-
December 2023 by Peggy H.
My self, and my two adult daughters, all have accounts at Bank of America. Both of my daughters accounts were made when they were minors, so my name is attached to their accounts. We never bothered to remove my name now that they are adults. My younger daughter is mentally ill and got tricked on social media and ended up getting scammed. Her account went -$2300. I called Bank of America to file a claim, and to let them know she was scammed after a few weeks they zeroed out the negative account and closed it. , Which was fine. Today we realized that they went into my other daughters account and took the $2300 from her account! She had nothing to do with the scamming and it's only because my name was on all three of our accounts, and I didn't have enough money in my account. I guess so they took it from my older daughter. I've been a loyal customer for more than 20 years and neither me nor my daughters did anything wrong. We were the victims of a scam by some stranger and we are now the victims of robbery by Bank of America because they stole $2300 from my Daughter's account. There is so much more that I could tell you. I was on the phone for three hours the other day, trying to straighten this out with four different associates, and each one of them had a different story to tell me and none of them really made sense. today when I called I was given more miss information I'm disgusted and so angry! My older daughter had nothing to do with this and they had the nerve to go into her account and take $2300 because my mentally ill daughter got tricked online by some scammer. I'm telling everybody I know not to use Bank of America and I'll be all over social media with this as well. This is wrong.
-
October 2023 by Tony Pacheco
Went there today for some help on an issue i was having with my business account and Beatriz Rodriguez was just amazing and resolved my problem.
-
September 2023 by Foster Kofi Ayittey
Just opened a new account at this branch today. The process was very smooth, and the customer service was simply the best ?!
-
September 2023 by Chris Sky
Diane *professional, knowledgeable* 5stars to Beatrice. Go there and support! ?
-
September 2023 by John Oliveira
Waited an hour and a half to talk to. bank representative. Only one teller and one account manager.
-
September 2023 by Stephen Smedley
Poor customer service
-
October 2021 by Oyinkansola Ajayi
Kaysaan is a great conversationalist and he was very patient. I had such a great experience because he answered all of my questions which enabled me to make well informed decisions. Thank you so much!
-
June 2021 by Steven Reis
I went to the bank at 3:18 and the three employees told me we can't help you because the fourth employee is at lunch time
-
January 2019 by Vivian Culver
Poor attitudes! Not a very inviting atmosphere when I came in, very dry! The two tellers were having a conversation with each other about nonsense. Professionalism has left the building!
-
July 2017 by Joseph P. DiFrancesco Jr.
Friendly staff
-
April 2017 by jakeline aquino
You have two employees that are supposed to be greeting customers but are too busy have full blown conversation. Then when you ask for assistance they tell you have a sit we will be with you when you shortly. 10 minutes later they are still not helping us. I ask.who is the branch manager and tell me her name is Isha that same person who was in the front having the conversation the whole time. Apparently they prefer to have another bank open up my new account.
-
August 2016 by Peter Romeo
Always great service and knowledgeable team!
