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February 2024 by Leonardo Trajano Chieregato
Very nice staff
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February 2024 by Tracey Morrison
We are very disappointed with the service we received yesterday we brought our puppy there to get cleaned before that's why we returned.Im still in shock every time my granddaughter look at our puppy and it brings tears her eyes she angry and she sad because she trust them. We had an appointment for her to get groomed you know "the works" she had an 9am They called my daughter about an hour later to come get the puppy they were not able to work on her because she was bitting the groomer. This is a 5 month old cockapoo weighing a grand 5 pounds. Teeth can't pierce anything yet. When my granddaughter arrived her puppy was shaved and unevenly her head and face wasn't trimmed at all. My granddaughter didn't notice how much was cut because they had her coat on and put her in the crate when we got home and took her coat off her body was totally shaved you could see her skin , parts of her legs shaved some parts not , her head her ears not at all her hair is so long you can't see her eyes. She looked like someone abused her and left her out in the cold. Thank God they didn't cut her or didn't her nails...We will be taking our puppy to west orange going forward.
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February 2024 by Michelle Smile
Found what my puppy wanted easily:-)
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February 2024 by K
If I could give zero/half start, I would. Spent 40 dollars on self wash and guess what: a very gross experience. No apron for the owner, nearly broken equipment, useless dryer (we couldn’t dry our dog completely as it will take hours), clogged drain (paws standing in dirty water all the time), very gross towels (mold, other dogs’ hair)…Very very unhappy and disgusting experience. I wish I can get a refund. DONT GO
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February 2024 by Raquel Ortiz
Very courteous and helpful with exchange.
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January 2024 by Barbara Weller
Staff is knowledgeable and friendly. Store is well stocked. They just need more towels in their pet washing stations.
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January 2024 by Yadira Hernandez
DO NOT SELECT KIM!!!My dog had to get his beautiful coat cut very low because he was matted in certain areas which I understood. However, when they returned him, his cut was completely BUTCHERED. The ears were uneven, I had to even it out when we got home. The whole cut looked horrible! I understand cutting his hair short was needed, but the fact that they couldn’t at least even it out is very bothersome. I could’ve done it myself blindfolded and would’ve looked better than what they did. NEVER AGAIN!
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January 2024 by Posh Reality
The store manager is very attentive and professional. Please note that the clinic is only open on Saturdays. If you have questions, like I did, you storks call the hotline. Unless you can wait for the in office Saturday hours. Overall, it is very affordable [vaccinations] with a wide array of products and BUSY!
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January 2024 by Gwen “GG” London
Same day delivery is a lie...the website will say same day with a time window and then email you with a delay. I tried to cancel the order and was told I would receive my money back within 48 hrs. It ridiculous Petco took there money instantly but now I have to wait. No more same day delivery for me.
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January 2024 by Annalyce D'Agostino
Sam is the friendliest and most helpful associate I've encountered at any pet supplies store! I'm usually a Petsmart shopper, but for convenience landed at this store today. He was able to point out the perfect product for me, and it saved our new couch from permanent stains. I would return again because of the positive customer service experience.
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January 2024 by Matt Green
Every Petco should be managed by Heidi. We started coming here about a year ago when we moved to town and we haven’t been to another pet store since. Our kittens stopped eating their wet food and Heidi turned us onto a new brand that they’ve loved ever since. Heidi has helped us with everything from toy suggestions to pet insurance recommendations. Heidi has gone above and beyond to ensure that Petco will fulfill all of our cats’ needs and provide them with as healthy and happy life
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December 2023 by Yashua Broomfield
Terrible experience at their Verona, NJ location. So ashamed of what I witnessed, my puppy was also terrified.Is it true what they say about the dog groomer there? I think It’s Kim. The pictures people talk about definitely weren’t appropriate to have with animals, especially when you’re a dog groomer. It would explain why my dog was shaking when we entered the store. Never again.
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December 2023 by Peggy Tower
Clean store.Everyone was extremely nice
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December 2023 by Kay Cee
Always the nicest staff here. Super helpful
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November 2023 by Alexander Imbert
Not very sure the vet here knows what she was talking about. What kinda vet tells you your dog test positive for Lyme disease and doesn’t prescribe antibiotics, as well as refusing vaccines due to paw licking from grass allergies. Things aren’t adding up according to another veterinarian I spoke to.
