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“Outstanding service once you get someone. It's a REAL store, not an "authorized dealer" like most. Go here for the people who know what they're talking about.”
“Justin helps me pay my bill every month and even works with me on my phone. He takes the time to cater to me, busy or not. He is the guy that needs the recognition.”
“Rodney at Verizon Berlin has been nothing but helpful. He was incredibly helpful and patient when I was having issues with my plan. I will happily come back to this site for any future purchases.”
“Had a great experience with the sales rep. He immediately greeted me upon entering the store and was able to find the screen protector that I needed and they put it on completely straight.”
“Always phenomenal, expert support and have been using them for years! Just bought a new laptop from them, competitive price, loaded EVERYTHING back on for me then and there and gave me a quick how to use. Even have a virtual help desk so they can help over the phone and see my laptop! Modern technology lol. Highly recommend!!”
“Brandon Blackiston at Verizon Sewell NJ location & Kelly a Verizon customer service helped me with my mobile problem to the point where I am very pleased. Come to Verizon Sewell for Verizon needs including excellent customer service and as far as Kelly, she should be given high praise for helping solve a problem with my phone service. Thanks much Brandon & Kelly !!”
“One of the best experiences I’ve had at T-Mobile. Rob was one of the best representatives I’ve worked with. Had to get back to work and he told me I could leave my phones with him for the transfer and had it done before I got out and all set up. Thank you Rob, give him a raise!”
“Anthony was a huge help to us. He has been very patient and helpful through our transfer process from ATT. He is extremely knowledgeable and was able to answer all questions and help with trouble shooting.”
“Went in today to resolve an issue and pay my aunts account and Traven helped me from the second I approached the door. Super informative and knowledgeable. I've been a tmobile customer for a long time and I'm not going to lie I've been disappointed with the customer service provided by SOME (NOT ALL) of their reps at this location. But Traven turned it around today by just genuinely wanting to help me.”
“Milton was great .. helped me all the way through my transaction, never made me feel like I was a nuisance. Made everything very personable and was a very relatable person. His human centered customer service will have me looking for him every time I need something from Tmobile. In the past I felt with Ian who was very good as well.”
“I had to go and get service yesterday. Ebony and Rocco were absolutely fantastic. Very patient and really delivered on the experience I was hoping for coming in. They helped us port numbers and get setup with the best plan for our budget. I would HIGHLY recommend stopping in to see them if you're considering Verizon! Thank you for the superb service!”
“Went today to add my mother to my plan. Her previous provider gave us a lot of trouble but Ciantera handled it like a pro & even called at the end of the day to make sure there were no further problems. Much appreciated!”
“After my recent experience, I can honestly say I will never go to any other T-Mobile store besides the T-Mobile on Blackwood Clementon rd. I was at a T-Mobile store on Crosskeys Road and the first words out of the reps mouth was, he cannot guarantee he can recover any information as my phone was completely smashed. The glass was broken as a truck ran over it. He then stated there was no way to recoup anything from pictures to documents, even though I had it backed up to the iCloud. We walked out of the cross keys road branch extremely disappointed. the rep had no knowledge of how to handle my situation and didn’t even try! In the beginning, the rep said they had a new phone I was going to purchase, but then when the rep saw my phone, he told me the phone I wanted was not in stock and that he couldn’t do anything. In a way, I am so glad the rep at Cross keys Road did not help us because when I got to the Blackwood Clementon Road branch, I knew I was in excellent hands. Jill saw my phone and went right in the back and got two brand new phones, and started her magic! She was just clicking away and then would hand me the phone and say change your password and then I gave it back to her and then she would hand me the phone and say sign in then gave it back to her and she would continue typing away, handing off the new phone to me as needed. Jill recovered all of my data, got me set up with a new phone and I was on my way! I have to say, the knowledge, experience, and customer service with a smile was the best I have seen in a very long time! Jill was not just Good, She was exceptional and exceeded my expectations! Great job and valued employee. Thank you!”
“I walked into this store with an iPhone issue… I didn’t think it had anything to do with my phone service, but I was in the area and had done all of the troubleshooting online, so I figured I would stop by and ask. Nichol took the time to listen to me, did everything she could to troubleshoot my issues, partnered with her coworkers, and gave me a very educated guess about what the problem is. I knew I was going to have to go to Apple all along, but she was so patient and tried everything to try to help me avoid that trip. She gets all the stars. Also, pro-tip from just observing the service here: if you locked yourself out of your phone (or caused any problem through human error), that’s not a T-Mobile service issue, that’s a “you” problem, so don’t hold it against the employees or the carrier that you can’t get into your phone. If you get mad about something they can’t control, they will apologize for your frustration and treat you with respect, but make sure you’re getting mad at the right people. These people were fantastic and I have nothing but great things to say about my year of service with T-Mobile.”
“I can’t say enough great things about this place. The entire staff is knowledgeable and helpful. They made switching providers a breeze and I’m saving so much money now on my cellphone bill. 100 percent would recommend this amazing staff over any other Xfinity location.”
“I recently visited this store and had the pleasure of being assisted by Chris. Despite the busyness of the store, Chris went above and beyond to ensure that my transaction was smooth and stress-free. He was incredibly patient, kind, and understanding throughout the entire process.
What stood out to me the most was how Chris took the time to make sure my 14-year-old daughter was set up with everything she needed during the phone transfer. He was able to multitask effortlessly while making sure that everyone in the store was being taken care of.
I never once felt rushed during my interaction with Chris. His genuine care and attentiveness were truly remarkable. It's rare to find such exceptional customer service these days, and Chris exemplified what it means to go above and beyond for customers.
I am extremely grateful for Chris' assistance and will definitely be returning to this store in the future, especially if he is there. Thank you, Chris, for your outstanding service!”
“BEST CUSTOMER SERVICE !!!! Thank you to SIANI she was so helpful and went above and beyond for me. I will always ask for Siani when I return to this T-Mobile store. 10/10 experience!”
“Never know what to expect when you are replacing old equipment but Bemi took care of us and even did the setup in the store. Took it home, plug and play. Easy, easy.”
“Reggie was more than helpful when my boyfriend and I came in to buy new phones! He went above and beyond helping us transfer all our apps and photos etc. This was the best experience at a T-Mobile store as a customer of 3 years! I would recommend this store to anyone in the Philly area!”
“My gf and I went to this location to get new phones, a plan, and wifi. We got to meet Ahn and Richard. They both helped us tremendously. They were professional and took the time to explain everything to us. We ended up staying later than expected setting up everything. Thank God for their time, patience, and grace. Thank you again for helping us. We truly appreciate it.”
“My husband and I worked with Kyle and he was so helpful and honest on how to save money and what the best products were. I hate going to the phone store, almost as much as the DMV lol. But Kyle made it very fun and easy. All his associates were very helpful too!”
“There’s a new Manager there and thank god. Adam is awesome, spent the whole time with me. Don’t really see managers do that honestly. Knows his Tmobile really. Really only want to this store because it’s local to me but now I don’t care as long as Adam’s there that’s my store”
“Without getting into too much detail, I was given the runaround by customer care for two days. I walked into this location and was greeted by Aaron who was very accommodating to my (and my 11 month old in a car seat) needs.He could tell I was flustered, and quickly helped me acquiring the information I needed. Aaron ran into the same road block I had been hitting, and very diplomatically took care of the situation. I truly can’t thank him enough.Not to be dramatic but Aaron truly made my day better.Thank you so much Aaron! You’re amazing”
“My experience at Xfinity mobile was very good I came to the store for new SIM card Eric McCrory the retail sales consultant was very knowledgeable courteous and professional. Ask for Eric he will help you out.”
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“I had a wonderful experience today..i was helped by a (Mobile Expert )Cory Gendaszek, and (Store Manager) Lora Goodman..Both were extremely professional,very helpful,and answered all my questions... This is definitely,a store I'd recommend..”