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December 2023 by Shantell Thomas
First and last time at this branch. I was running errands and noticed this location was near me so I decided to go cash my check. When I walked inside it was 2 tellers and 1 customer at each window. 1 of the tellers was staring at me while she had a customer. The look had me wondering for a second but I tried not to think nothing of it .She called next like she barely wanted to say anything (her voice was very low ). I said hi and heard nothing back . She proceeds to run the check and I handed her my DL. After a few seconds she tells me she can’t cash my check . I asked why and she stated it had a company name on it . Mind you it did and it also has my name right underneath on the check(I’m the owner and it’s my business)She proceeded to tell me again I couldn’t cash my check . I have been To other branches on more than 1 occasions when I didn’t mobile deposit and I never had an issues. I asked her what did I need . She ran down a bunch of things(including opening a business account). I have a bank and my bank was very far from Union. Point blank this was the most nonchalant experience I have ever had with any bank before . I’m just going to say by the vibe I felt it seemed like I was being profiled because I look young and I hope it wasn’t because of my race. I will never go to this location again.
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December 2023 by Sandra Romeu
Excellent service from agent Nelfa Wright, very friendly and professional
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December 2023 by Mike DeRosa
Worst branch of boa by far. Every time I go, there are at least 3 people doing nothing or pretending to work. The bank will be empty and they won't acknowledge you for 5 minutes while you stand there trying to get someone's attention, then In the same breath that they tell you walk-ins are welcome, they will tell you sorry you need an appointment, no matter how empty the bank is, according to them you NEED an appointment or they won't see you. Went to the branch on Morris Ave and seen by and associate RIGHT AWAY.
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November 2023 by Duda Mori
very good!
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October 2023 by Меруерт Абдрахманова
I really liked the service in this branch of the bank. The receptionist was very welcoming. Then I was given a consultation by a manager named Makine Maxell, and since I don't understand and speak English well, she did her best to make everything accessible and understandable to me. She fully explained everything to me on my question. At my request, I was provided with an interpreter. In general, I am very pleased and highly recommend this Bank of America branch ??????I really liked the service at this bank branch. The administrator greeted me very cordially. Next, I was provided with advice from a manager named Makine Maxell, and since I do not understand and speak English well, she did her best to make everything accessible and understandable to me. She explained everything to me completely regarding my question. At my request, I was provided with a translator. Overall, I am very pleased and highly recommend this Bank of America branch ??????
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October 2023 by perlas jewelry
The service was sooo bad and slow. They wouldn't do what you need to do even if you call them in advance. I called them in advance to make my withdrawal and they still refused to do it for me. I had to drive all the way from this bank to Westfield even if my house is only 1 min away from this bank because they said they can't withdraw my money EVEN IF I CALLED A DAY IN ADVANCE!!! I literally went to Westfield location and WORD PER WORD, the teller told me "If they told you that you can't withdraw your money, THAT'S NOT TRUE! You can always withdraw your money." The Westfield location withdrew my money without a pain and told me that I only need to call ON THE SAME DAY IN THE MORNING. LIESSS OF THE MANAGER. Should evaluate her action and if she's really for the job since she doesn't know how to manage this location and her employees.
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October 2023 by CSOM 2025
The employees are WORSE. Someone from the higher office should come here and evalutate each of their employee for this location. The tellers + esp the manager, is not nice and full of lies. They keep changing their words. WORSE BOA!!!
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October 2023 by mercy fernandez
GO TO OTHER LOCATION! WORSE EXPERIENCE EVER! WORSE EMPLOYEES, esp the manager.
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August 2023 by Gabe 168
Worst bank around all these loop holes just to close an account .
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January 2023 by monica diogo
I love this branch. Everytime I come im always greeted with a smile by everyone. Jeanneth is so nice and always asks how I am and if she could help me with anything instead of waiting in line. I'm usually seen by Maryann at the counter and she is also very nice and personable. I'll always come to this branch.
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November 2022 by Yesenia Sanchez
I have accounts in different banks , these is the only bank that you need to make a appointment for a wire . I had to waist my time 3 days to make a wire .
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August 2022 by Gigii Bella
I went here to open an account. They said I need and appt. Why? There was no one in the office they actually was sleeping. She said it take 30-50 min to open an account sorry you would have to stay or work late. Then I told her my uncle lost all his identity from the tragic fire in east orange that was all over the news. She shrugged her shoulder act like she don’t know what I was talking about! Nor if she cared I just said he a customer and he just want help to get a new card. He doesn’t speak English fluently can you help me please! Or another option she ignored me said im writing an email . How when you was just sleeping. Worst bank ever don’t go here!!
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August 2022 by Dennis Wisniewski
I Simply went to make a quick wire transferThat's it! Suddenly I needed an appointment?I was never notified I had to.This place went downhillOne lady just yapping on the phone could have taken care of in 10 minutes or less but no,I know hate this bank!Had it done on the phone a few weeks ago and Suddenly they don't do that anymore.I lost a huge purchase because of the laziness ? of thier staffI'll be closing my account soon!
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August 2022 by workerbeeea scott
Always issues with ATM.bad glears and sometimes "eats" your card, sometimes does not accept checks
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May 2022 by Joseph M
I had a great experience today with Nelfa! A really professional lady who made me feel so comfortable and she resolved two issues for me!
