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August 2024 by Andrew Schuyler, LLC
Outstanding customer focus and service, expertise and depth of knowledge, self-initiative with commitment to fully researching solutions and products, professionalism, and team-work - kudos to Leo Robles & especially Ken Carey, store manager. Thank you!
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August 2024 by Anita Keller
I broke the key to my garage door release cylinder right in the lock last summer. I called Jaeger since they service Overhead Garage doors and I've had such great experiences with them. Tom came and replaced the lock cylinder and made sure that I knew how to use it since it had been a while. He also took the time to make sure the springs were adjusted so I could raise the door and lubed the system. It's so quiet now. I really appreciate the great service from Jaeger Lumber in Union!
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June 2024 by Inspire Hope
What a horrible experience with this company. First of all they gave me an inexperienced person to order some beams for my project. I knew something would’ve been off because they were just back and forth with this person when placing the order. Now I received some incorrect wood in my delivery, I called for a return, they started giving me attitude and smart a** remarks on the phone. Comments like “oh everyone wants to be a contractor nowadays” in response to me saying that this was a first time project for me. Where the heck did that come from? I am an home owner and I got approved from my township to do my own work. And this was the manager speaking to me. He kept speaking over me , cutting me off while I was trying to explain my issue. Such horrible customer service. They were rude and disrespectful. Would not recommend this place. They need to fix their attitude and customer service skills.
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November 2023 by D SCHEIER
always went there with my Dad as a child growing up in the 60's and 70's. Many years later needed some wood to make a box to bury my cat. Yard staff was very nice and cut some scrape wood for me to buy + they gave me some nails they had. Smell of fresh lumber will always remind me of my father ......
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November 2023 by Sergio Rios
I found all the different molding that I was looking for. The salesman there was very knowledgeable about the products.
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August 2023 by Liz R
Not a place for DIYers and women. Sales and lumber cutting team were very rude and took their annoyance out on me when their own sales team accepted my small order online and directed me to this location to fulfill it. They most definitely would have not did this if I was a man. The lumber cutter was even complaining about my order to another customer which was uncalled for and very uncomfortable as if it was my fault he had to do his job. After he was done with my order, he just left it on the saw and walked away. Just incredibly disrespectful, immature and odd behavior coming from a grown man.Apparently, they hate doing small orders and their employees were not able to communicate to their management on not accepting small orders since it takes up so much of their time.I was appalled by the treatment that I've received by this location and lack of response from the company after I messaged their sales team about what happened.I would take time out to find other lumber companies that are bit more accommodating to DIYers and have employees that aren't emotionally immature....Update - 2023/07/28Gave a call to the sales manager as requested by the "owner". He gave a standard apology on behalf on the company for how I perceived the situation basically and other standard customer service responses that a manager would give to a disgruntled customer. Still wouldn't go back to this store.
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July 2023 by Elizabeth Robinson
Not a place for DIYers and women. Sales and lumber cutting team were very rude and took their annoyance out on me when their own sales team accepted my small order online and directed me to this location to fulfill it. They most definitely would have not did this if I was a man. The lumber cutter was even complaining about my order to another customer which was uncalled for and very uncomfortable as if it was my fault he had to do his job. After he was done with my order, he just left it on the saw and walked away. Just incredibly disrespectful, immature and odd behavior coming from a grown man.Apparently, they hate doing small orders and their employees were not able to communicate to their management on not accepting small orders since it takes up so much of their time.I was appalled by the treatment that I've received by this location and lack of response from the company after I messaged their sales team about what happened.I would take time out to find other lumber companies that are bit more accommodating to DIYers and have employees that aren't emotionally immature....
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January 2023 by Wei Wei Tay
Leo helped me with purchasing baseboards/molding. He was super helpful and responded very quickly with providing the quote.
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November 2022 by Richard Beeks
Great service friendly atmosphere recommend people to shop there
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July 2022 by Peter Q.
Not contractor friendly whatsoever. Yard men have an attitude and manager doesn't care and seems to be to busy to get involved as yard workers damage material while loading then make you load cause of complaint about staff. Go to Dreyers., not worth the attitude especially after dropping 2200
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June 2022 by John Mazzella
I tried to give a local merchant my business. They charged me double for the same product at Home Depot. When I asked about that I was told in essence to shop at Home Depot.
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March 2022 by Horatio
Tried to give them business rather than Home Depot but am never going back. Very RUDE service. At first young man tried to help me but didn't know the product so handed me off to a senior employee who was so RUDE I will never give them business .
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March 2022 by Thomas Lubanski
Went in looking for an obscure product. While they did not have it in stock, Ken went out of his way to locate a store that did have them. Extremely helpful. Would highly recommend.
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December 2021 by Richard Muhammad
Great service friendly atmosphere recommend people to shop there
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August 2021 by frankie kuster
Wouldn’t deliver 500’ of lumber. Considered it a small load!! Lol. Guessing they don’t work with the DIYers? Next time I’m building a house I’ll give them a call.