-
April 2024 by Teresa Wolverton
Fantastic! Chris was extremely nice & so helpful. Couldn't be happier with the service or the prices
-
March 2024 by Edilson.D.S.L USA
Excellent service, a beautiful store where you can find everything you need
-
August 2023 by Victor Pennetta
I used to just got to Home Depot for my hardware but after going to Jaeger in Verona NJ I will only use them from now on. The manager Frank is great and will help you and work with you in anyway possible. All the men and women are nice and helpful. But one employee Jason T was amazing. I had an issue with a delivery and he went above and beyond and personally took care of it. I dont care if I just need a $ 5 box of nails I will dive further just to use Jaeger. Between Frank and Jason best supply house I ever dealt with.
-
June 2023 by Alyssa Mirasol
Honest experience with this storeContext: Goal was to build front porch steps using composite decking. Sounds simple right? Guess again.TLDR: Avoid this store at all cost. If you have to use them - watch them like a hawk at every point in the process from account creation, planning, ordering, and invoicing. Lastly, expect to delay your project another month from the inevitable errors they’ll make.____________________Problem #1: I go in-person, and set up an account alongside writing down my credit card information on a separate form to attach to the account. When it’s time to pay via phone, they claim I did indeed set up an account, but didn’t have card information connected to the account, which makes absolutely no sense when I simultaneously opened the account and filled out the credit card form. Good to know there’s an unprocessed form with my CC information floating around in that store.Problem #2: They insisted I have my contractor bring in the dimensions and plans for my stairs and they would take care of the rest in terms of ordering quantity. Seems like white glove service! Nope. Don’t take their word for it. Even with the standard 10% overestimate accounting for error, I was stuck with way more deck boards than I needed, based off of their “recommendations." And all returns require approval and even if approved impose a %15 fee. Nice scam.Problem #3: They mess up my order TWICE. First, they give me the incorrect railing. Second, they forget to order the deck screws.Problem #4: When they take back the incorrect railings ordered, they also suggest they take back the post sleeves by giving us the rationale that the railings may not be compatible with the sleeves. Makes perfect sense to me. Little did I know, they wouldn’t provide any paper trail of keeping the post sleeves. When the new railings come in, they don’t provide the post sleeves and claim that we picked them up in the initial order. At this point their only solution is that I pay another $400 in post sleeves because they refuse to accept the fact that they never gave us the sleeves the first time. Logically, why on earth would I need an extra set of post sleeves? Do they suspect me of reselling them on the black market? Again, nice scam.Problem #5: They horrendously mark-up their prices. I’m all for helping local businesses, but after they tried cheating me out of $400 for 4 post sleeves at $100 a pop, I decide to check out the big box stores to find alternatives… only to find the same exact post sleeves at Lowe’s for $44. Are you kidding me? The funny part is, they claimed $100 was with their “employee discount” to make me think they were doing me a favor. On top of the horrendous customer service, they have the audacity to markup these items MORE than 200%? Laughable. Yet again, great scam.
-
June 2023 by Quiambao M.
Honest experience with this storeContext: Goal was to build front porch steps using composite decking. Sounds simple right? Guess again.TLDR: Avoid this store at all cost. If you have to use them - watch them like a hawk at every point in the process from account creation, planning, ordering, and invoicing. Lastly, expect to delay your project another month from the inevitable errors they'll make. ____________________Problem #1: I go in-person, and set up an account alongside writing down my credit card information on a separate form to attach to the account. When it's time to pay via phone, they claim I did indeed set up an account, but didn't have card information connected to the account, which makes absolutely no sense when I simultaneously opened the account and filled out the credit card form. Good to know there's an unprocessed form with my CC information floating around in that store.Problem #2: They insisted I have my contractor bring in the dimensions and plans for my stairs and they would take care of the rest in terms of ordering quantity. Seems like white glove service! Nope. Don't take their word for it. Even with the standard 10% overestimate accounting for error, I was stuck with way more deck boards than I needed, based off of their "recommendations." And all returns require approval and even if approved impose a %15 fee. Nice scam. Problem #3: They mess up my order TWICE. First, they give me the incorrect railing. Second, they forget to order the deck screws. Problem #4: When they take back the incorrect railings ordered, they also suggest they take back the post sleeves by giving us the rationale that the railings may not be compatible with the sleeves. Makes perfect sense to me. Little did I know, they wouldn't provide any paper trail of keeping the post sleeves. When the new railings come in, they don't provide the post sleeves and claim that we picked them up in the initial order. At this point their only solution is that I pay another $400 in post sleeves because they refuse to accept the fact that they never gave us the sleeves the first time. Logically, why on earth would I need an extra set of post sleeves? Do they suspect me of reselling them on the black market? Again, nice scam.Problem #5: They horrendously mark-up their prices. I'm all for helping local businesses, but after they tried cheating me out of $400 for 4 post sleeves at $100 a pop, I decide to check out the big box stores to find alternatives... only to find the same exact post sleeves at Lowe's for $44. Are you kidding me? The funny part is, they claimed $100 was with their "employee discount" to make me think they were doing me a favor. On top of the horrendous customer service, they have the audacity to markup these items MORE than 200%? Laughable. Yet again, great scam.
-
May 2022 by S. T.
Very cool store, but there was something weird that happened. There was this long black haired teen with green eyes that was running towards a yellow bearded man that was wearing glasses and was lying on the floor. Next thing I know, some little kid was shooting that teen in the head with a nerf gun. Idk just thought it was weird.
-
February 2022 by Paul K
great staff, highly experienced! nick is always extremely helpful.
-
January 2022 by Ant
Overpriced by a long shot on my last two visits for bathroom renovations. The industry is crazy right now but still a substantial amount more than other yards or Home Depot even. I'll give em another shot because it's convenient but if its still the same price difference, it'll be the extra 10 minute drive elsewhere.
-
December 2021 by David Willner
Cooperative and friendly staff
-
October 2021 by J&M contractors
This place definitely need more people working outside every time that I come here I spend too much time waiting to someone just to write it down the ticket plus the hard time to pay it takes too much time
-
August 2021 by Bayan Khalighi
Joe was super helpful when I needed 1 basement window replaced. Skip the big box stores when looking for windows, most of them are trash. Finding a local supplier willing to sell to an individual homeowner was quite hard also. I found West Essex Building Supply, and Joe was amazing. He was willing to take my emails and review pictures of my window opening and measurements. He was able to advise on what size I should order, and when I arrived to pickup my order, he had a demo rigged up for me to show me exactly how to properly install. I couldn't be more happy with the level of service and care. He even called me a few weeks later to check up on how the install went, the size was just right and no issues. Joe if you are reading this, thank you again, you are awesome!
-
July 2021 by алексей пупкин
A small store where there is everything you need for craftsmen, and if you buy lumber, they will load everything for you and help you
-
July 2021 by Gregory Miller
Very nice. You really don't have to did through the skid of wood to find a good piece and any length you want. Also very one is willing to help.
-
June 2021 by Jordan Grossman
Super friendly and helpful staff in person and on the phone. Looking for more projects just to go back there!
-
June 2021 by Joe and Son Construction INC.
Loaded very quickly. Will definitely return.
