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September 2024 by Sara Lee
Very helpful staffs. They took care of our needs quickly. We also asked for local restaurant recommendations, and they helped us with that as well. Friendly and nice staffs
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August 2024 by Lovell Pinto
The service here is great: professional, friendly and courteous. They do not have many cars as it is a small place. However, let the Manager Justin know in advance and he will make you you have the right pick. They are very transparent and do not resort to gimmicks or hidden fees.
The car I rented needed better cleaning but that was not a major issue. I would rent from them again.
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August 2024 by Baruch Wajsfeld
They have the best customer service awesome place
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August 2024 by Daniel Cohen
I picked up the Chevy Malibu on Friday July 5th and drove 11 miles to my house before I planned on heading into Manhattan for 4th of July weekend. I went back to the vehicle and the battery was dead Leaving me with not other option than to Uber to the city. While in the city I contacted the Hertz roadside assistance. I was informed that because I was not next the vehicle they would not be able to pick it up even though the Keys were at the house with a family member. When I arrived back to the vehicle on Saturday night I contacted a friend to give the vehicle a jump start which got the vehicle started and I left the car on to charge the Battery. The next day (Sunday) I tried to turn on the vehicle and return it but the battery yet again was dead. I called Hertz road side assistance and they Finally picked up the Vehicle and while doing so the tow truck driver informed me that this hertz location is full of lemons and he usually has to pick up vehicles because the key fobs don't work half of the time ( He could have been talking about Enterprise because that's where this idiot took the vehicle). a few days later I called Hertz to get a refund and they informed me that they have never received the vehicle and they would not be able to close the contract. After doing my own investigation I discovered that the hertz roadside assistance had delivered the vehicle to Enterprise rentals at 240 airport rd., suite 1 in Westchester. I called this hertz location which is the one that gave me the vehicle to let them know about this error and they the employee told me it was my fault which is ridiculous because I called the roadside assistance provided by Hertz!! So far trying to get refunded has cost me hours of my life and dozens of phone calls with Hertz. I finally received a receipt on the 23rd of July and once again called hertz who informed me that they will only refund half the amount and if I wanted the full refund I need to wait for a supervisor to call me back which would be within 24 hours. It has been 4 days and I have still heard nothing. I am currently on a the phone with Hertz as I am writing this and have been put on hold multiple time. My current phone time as I write this is 52 minutes which is relatively good time compared to the other dozens of phone calls I have made. Best of luck to every other person considering renting a vehicle from here. EDIT: now on the phone for for 1hr and 10 minutes and still listening to this hertz song "Hertz lets go baby baby hertz lets go... only 11 miles"
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August 2024 by Terri Taylor Tattan
Very friendly service. Week long rental. The car was clean and ready to pick up on time. The pricing was exactly as I expected, based on my reservation.
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July 2024 by Kelli Shill
Needed to rent a car, the Hertz franchise on Rt. 17North in Upper Saddle River, NJ was very accommodating, clean, new car, price was fair. Will be back again when I need to rent a car! Thanks
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June 2024 by A K
Justin was very helpful.
Great place to get a rental
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June 2024 by Gaddi B.
I love this Hertz. The customer service is unmatched
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May 2024 by Amira
Hertz location at upper saddle River are very professional and very accommodating. It was my first time renting a car and they made my experience very easy. They walked me through the whole process and gave me a very reasonable and affordable price. The car was very clean and safe. I truly recommend them. I also must say the staff were very friendly and welcoming. I will definitely be returning and giving them my business again.
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May 2024 by Benjamin Kolman
Great customer service.
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May 2024 by Motez Ramadan
did not get the correct car and was mapulted by the salesman to upgrade and pay $40 extra for original managers special and was told the car choice would be a BOXED truck-moving truck-
NOT S TRUSTED PRACTICE AND NOT HONOST PEOPLE..will not rent from agsin!!!
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March 2024 by Chanjai Park
big shoutout to the very friendly staff. When I showed up after the reservation, they already prepped everything I needed so it went super quick and smooth. The location is hidden between two big gas station signs so hard to notice by driving by, but this location gave me far better experience than other places in Ramsey and Ridgewood neighborhood.
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March 2024 by Joseph Goss
A vehicle was available at pickup time. Quick turnaround. Vehicle condition images were emailed.
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January 2024 by shloma perlstain
I Was really Happy with them. They Have Vary good Costumer service easy and fast. In & out.Try it out you will see.If it would of been 10 stars to rate them I'll defently give them all 10 Stars??
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December 2023 by Device Rental
Best Hertz location ever visited!
