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January 2022 by Sim Schoener
We used them to move recently after getting word of mouth recommendations.David was professional in setting up the move with contracts emails etc.On moving day they came on time and hustled .Seemed to be Priced well too.
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August 2020 by M Navarro (thekitchengalnj)
I just used this company for the second time, I got several quotes and while they were not the least expensive they were reasonable. The day of the move the guys showed up 10 minutes before and got to work right away, they did my move in 2 1/2 hours! Granted I moved really close to where i lived. They were careful, considerate, polite. David at the office was very helpful, as usual.
Will definitely recommend and use again!
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July 2020 by Marien Ronan
I just used this company for the second time, I got several quotes and while they were not the least expensive they were reasonable. The day of the move the guys showed up 10 minutes before and got to work right away, they did my move in 2 1/2 hours! Granted I moved really close to where i lived. They were careful, considerate, polite. David at the office was very helpful, as usual.Will definitely recommend and use again!
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September 2018 by Sunny Nirmal
Please avoid at all costs if you want to avoid a nightmare. Agreed to fixed cost for cross country move. On pickup they charged me additional $200 for standard packaging, so much for fixed cost. That I can live with because at least it was protecting my stuff. On delivery. The driver wanted to charge me $112 extra because from his truck to door of apartment was more the 75 steps. He quotes me 90 something steps. Can you imagine, we're talking foot steps here. Besically blackmail me out of 100 bucks threatening to leave without delivery my stuff. I called company sales agent David, he laughed and told me the same. Complete scam. I rarely write reviews, but really felt an obligation here to warn people.
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April 2018 by Jennifer Lewis
These people were so rude, it was impossible to get some real, legitimate information out of them. This seems like nothing other than an online scam designed to take your money. Extremely angry and disappointed. So sick of being taken advantage of. DO NOT USE THIS COMPANY!
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March 2018 by Bruno Natelli
Absolute rip off. I put in my information on line and instantly got a quote for three movers and a truck from this company. They made it look like the move would only take 300-500 dollars. After getting the move set up nothing further was explained to me. These guys charged me for EVERYTHING. It was disgusting. I also had damages. My move stayed within 3-5 hours but with all the hidden charges I spent well over 1000 dollars. Thanks for nothing.
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October 2017 by Wendy Wilson
I have done 3 relocation moves and this has been the worst experience. Damaged items, lossed items, claim process requiring receipt for 5 year old furniture. You research and show what comparable furniture cost and that is not good enough, They get your merchandise wet in storage and then have the audacity to say I must not have cleaned my freezer so it got mold! To top it all off they are not proactive or responsive, I have to keep following up. This has been going on since August. You would think this was a $700 move instead of the $17k they collected. Beware, call someone else unless you like drama.
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December 2015 by David Klein
I used Universal Vanlines recently and was very surprised to see the other reviews . My experience was all positive from start to finish. The day of the move the movers showed up on time and we're very polite quick and efficient . I will definitely recommend this company to family and friends .
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September 2015 by Sal Biondio
We hired Universal Van Lines to help with our move on 8/27, they said they would be there between 3-5pm. On the day of the move, they informed us around noon that they were running behind and would not be able to make it until closer to 5, ok, no problem. At 4:30, they called and told us they were running later, and would not be coming at all and the soonest they could rebook us would be on Sunday. We were closing on our home THE NEXT DAY and had to be out by morning. We asked, begged, and pleaded that they help us in some way but offed ZERO options other than a "Too Bad" and "We can book you on Sunday". They wouldn't come later, and they wouldn't come the next morning. A moving company should understand that rebooking a move 3 days later is completely UNACCEPTABLE. Not only would they screw us over, but mess up everyone else who has scheduled around THIS move.. Us, other buyers, other sellers, lawyers, and family and friends who planned for all of this to happen on the day agreed on. Yay, they gave me back my $100 deposit...how nice of them... how about the extra $3000 I had to pay to book another moving company last minute (literally), for the next day. I am very disappointed in Universal Van Lines, they way they handled the situation, and their lack of compassion and willingness to help a customer in which they screwed over. I have tried to get a hold of the owner of the company to discuss this matter, but no one on the staff will help me in this way either. Unbelievable. Not to mention going through all of this with a 3 day old baby. Stay FAR FAR away.
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August 2013 by S Langnaese
Service of this moving company was great until we actually had to move. David was very nice on the phone while making the reservation. The day of our move came ( May 31, 2013) and the problem surfaced. Our move was supposed to start between 3pm-4pm and David called me at 2pm to tell me the movers will be 4 hours late, so 7pm, maybe later. We were pretty upset because it was one of the hottest days, we have a newborn baby and we had so many more things to get done that this really messed us up. Well, we got kinda over it and waited the 4 hours. We actually started to move our boxes ourselves downstairs so the movers just had to put them in the Truck. 7:20pm the movers showed up and I called David to let him know. I also asked him what he could do for us to make up the lost time. Phew was that a mistake. He completely changed his nice attitude and became the meanest and most unprofessional person I have encountered in a very long time. He screamed at me and told me it is what it is and I can take it or leave and he could call his movers to just leave us. Oh yeah he offered me to take off $20.00 but I kindly declined.
In the end its not so much about the 4 hour delay, we got over that pretty quick, things happen its more about the way he spoke to me and made me feel I am the one that messed up. Thats not the way to go and because of that I would never recommend this moving company to anyone. The guys however who did the job were very, very fast and the main guy was actually friendly and had an interest to help us. The other two cracked a smile after my husband gave them a nice tip....!!
Anyway, I hope this company will read this review and revisit their customer service skills.
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August 2013 by Fredrik Bouw
We moved from NJ to AZ. They lost 6 boxes, damaged a mirror frame and china cabinet.
We stored our stuff with them for 2 months or so, while we found a house in AZ. When they brought our stuff, most of our tubs and boxes were crushed and damaged.
Their driver did not check off the inventory list and forced us to sign off on it. Driver also threatened to not deliver the remainder of our stuff if we did not pay an extra $700. Since we signed off on the list we will not be able to get any money back. Do NOT use for cross country moves.
