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July 2023 by CN R
This place really helps me when I need them.
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April 2023 by John L.
An iconic establishment in Union Center for decades. I have been a satisfied customer mainly for watches and watch repair since the 1970s. Employees are friendly and professional, service is excellent. A crystal accidentally broken by a technician was replaced at no charge and, a new battery was installed at half the normal price.
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March 2023 by Locito Bovil
Horrible experience if your black and don’t want to be profiled or low balled go to the jewelry exchange across fromThe Woodbridge mall you’ll be treated like a person not a color and they will give u reasonable prices /options not an offer to give u quick cash for your addiction like unions location one of their employees wouldn’t even look at me offered me 150 for a diamond ring and 26in gold chain
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October 2022 by Lorraine Woodridge
Never, Never had a problem with Rich&Sons either in Newark or Union.Courteous and knowledge.
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October 2022 by c daniels
Haven't been able to pawn in over a month. What happened??
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October 2022 by Lulu Carr
Very bad experience, not good service
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July 2022 by Claudio Burgos
When you want great customer service and a nice selection you can’t ask for more but to go the WM.S Rich and Sons! I enjoy going to there Union store on Stuyvesant Ave, they have great hospitality and service!
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May 2022 by Jeffrey Taveras
If you’re trying to pawn jewelry but happen to be black with braids, don’t bother. You will be profiled and denied. As I explained to the lady, the tags are still on the jewelry because they were given to me that way to show their value. She cared not. It’s sickening to be getting this treatment in 2022. Especially with cameras everywhere and photo ID being presented.
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August 2020 by Derek Duvestil
Walked in the store and I was literally racially profiled as soon as I handed them the expensive ring I was trying to sell. They asked me multiple unnecessary questions that would not have been asked if I was a black male. Then they proceeded to not buy the ring off of me for a reason they could not give me. Sad. Sad. Sad.
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July 2020 by Brandon Frazier
WM rich pawn shop is a joke they say they only pawn or buy gold watches but they don't have any gold watches in the showcase for sale all they have is knock off Invicta and Seiko I will never ever recommend anyone to go there if it was the last place on earth
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May 2020 by Iris Rivera
I've been a customer for years great respectful staff.recomend this place to everyone.
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January 2020 by Meaghan Jones
Honest, patient, non-judgmental, fairly priced, respectful, pleasant, enjoyable, professional, quality service.
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May 2018 by Melly Gibbson
It's true very decent people I wouldn't recommend another place
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April 2018 by Donna M DaCunha
Marc and his staff are the best! High end jewels..high end service!! Top of the line.
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February 2018 by leonda Bullock
TOTALLY DISHONEST! OUTRIGHT THEIVES! BE AWARE OF THIS ESTABLISHMENT! I WAS FOOLISH TO TRUST THEM WITH MY JEWELRY AND THEY TAMPERED WITH IT BY REPLACING MY DIAMONDS WITH FAKES AND REMOVING A THIRD OF THE WEIGHT FROM MY GOLD BRACLET AND WATCH! PLEASE MAKE INFORMED DECISIONS!
