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March 2024 by Solomiia Gykavchuk
They made a mistake putting an Australia not Austria and can’t even fix it when the parcel has left the warehouse. Very bad experience!
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February 2024 by Leila Bokazhanova
Apart from rudeness, unprofessionalism, unnecessary sass and attitude, they keep loosing my packages - four packages in a row had been lost in one month only! How many? Two? Three? Four!!! These packages are non-refundable too! I have paid for the shipping labels, which were not cheap, so it’s not like it is a free service and it is not like I was able to choose the carrier. I am stuck with this office that does our area deliveries and I feel completely hopeless as the staff does not seem to be affected by all these negative reviews by customers. They just keep on keeping on…
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February 2024 by giselle segarra
They have walkin passport hours but refused to help me on a Tuesday at 11 am because "they were too busy", mind you they only had 2 people ahead. Their passport walk-in hours online say from 10am-12pm on Tuesdays. LAZY people work here with nasty attitudes. Sad that they have people like those working in Union Township
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January 2024 by Chelley O.
Kind, fast, efficient .
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January 2024 by VANESSA DARKOA
DO NOT GO HERE!
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December 2023 by Natalie Torres
I had an appointment last Friday and it was canceled because I didn't have a passport picture and apparently they couldn't find my reservation. However, on the website it states they were doing photo's at this location The two women working were extremely rude. I would never come here again, they didn't try to help me what's so ever. They even spoke to me in rude tone because I was standing on the wrong side of the ropes and no one was even there. They need to hire better employees.
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December 2023 by Yvonne Naiken
This location has the worst customer service. Except for the Bulk mail Reps.Reps at the service window seems to be very overworked, they are always very unpleasant and rude.
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August 2023 by A'leeah Harper-Crawley
Terrible experience. I was verbally attacked by an employee Samantha at the front desk. She’s a Black girl with a bull nose ring horrible hair & the style looks like she rolled out of bed for description purposes. She is ghetto unprofessional and needs to fired immediately. I came in for a passport and she was so nasty to me from the beginning. I wasn’t aware of what was needed so i came to find out and she was very short, didn’t want to give me information on what i needed and was very dismissive. She got offended because i did not want to assisted by her after returning with all my documents because of the way she treated me. So instead of doing her job because i have the RIGHT to go to who i want. She decides to start mocking me, saying i rather go to someone white when I’m an African American woman myself. She was telling the employees not to assist me, telling them I’m not getting a passport I’m wasting my time. She called me combative when she was literally picking with me for a response all because i did not want to go to her window because she’s nasty and rude. Then the employees didn’t want to call a manager because she was her friend i felt helpless but thankfully when i had to come back a 3rd time the post master was there and i was able to report it because no one should ever have to be verbally attacked at a federal building. Please hire people with class i have never experienced anything like that in my life. If you don’t care about your job just quit! I hope the post master does something about it because a verbal warning simply isn’t enough she did all of this in front of other customers and was saying racist things when race had nothing to do with it when we’re both 2 black women. Do better Samantha and your hair& nose ring isn’t doing it for you or me.
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July 2023 by May Jun
This is the worst Post Office ever. Starting with the African American old lady on the window. She’s ghetto and argues with the other girl that’s always high on the window. The Post Master is clueless on what goes on around her. She let her employees run the entire place. She should be fired as well as the women on that window. Supervisors are caught up in everybody drama instead of getting the job done.
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June 2023 by Shaza Elamin
If I can give this location zero stars I would. Everyone working there should be fired. They are so useless and they tell me I can't ship out electronics when online and customer service says otherwise. HR should really look into this location and close it down ASAP. Worst experience I wouldn't even recommend this location to my worst enemy. The workers need extreme mental help. I would recommend them finding a therapist.
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May 2023 by Esmerlin Almonte
Terrible service from two employees, I was with my child and my disabled husband and we received bad service at all times. They were not clear they do not instruct the client and they do not help him either. They are not accurate. They are only interested in being seated and not giving good service
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May 2023 by Sam Sam
They are very helpful and friendly I go there for my kids passport. Lady help me a lot she's a nice worker thanks USPS by the way, the lady, her name Danelle she’s the best 100star for her
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March 2023 by Jennifer H.
Lady at the desk is extremely rude and should be fired!!! I was just folding an envelope and she told me to step aside just in case a crowd of people walked in. There was no one there. What a moron.
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March 2023 by Stephanie Hyde
Closed 5min early and had a very important package to ship to hospital for patients procedure Monday morning. Some packages are very important and shouldn’t be compromised because staff wants to leave early.
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March 2023 by Eric Bergman
I would like to thank our Union Post Master for contacting me immediately after I sent a message about a package that originally didn’t arrive but was indicated as delivered. She took immediate action and the package was delivered. Thanks also, to our mail carrier Ernest. Denise and Eric Bergman.
