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March 2024 by Yo H.
Place always smelled good- she sell air fresheners/ candles. My pet loved Spa Day w the previous owner. Any Spa- my pet love. She use to be excited but not anymore. Her Last 3 visits she came back sad. Unusual. Last visit appt was at 10. I did not get a call back, text back or update. I went to the store at 5:00. She ask for 20 minutes. I returned at 5: 00, she needed more time. I can back at 6 ( closing) my pet was not ready. I came back at 7:30 and pet was finally finished. 10-7:30 was absolutely too long for a senior dog.- any dog. Owner said dog needed 5 baths which is not true. She assumed my pet was not bathed for 5 months. She is disorganized- I pulled the calendar and showed her my pet was bathed every 30 days. She was shocked at my records.. The last visit w her was January. - owner did not have record. Her record keeping is not up to par. I personally groomed in February. We are in March. My pet is an inside pet and mall walker- one wash and condition is all that is ever needed. She would always compliment me on my pets coat. I always get compliments on my pets coat. My dog is 14 years old. I KNOW MY PETS NEEDS. Owner just kept saying she had a bad day. I gather she had a bad day but don't blame my pet. Owner overbooked. I noticed 2 -100 pound long haired dogs. I noticed a total of 7 dogs were picked up in the small wait time. Owner was overwhelmed, erratic, emotional, and disorganized. My pet was sad and took a few days to recover from the groom. Just looking at the px in gram. The pups look sad in the eyes. Tongue hanging out was not a smile- they are thirsty. Pet Parents--. Heads up. Lana/ Silky Pups- what happened? Get it together. I don't trust you and I won't be back.
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November 2023 by Leissy Womack
Lana is wonderful! Love that I can text her when I'm unable to call for an appointment. Very accommodating & makes great recommendations!
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October 2023 by Geri Kunnath
I cannot say enough good things about Lana and her staff who groomed my dog, especially because she is not the easiest dog to work with as she is extremely anxious in cages and when around other dogs. She also hates having her nails clipped, being blow dried, and having her fur trimmed. But Lana was extremely kind, patient and took the time to ask thoughtful questions so that she could understand my dog better prior to me leaving her there. When I came to pick her up, Lana took the time to tell me how my dog did during the visit and even sent me these beautiful photos. She was groomed perfectly, and her nails were actually trimmed. I’d never seen them trimmed so well before. My dog will definitely be a regular at Silky Pups. Thank you Lana for being so kind, understanding, and taking such good care of my pup. ♥️
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October 2023 by Jessica Alley
AMAZING!! I have been looking for a local groomer to establish my pup with and narrowed down on two places in Union. I was looking for a nice independent shop that would care for my dog throughout the whole grooming experience. I have an older dog and get anxious about leaving him with other people, worrying if they’re taking their time with him and not forcing him to do anything just because it’s faster. After emailing Silky Pups about a new appointment, I got an email back just a few days later and was able to book him in towards the end of September. When we came in, the shop was so quaint and the owner was so kind to us. After a few hours, I got a text that he was ready to be picked up and boy was I not prepared for this amount of cuteness! My little boy received the best, and I am not exaggerating, the BEST haircut he has ever gotten. He smelled so lovely and was cut exactly how I wanted! She even gave him a little tie around his neck that made me bawl hours after his appointment because he looked so darling. Overall, it was an amazing experience, very reasonable prices for the whole package, I felt kept in the loop about my dog the whole time, and felt that he was in good hands! Also, the owner is just fabulous and so lovely, cannot stress that enough. We can’t wait to bring him back in! I’ve added some photos of him before and then after that the groomers and I took later that day! :)
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September 2023 by Lorraine H.
2 times, my standard poodle had a raging ear infection less than a week after grooming. Before The last grooming, I advised the owner to be careful that her ears were dry, because of the last infection. At the end of the visit, I asked"How are her ears?" she reported" good". 5 days later, Mt girl was at the Vet with an ear infection and I had a big bill. Lana, the owner had no interest when I reported this to her, and she said"You always complain!" the prices were very good, but now they are same as the premium groomers. the cut was very good.. no complaints there. She doesn't seem to like dogs either. I have 2 and I saw no connection. this is my first review in 8 years.
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August 2023 by Elyse Hallenbeck
This place is great. Lana and her team provided one of the best grooming experiences our dog has ever had. Sadly, we were only in the area temporarily and have since moved. Otherwise, this would be our grooming salon of choice.
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June 2023 by Skye F.
Brought my goldendoodle in for grooming with Lana at silky pups on 6/9/23. On pick up, she was very apologetic about the job. Saying she wasn't she if he was 'ok.' I thought she meant she wasn't sure if I'd like the job she did, but I realize now she hurt my dog. Dog was very irritated when he got home, but this can be normal after getting groomed. I am aware of this as I have had many dogs throughout my life. However, he did not get better. Had to bring him to animal hospital to get treated for an infection in his foot, see pictures. He has been suffering since he was groomed. He was prescribed 2 antibiotics for 14 days. Bill from vet $223. Went to Lana with the bill from vet, the meds, the pictures, and the dog. She was extremely defensive and said it was a dog bite, or the dog stepped in p**** He's 4 years old and has been walking outside all of his life. He did not get bit by a dog. She blamed everything but herself. She wouldn't take responsibility for any error. Listen, people make mistakes and s*** happens but you should be honest and be a woman of integrity. I would not recommend this place if you love your pet. Go elsewhere.
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June 2023 by Caitlyn Webber
Lana and her team of groomers always do an amazing job and it is obvious that they take their time and pay very close attention to their work. Our 1 year old mini goldendoodle has been going to Lana since her first groom at 4 months old and we are more impressed every time we pick her up from an appointment at Silky Pups. We’ve tried one other groomer that didn’t come even close to the quality we get at Silky Pups. Our pup comes home happy, clean, perfectly manicured (ears, teeth, nails, etc.) and cute as can be every time. Totally recommend! Before and after photos below?
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May 2023 by Rachel Sanchez
Lana is an absolute angel! I took my young pup for his first grooming and was beyond nervous. We communicated about two weeks before the appointment where she informed me of the process and all that she offers. I dropped my pup off at in the earlier part of the day and her shop was such a delight! Fast forward to picking up my pup after his grooming and I was really happy. Although his hair cut was a lot shorter than expected (it was his first groom so we still need to get use to the different styles) you can tell how much she loves the animals she works with. She was holding my baby and he was so calm in her arms and he’s not like that with many people. So thankful for Lana and her employees!
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April 2023 by Melina Pena
My sister has been taking her dog Bear here for about a year, and has consistently raved about the service and fair pricing. When we adopted our puppy Luca, we first started bathing him ourselves. We haven’t had time to do it ourself recently, so we decided to try Silky Pups for ourselves. Luca was really anxious to go inside. Once inside, Lana gave him some treats and made him feel much more comfortable. When I came back to pick him up, he was in a great mood! It made me so happy to see that he wasn’t scared or anxious anymore. He smelled amazingly, was super soft, and was overall well taken care of. Highly recommend!
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January 2023 by Daisy Maldonado
Lana and her team did an amazing job with my baby girl Dahlia. This was her first time ever getting groomed, so naturally she was scared and a little noisy. Lana was patient with her and before starting she made sure both Dahlia and her team would be comfortable. When I came back Dahlia came out looking beautiful and excited ! I will definitely bring her back and recommend this place to anyone looking for a little spa day for their beloved fur babies. Thank you Lana !
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November 2022 by liliana berninzon
Lana!! She was amazing with my puppy Becky. It was my first time there and she did a wonderful job. It’s hard to find a groomer I can trust that will do a good job. The grooming spa was so clean and beautifully decorated. 10/10 experience!! Thank you Silky Pups!
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October 2022 by Francesca Reyes
This place gets five stars from me. This was the first time taking my baby here and I felt so comfortable leaving her. Lana is exceptional! She was able to accommodate me when most places I called was not. She was extremely nice and Knowledgeable and gave my baby the best hair cut she has ever received. The place is beautifully decorated, very clean and smelled amazing. I even received a text with pictures of my dog afterwards which I have never received from any groomer before. I will definitely be a repeat customer.
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October 2022 by Francisco Alves
I definitely recommend them for new dog owners. I spent a few weeks trying to find a groomer I could trust with my dog... I found some places had mixed reviews and some places wouldn't return my call. Silky Pups returned my call and answered all my questions and I felt comfortable trusting them with my puppy. They did ask for input on how much I wanted to cut and I asked them to use their best judgement and he came out looking happy and very cute. Happy with the experience and the price was affordable for the service.
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October 2022 by Isabella
Our neighbor referred Silky Pups Grooming Spa to us and note we are first time dog owners. We were nervous as we have heard horrible dog grooming services around. As you can see in the last picture here, he needed grooming badly. We only have him for two weeks now, since getting him from the pet shop. We left him after Lana told us she would give us a call when he was ready. We made ourselves busy and two hours and a half passed, we received a call from Lana. “He’s ready!”. We came straight away and marveled at our dear little Kotton pup. She did not disappoint. He got a puppy cut and looked very adorable with his Halloween scarf!?????Thank you Silky Pup Grooming Spa
