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June 2024 by D O
My experience here was wonderful. Customer service was amazing. Mia the representative is amazing she has great customer service skills and people skills. The rest of the team just as amazing. A wonderful team.
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June 2024 by David Roszak
I have had my car serviced here many times previously without any issues, but ran into a problem after the last service and then was disappointed with the response. I had the vehicle serviced and then about 6 weeks later noticed a puddle of fluid in my garage. I wanted to have this checked out right away, so I went to a different Honda service department closer to my office and they found the oil plug was loose. This was clearly from the prior service at Plant Honda (they even indicated that in the service record as in the attached photo), so I went back to Planet Honda to ask that they reimburse the $225 it cost me to have that diagnosed and fixed. They were not willing to do anything even though I would have accepted a service credit rather than a refund.
I will no longer be going to this location and would also recommend finding another place as this is not the level of service quality I would expect from a Honda dealer.
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June 2024 by Christopher Ramos
Do not go to Planet Honda unless you want to be met with poor customer service/rude staff. The registration process -- asking a few questions and voicing concerns about a diagnostic fee -- was enough for the rude staff to show their true colors, especially when it came down to money. I was surprised because we were really looking forward to getting our vehicle issue diagnosed and fixed, sadly we had to leave because of the poor customer service. They were sarcastic and rude instead of empathetic when the customer voices concern about costs, especially knowing that the high costs for vehicle repair is among the top concerns for any customer going to a dealership for service. It is surprising that they show no skill in conflict resolution, not even management. We went to VIP Honda (trust me, this is not an endorsement of any dealership) and were treated with kindness, respect, and most importantly, effectively explained the process and they were transparent with costs. This is just an observation, but I imagine the staff being older and more experienced at VIP Honda has a lot to do with the better customer service. Do yourself a favor and drive a little further down route 22 for better service.
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June 2024 by Nicolas Gomez
Nice and professional service all around.
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June 2024 by AXCELL MONTERO MERCADO
What they did to me was a big scam, I bought a used Kia, at a very expensive price. In addition to that, the bus had not been working properly for a month when the engine broke down. They still haven't repaired it and they don't even answer my calls. The bus had had a recall before giving it to me and they lasted 4 days with it. I paid a lot for the vehicle and it supposedly has a 36,000 mile engine and transmission warranty and what they said they only covered repairs and what they did was call the insurance to evaluate it to see if it covered the cost of a used engine that supposedly had The labor is $11,000 dollars... apart from that, I lasted 6 days with the temporary license plate expired and what they gave me was an extension and the biggest thing about the case is that they did not even give me a courtesy car. I have 20 days without the car. I can barely go to work and I almost have to pay for it without having it without using it and if the insurance doesn't cover it I have to pay the dealer 1300 dollars for the disassembly of the engine and take it away like this damaged some m4ldit0s scammers what they are
DO NOT DO ANY TYPE OF BUSINESS WITH THIS DEALER
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May 2024 by Deejayloki
Great service with Service advisor Kluane… shes thr BEST ⭐️⭐️⭐️⭐️⭐️
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May 2024 by Benjie Beriso
I don’t recommend this service department specially service advisor Alejandra, she was very rude and unprofessional. Not willing to help don’t know what she’s doing. Don’t ever come to this dealership.
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May 2024 by Johnny Valdez
Anthony is a great person, great communication, and great service definitely coming back.
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May 2024 by Vianny Hidalgo
Good experience with Anthony Valdez his help was extremely helpful.
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May 2024 by Marcus Evertz
I had the pleasure of being assisted by Alejandra during my recent visit to the Honda Service Center, and I must say, her expertise and dedication to customer satisfaction truly set a new standard. Alejandra not only answered all of my questions with precision and clarity, but she also went above and beyond to ensure that I left feeling confident and well-informed. Her knowledge of Honda vehicles and their maintenance needs is truly exceptional. Alejandra's outstanding customer service made my experience not just pleasant, but exceptional. I highly commend Alejandra for her professionalism, expertise, and commitment to providing top-notch service. She is a true asset to the Honda team and exemplifies the excellence that customers like myself have come to expect from Honda.
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April 2024 by Maria Morales
Khariana was awesome!!
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April 2024 by Jennifer Amaya-Perla
Horrible experience with horrible employees. I left my car there around 8 am for a routine check up and I didn’t receive my car until later in the afternoon and when I went to pick it up my car was nowhere to be found. I waited 1 hour for my car after it was ready. Turns out the mechanic took my car for his own personal use. This is unprofessional and irresponsible. My car should not have left the property unless I am the one driving it. They’re probably doing the same things with other cars.
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April 2024 by Elsa Muniz
I had a wonderful experience at Planet Honda. Derek Mohammed provided excellent customer service. Thank you so much!
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April 2024 by Kevywelle
Service was 10/10 will recommend to everyone Alejandra and JB were great
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April 2024 by Leida Montanez
Jon and his team and the service department were professional and personable.
