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April 2024 by C Y
I Don't Support Local Businesses engaging in Racial Profiling or making jokes about customers. When I asked about the kitchen sink pipes, the owner responded by attributing the issue to Chinese-made pipes. I'm Asian, but I'm not Chinese. I simply stopped by to support the local business for my simple project. Of course, I didn't purchase the parts that I needed. This shouldn't be happening in 2024, and if it had happened to my friends or family, I would have taken action on the spot. No one, regardless of Race, Gender, or any other Characteristic, should be treated Differently. DO NOT SUPPORT this business.
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November 2023 by Ed Coronado
Horrible prices and horrendous customer service; avoid at all cost.
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August 2023 by Tom
Horrible service Expensive Extremely Rude and DisrespectfulThey sold my mom the Wrong item so I went back to exchange it for the right oneBut the Crazy Owner must be on drug, he Cursed and Yelled at me then told me never to come backNot a problem Never going there again and you shouldn't eitherSave your Time Money and Peace of Mind and Just go Anywhere else
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July 2023 by James ocampo
This hardware store's customer service was extremely disappointing. Whenever my family and I were browsing for a long time, the employees would stare at us rather than offering any assistance. Not only did this make us feel uncomfortable, but they also consistently failed to follow their own schedules, resulting in frustrating experiences.
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July 2023 by Yeimy Rendon
This is a really bad store and they are so rude to you and they have no professional service they kick you out when you are there looking for something for a long time., Do not waste your time and money, to go shopping in that store Terrible service...
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April 2023 by Michael M.
They closed earlier than their advertised hours. What a waste of my time. Corporate stores at least follow their schedule if nothing else.
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April 2023 by Michael McPhee
They closed earlier than their advertised hours. What a waste of my time. Corporate stores at least follow their schedule if nothing else.
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February 2023 by EclipseHME (EclipseHME)
Store in website says open at 7 but went there at 8:55am on a Tuesday and sign says open but doors closed and lights inside out. Sign at the door says. “Sorry we miss you. I be back in 5 minutes” 5 minutes of what time??
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December 2022 by Helen Layla
Peter helped me with my purchase today and I'm glad he did! Eye opener. Sometimes it's the small details that matter. Informative and friendly! Thank you Rojo True Value, and Peter!
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November 2022 by Maria Lopez
Very Friendly And Helpful With Me And Everyone Since The Moment I Entered The Hardward Store ??
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October 2022 by Natalie B.
I was in a pinch and needed an outside key holder with a combination lock. VOILA there were like 4 varieties to choose from. Cost the same as buying from Online Store That Shall Not Be Named but I was supporting a local business and didn't have to wait for shipping. The owner was friendly and helpful too.
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September 2022 by Justin Di'Angelo
Staff barely knows what their parts are called or used for. Went in asking for something specific they didn’t know what it was and said it didn’t exist. I then walked through the store and found it myself. Also they used to allow you to return anything unopened for your money back and all of a sudden they stopped without any signage or warning, seemingly within the hour I went there until the hour I went back to return the item. The place is also super overpriced for the simplest of things. Had to pay $20 for 1 drill bit. I won’t be shopping here anymore unless a new owner takes over and restores it to the store it used to be. I would give 0 stars if I could. It’s no wonder bigger stores are killing off small businesses when these small businesses can’t even show simple customer service. They have children working in the store that are underaged and in a dangerous environment. And The young man that works there is probably the worst, being the most unprofessional, unknowledgeable, and unhelpful.
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July 2022 by Think About It
Unpretentious store of Excellence. Store chock full of hardware needs. Bought portable old-school lock!!! Surprisingly, exactly what I needed with quick and easy access on clear, concise display. Lock fits smoothly into lockerdoor ring, dial works great! Shop Local is best.
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July 2022 by Justin Di' Angelo Quezada
Staff barely knows what their parts are called or used for. Went in asking for something specific they didn’t know what it was and said it didn’t exist. I then walked through the store and found it myself. Also they used to allow you to return anything unopened for your money back and all of a sudden they stopped without any signage or warning, seemingly within the hour I went there until the hour I went back to return the item. The place is also super overpriced for the simplest of things. Had to pay $20 for 1 drill bit. I won’t be shopping here anymore unless a new owner takes over and restores it to the store it used to be. I would give 0 stars if I could. It’s no wonder bigger stores are killing off small businesses when these small businesses can’t even show simple customer service. They have children working in the store that are underaged and in a dangerous environment. And The young man that works there is probably the worst, being the most unprofessional, unknowledgeable, and unhelpful.
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July 2022 by Paola Gonzalez
Terrible customer service, unknowledgeable about pieces and uses of them. Overpriced and the young man that works there is rude and unprofessional. They only want to sell you something and couldn’t care less if they’re helpful or if it works. They don’t have it posted anywhere but they also don’t allow returns.
