“Love the service and selection of suits. I have been buying suits there for the last 4 years for both my boys and also bought a friends Sweet 15 court of 8 boys great, price.”
“I came in Recently to buy all black air maxes. They were the last pair and had a slight defect on the front of 1 shoe. I spoke with the manager to see if there can be some compensation for this and he was not helpful whatsoever and cut me off instantly mid conversation which was a bit rude. But then a young lady Ms.Gonzalez saw the defect and sided with me gave me a slight discount and even helped with touching up the shoe with the defect. She was extremely helpful and really turned a bad experience around especially on my birthday!”
“My fiancé and I have been to El Waterloo several times. We are preparing for our wedding in Puerto Rico. Ordering guayabera's and the traditional Caribbean hats for the groomsmen.
If you want old fashion excellent quality customer service-El Waterloo is the place to go.
They not only know their business- they are professional, pleasant and patient to understand your needs.
The salesperson-Kelly even saw that our granddaughter wanted to buy something and she showed us a guayabera Dress in pink!
Our granddaughter loved it and so did we. But was important is that Kelly was watching and listening.
Victor, the owner is amazing and we are so grateful for your help.
Gracias
See you soon”