to get in and had to keep asking about it. Other than that, not a bad place to get a car. Will buy here again if I see something that catches my eye.
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October 2023 by rolanda williams
I have purchased my car from this place, I am not a mechanic I can only say my brakes are clearly not working properly I took it back they “fixed it” and now a month later While driving with my young daughter in the car the brakes start doing the thing again. I call new wave they referred me to NVP I was confused because they “fixed”the problem in August so I state the obvious and the lady go on to tell me that this was out of pocket cost to them I guess my question is shouldn’t they be concerned they they paid to have the issue fixed and it’s not fixed
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September 2023 by Paul Demartino
The staff at New wave auto we’re friendly and very helpful and courteous, unfortunately their inventory was very questionable , do yourself a favor take a mechanic with you have the vehicle that you choose to purchase looked at immediately before agreeing to anything as I am now dealing with Transmission issues from a car that I purchased there and I haven’t even driven the car 500 miles and had to take it to my mechanic. I do not recommend this place at all.
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September 2023 by Cheryl Graham
DO NOT BUY A CAR FROM THIS PLACE! I bought a 2013 Nissan Rouge for almost $7000 on June 28th and the transmission went on August 11th. I had to purchase a powertrain warranty that the sales rep says I didn’t pay for but it was incorporated in the price of the car so I did pay for it. The warrant company wants to only pay $2000 on the transmission (to a transmission company they told me to send my car to) and the transmission repair place says the least a transmission costs is $6000! It’s now September 7th and I’ve been without a car since August 11th. The dealership doesn’t seem to care that they sold me a car that is worthless! I thought this was a reliable company, my in store service was great but none of that matters when you take what money you have available to purchase a vehicle and your still without a vehicle. Not to mention Brittany was completely rude when I called her to see what could be done to rectify the problem. I’ve just gotten off the phone with a Auto Fraud Attorney! They only care about the sell they don’t care if the vehicles they sell are actually usable! So I either have to pay additional money or be out almost $7000 from a company that sold me a completely unusable vehicle w/o saying anything, without as much as putting the machine on it to insure it was a reliable car! This place is not a place that’s trustworthy; DO NOT PURCHASE A CAR FROM THEM! They will sell you a car then less than 2 months later when a serious problem occurs leave you to hang! Horrible business ethics!
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September 2023 by Jack Parisi
The owner and secretary were very friendly and helpful.
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September 2023 by F Reynolds
Honest, reliable and they stand by the vehicles they sell. Recommend without reservation!
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June 2023 by Tara C
So I went here yesterday to look at a car. Found one that was in great shape, low miles, and perfect for what it was needed for. Brittany, the office manager was amazing from start to finish. Answered all of my questions, and was just phenomenal to deal with all the way around. Seamless transaction. I recommend this place 100%
