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February 2024 by Carly L.
Disorganized, inefficient, uncommunicative, and overall just chaotic. There's always a crowd, likely because the office doesn't let you make appointments or call with questions (we tried calling multiple times and were hung up on every time). We were informed that the service we needed (employer drug testing for a new job) is only offered M-F 11a-2pm. The worker who told us this was impolite, saying this is on the website; I checked again, it isn't. The website actually indicates that this location is closed every day, so clearly it's not kept up to date. The limited window for this service also means that those with existing jobs, typically M-F 9-5, are out of luck. Overall, there are many ways service could be improved here; up-to-date information on the website, online check-in or appointment making, etc.
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February 2024 by archana beemsigne
Honestly the staff was decent, especially the phlebotomist I had. She was gentle and kind. The only complaint I have is the poor check-in process and the time availability. This location has a very high volume. This lab is the only one available on Saturdays. The rest of the labs in NJ have labs open for a short length of time. With work schedules it’s unacceptable. Overall for this specific location the experience was not too bad.
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February 2024 by Jaime Franco
She couldn’t even answer me a simple question of how long would it take for me to do the test because various test and she said idk register
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February 2024 by Zoraida Espinosa
Came in for a drug screening, my first time. I walked up to the window as I followed instructions from my email indicating that I needed to prove a registration number.A older woman, with short, above shoulder length hair, rudely tells me I need to check in at the computer.I quietly walked up to the computer and checked in, but the screen didn’t ask me for a registration number. I went back to the window, asking if I need to provide that info. And again she rudely tells me to enter it into the computer. I told her the computer did not ask me for this information, she rolls her eyes and tells me I have to give it to the person when I am called in.Was I supposed to randomly know that?Isn’t she working and getting paid? Why is it such an inconvenience to ask a question? Rude, terrible customer service, lack of humanity and human connection.I came in to get a drug screening for employment, she should be happy she has a job and gets paid for it. She shouldn’t give your patients an attitude because she is doing something else. Smile, say good morning, ask what the patient is here for and if needed direct to the computer and answer any questions, without an attitude, that your patients have. I wouldn’t want her to draw my blood if I had to. If LabCorp needs a front desk agent, I am ready to work and make a difference in the lives of our neighbors in our community. I am also fully bi-lingual and provide excellent customer service. It’s disappointing to see people behave this way, especially since I am a born and raised US citizen and grew up in this area.People really need to start trying to make a difference and connecting with others in friendly, professional ways. I am tired of observing this type of behavior. It’s everywhere, but a medical office should be the last place you get this treatment.
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January 2024 by Alejandra Garcia
Fast and professional service.
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January 2024 by Yar Hernandez
These 5 stars are for GLORIA who is incredible and she is the reason why I still go to this location. I've been coming here for years and will only go to her. She will find your vein right away the very first time and not only is she excellent at her job (PLEASE GIVE HER A RAISE!!) she is also tremendously sweet and lovely to speak to. She was on vacation a few weeks ago and wow the difference was felt! I'm so happy she's back and I was able to get my blood work done by her because all it takes is 1 jab and a few seconds. I'll be going back here for Gloria. I know sometimes things get stressful at places like this but bedside manner is very important in these settings and no one is as funny as Gloria!Spanish version:These 5 stars are for GLORIA who is amazing and she is the reason I still go to this place. I've been coming here for years and I'll just go with her. She always hits the spot right away the first time and is not only excellent at her job (PLEASE GIVE HER A RAISE!) She is also tremendously sweet and charming to talk to. She was on vacation a few weeks ago and wow, the difference was felt! I'm so happy it's back and I was able to get my blood tested because all it takes is 1 shot and a few seconds. I know sometimes things get stressful in places like this, and no one is as friendly as Gloria!
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January 2024 by Alexandra Peguero de la Rosa
Horrible service from the moment you arrive, the employees are not empathetic at all, and the way they talk to you, very rude. How unfortunately!!
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January 2024 by Patricia
Terrible service, two weeks ago I took some samples for 4 tests, they did 3 and 1 was missing, the doctor had to give me another order to take the sample again, they waste time while waiting for the results and the patient does not improve , very bad service, they play with people's health, they don't deserve a single star, and the worst is done by those who don't understand.
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December 2023 by Jose Fragoso
Dr Jose Fragoso :extremely professional
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November 2023 by Niraj Patel
Made me wait 40 mins for the sample drop off. At the end didn’t processing anything and instructed me to put the test order in bag and put it on the collection table. Why did i have to wait to do something that required zero effort from your side?How is this incredibly inefficient place still open?
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November 2023 by Edwin Martinez
Horrible, waited for 2 hours for my mother’s blood work and didn’t call my mother’s name and her name was removed from appointment list as shown on the tv after she was checked in and the reception didn’t answer my question and gave me a dirty smirked looks. What a waste of time. SMH
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November 2023 by Sofana MyLove
The worst location ever, bad management.. bad service
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September 2023 by Claw
The front desk Senior woman is very disrespectful, and refuses to attend patients at 10:30 am, even when the schedule says it's open until 11am. When I asked to talk with her supervisor she refused to call her or give me a phone number to call. She has a very negative and disrespectful attitude with the people.
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September 2023 by Formulated 003
The gentleman that attended me was very nice, quick, & thorough... Place is maintained clean.There's a lady & my God she's unbearable to deal with. She genuinely doesn't look happy at all & her attitude indicates it.
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September 2023 by Claudia M. López Arévalo
The front desk Senior woman is very disrespectful, and refuses to attend patients at 10:30 am, even when the schedule says it's open until 11am. When I asked to talk with her supervisor she refused to call her or give me a phone number to call. She has a very negative and disrespectful attitude with the people.
