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January 2024 by Valeriy Lyebyedyev
I had come in with a negative equity trade and wanted to get a new lease, Gus was awesome and helped me make a deal that same night. Picked up the car the following morning which they had prepped for me and was out of there with a great experience overall. Would definitely recommend!
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January 2024 by Dick Oakley
About 14 months ago I purchased a 2016 A6 3.0 with 25,000 miles. It was beautiful and a very pleasant experience. Totally professional. Fast forward to last week when I went to my local tire store to purchase 4 new tires. My car didn’t have the tool to remove the locking lug nuts. I called JD and asked for the sales manager because I couldn’t remember the salesperson’s name. Carlos Amaya answered and I explained my problem. He said “please come in at your convenience and we’ll take care of it.” A few days later I went to the dealership and was immediately met by Carlos. He turned me over to Antonio of Service who took care of me immediately. As fate would happen, my low oil light went on when I started my car to go to the dealership. Never before in 14 months. Antonio came out to tell me and I said I would schedule a service appointment. He said he would top off my oil so I’d have plenty of time. The lug nuts were replaced, the oil was topped off and the car brought around within 45 minutes.The bill: $0I was treated like I purchased new cars every few years, not like my first purchase of a used car.Thank you Jack Daniels. Outstanding customer service!
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January 2024 by Elizabeth Hernandez
The staff was very welcoming and helpful. I came in with so many questions and Gustavo was so patient in answering all of them. He helped me find my dream Audi. Andy was amazing on helping me find the best warranty options. Truly the most pleasant experience, made this purchase feel like the right choice for me and I would definitely come back for future purchases and recommend to my friends and family. Thank You Jack Daniels Audi of Upper Saddle River. You have an amazing team.
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January 2024 by Lorraine DeBlis
Jack Daniels Upper Saddle River is probably the finest dealership I’ve dealt with in the past 20 years. They are professional, knowledgeable and very accommodating from the purchase on to maintenance and service. I love that they keep me in the loop via videos and calls identifying work and prioritizing the importance. Never any price surprises! I love to pick my car up after servicing- I always get that new car feeling. It rides like new and performs beautifully and it’s always cleaner than when it went in! Jack Daniels Upper Saddle River gets a 5 star rating from me! Best decision I ever made for a vehicle I really love to drive! Many thanks to the team at Jack Daniels USR- I highly recommend them -(Ps- I’m not related to anyone there/ just a very happy satisfied customer! ?)
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November 2023 by Marcy Kahn
Excellence experience leasing my new Audi . I was very fortunate to have done my purchase with Will . He was kind and really tried to get all my needs met . He was very informative and when I called he would follow up in a timely manner. Go see Will at JD you will be happy you did !!
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November 2023 by Tahir Sloley
My wife and I recently had the pleasure of purchasing a 2023 Audi Q5 from your dealership, and I couldn't be happier with the service I received from your sales team, specifically Graciela, Gustavo and Andy.From the moment we walked into the showroom 2 weeks ago, Graciela made me feel welcome and comfortable. She was extremely knowledgeable about the Audi Q5 and took the time to understand my needs and preferences. She patiently answered all of my questions and guided me through the entire car-buying process. Graciela's and Gustavo's friendly and professional demeanor made the experience truly enjoyable...Even though it took us 2 weeks to make a decision, Graciela and Gustavo welcomed us back with no pressure... simply professionals and patient service!Andy, the finance manager, also deserves commendation for his exceptional assistance. Thanks again for the Audi sweater, albeit a little big for my son... we're looking forward to him growing into it as we grow into our new Audi.I would highly recommend Graciela and Gustavo to anyone in the market for a new vehicle.Thank you once again for the outstanding service, and I look forward to enjoying my Audi Q5 for years to come.Sincerely,
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October 2023 by Mac Amistad
My best experience buying a car! The process was swift and painless. No headaches or stress with these guys. I enjoyed the professionalism of the staff and facility as a whole. I would definitely buy my next Audi from Jack Daniels.
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October 2023 by jillene fiorilla
Ray was a fantastic salesman. The process was extremely quick. He is a pro salesman and i was in and out of there in no time. (I never knew you could even purchase a car that fast.) The entire process took less than 3 hours (only because I asked so many questions!) He answered anything I wanted to know and the process was so smooth!I have never received service like this at a dealership before! & their inventory was amazing. Please see Ray for all your car needs!!!!
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October 2023 by Dave Lee
I recently had an exceptional experience with Jack Daniel Audi service. The customer service was outstanding—they were incredibly helpful, promptly addressing all my inquiries and concerns. Not only did they efficiently resolve my issues, but they also went above and beyond to provide me with a good price. I highly recommend Jack Daniels for their top-notch service and dedication to customer satisfaction.”
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September 2023 by Bibiana Prada
Unfortunate circumstances lead me to shop for a new car but it was incredible luck that lead me to Jack Daniels Audi and Gracie Cornelio the most pleasant salesperson (in history). I dread, dislike car shopping. My recent experience with Gracie has changed all of that. Gracie patience and sweet disposition won me over. Carlos and Gracie attended to my 1000’s of questions and doubt. Justin in finance was so helpful and amazing as well. I am still pinching myself because I can not believe how wonderful this car shopping experience was. Thank you so very much for this pleasant experience. Anyone shopping for a car should run, not walk to see Gracie and her colleagues at Jack Daniels Audi Upper Saddle River!
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September 2023 by Siam
I recently had the pleasure of dealing with Jack Daniels Audi of Upper Saddle River, and it was an exceptional experience from start to finish. The staff were knowledgeable, professional, and truly went above and beyond to ensure I was satisfied. A special shoutout to Ave Park – she helped make the entire process smooth and headache-free. Her dedication and professionalism stood out, making every step effortless. Their commitment to customer service is evident, and I can see why they come highly recommended. If you're in the market for an Audi or any vehicle service, I'd definitely suggest giving them a visit. Big thanks to the entire team for making my experience seamless and enjoyable!
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September 2023 by patricia rice
Fantastic experience from our initial phone call to pick up. Ray worked tirelessly in finding us exactly what we wanted. Right car ! Right price and no back and forth. Delivery of car was equally as seamless. Paperwork prepared and ready for signing, Car detailed and ready to go, seamless!!Would highly recommend Jack Daniels of upper saddle river
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September 2023 by Jay Fame
I had a great experience with Gracie. She was very kind, respectful and made sure everything went the right way. They made sure to find the best deal for me. She made us feel comfortable and easy to communicate with.
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August 2023 by Kim F
Gustavo Cardenas was amazing to work with! He was friendly, personable, knowledgeable, answered all of my questions and really wanted to ensure I received the best package for my needs. He was thoughtful and made the entire sales process as painless as possible. I enjoyed the overall experience and I LOVE my new Audi Q5!!And shout out to the a Finance Manager, Andy Kim who was also wonderful to work with. Great crew at Jack Daniel’s Audi, Upper Saddle River! You will be in good hands there!
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August 2023 by Dana Welch
I had an excellent experience with the sales department at JD Audi. Derek was professional, knowledgeable, and easy to work with, which made the experience efficient and seamless. He went above and beyond to ensure my questions were answered and matched me with the car that met my needs. They had me in and out in less than an hour. Andy, the finance manager, was also a pleasure to work with and was very professional. I would definitely recommend purchasing a car from JD Audi!
