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September 2024 by Jackie Escobar
Background information: I leased 3 cars from JD Upper saddle River and decided to buy out my A4 after my lease.
This is my experience with the service department. It took me months to write this but feel like I warn other customers.
I took it there for a second opinion after. Let's first start by saying that they charged me for the diagnostics even though my car only has 35k and they said it was out of warranty.
I dealt with Antonio who said:
YOU NEED FUEL INJECTORS, THE INJECTORS INSTALLED WITH 4 NEW COILS ARE ABOUT $3613.00.
I said that was insane for a car with such low miles. He said my car was out of warranty.
Then I called the Audi dealership that I was dealing with originally and they informed me that they were just throwing in the kitchen sink without really getting to the root of the problem. I called back JD to inform them that I was picking up my car and all of a sudden they told me they could reduce the estimate by $1,000. I was completely disgusted by this and felt very taken advantage of (and wondering if they do this to their women customers).
I WILL NEVER DO BUSINESS with Jack Daniel's.
Follow-up: the other AUDI dealership didn't change me, I paid 0 - this is how you treat an Audi customer.
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September 2024 by Abe Sakkaki
Great service and no gimmicks. Everyone was professional and effective.
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August 2024 by Stephen Nur
I recently had a highly disappointing experience with the car service department. From the moment I walked in, it was clear that customer service is not a priority here. The staff was indifferent, unhelpful, and seemed more interested in chatting among themselves than attending to customers.
My car was supposed to be ready when I came picked it up, but I ended up waiting even longer! When I finally got my car back, the issue I brought it in for wasn’t even fully resolved! I paid a hefty bill for what seems like minimal effort to none. Also brought the car in for oil change, all they did was reset the service reminder and didn’t even add oil in my car. It was a total scam and fraudulent service! Service advisor Antonio hates his job, he did not want to give me my car paperwork and asked me: when I’ll get rid of my car and get a new one? It’s none of his business when I’ll get a new car! I’m extremely saddened by how they treat their customer and their car. If I hadn’t noticed that they didn’t put any oil there would have been even further damage to my car.
Called the service department and front desk lady Rebecca transferred me to their manager yesterday, left a voicemail never received a call back!
To make matters worse, the car wasn’t cleaned properly, and I even found some grease stains on the interior. I expected professionalism and quality service, but this department failed miserably on both fronts. I’ll be taking my business elsewhere in the future and would strongly advise others to do the same.
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August 2024 by Nick Olejniczak
These guys are great, they graciously held the car for me while I got all my stuff sorted, and I’m left as a happy customer. Always appreciate the fresh tires included with the purchase, will gladly consider these guys in the future.
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August 2024 by Ken Bagnuolo
Ava Park and Andy Kim were a pleasure to work with! Our experience in leasing a 2024 Q5 Sportback was seamless!
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August 2024 by Leslie Kavanaugh
I had a great experience purchasing my car from Jack Daniels Audi in Upper Saddle River, NJ. I think this might have been the smoothest & most pleasant process Ive had.
My sales person, Jose was patient, knowledgeable, and really worked to get me into the car that was a great fit for me!
I am highly impressed by this dealership
and will recommend them to my friends and family.
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August 2024 by Jin Chen
Had some issue with sensor cameras. Call ahead to schedule to service, so easy to make and change appointments, the in person customer service Danny is great! Service is quick, very happy about it.
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August 2024 by Billy Giarusso
Seamless and easy. Will Giarusso was great
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August 2024 by Alex B
Great experience. Everyone I dealt with was very knowledgeable and courteous. I would definitely recommend Jack Daniel’s Audi to anyone looking for a new or pre owned car
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August 2024 by GHopps96
Outstanding customer service, and team of great individuals. This is my third Audi purchased from Jack Daniels Upper Saddle River, and it the only place I purchase my Audis from. The sales takes time to know their customers and understand what their needs are and how to make it work. Thanks again for another great vehicle!
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August 2024 by Serena DiBrizzi
Excellent customer service! My sales person Gustavo was very attentive and patient. And the Audi manager, Andy was just as professional and accommodating. I love my new Audi ❤️
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August 2024 by Kim Saade No. Jersey Realtor
The staff at JD Audi went above and beyond to earn my business and give me a great deal on my new Audi. This is my third lease with them and i highly recommend this dealership. Thank you Kimberly and Ava !
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August 2024 by Maureen Cinelli
Ray was great. Such a very nice man.
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August 2024 by Shelly Maloney
Jose was great!
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August 2024 by Eileen Miller
Needed 4 new tires. While having to purchase new tires is never fun, Lexxus (the service manager) made my visit enjoyable and a first class experience all the way. She was professional, friendly and knowledgeable. It is thanks to Lexxus and the wonderful people at Audi that I will always be an Audi customer. Thank you USR Audi and Thank you Lexxus.
