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November 2023 by JaMelia Miller
Everything I come to this bank, which is about 3 times a week, the ATM Machine outside NEVER has any money...It's not safe after a certain hour to park and walk to use the one on the inside.
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February 2023 by Maritza Torres
First off, worst customer service ever. I walked inside first to view the line. There was one teller working and a line of 2. I went back to my car and sat in the drive thru at the window for 20 minutes straight. All of a sudden an older lady with greasy gray hair and glasses finally came to the window, and asked if I had an account w them I said no that's why i sent up two forms of ID to cash my check. I'm ok with the no account fee. Short and simple so she would hurry up and get to business. So at this point there's two tellers working. Next thing you know another 10 minutes go by. I see three zombies instead of two. They moved like snail zombies like they had no work ethic or pep in their step. They worked as if they don't receive pay checks. It passed me off because I could understand one person taking this long. But three people pretending to be busy is bull. After 40 minutes staring through the drive thru glass, she insisted " its always quicker through the drive thru " Which was a lie because I saw two customers serviced indoors while I was waiting. Corporate should contact me. And this bank should hire people who don't live in trenton because we all seem to be miserable.
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February 2023 by BF Shapewear USA
Great location but ATM is never working. 6 out of 7 days a week they are out of service.
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December 2022 by Alba Hernandez
Worst bank ever, only one teller, I feel bad for the people that have a account on that bank. I spent almost one hour in line for a deposit and there were only 5 people in front of me. they don’t want to pay for more employees, I blame the management.
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November 2022 by jackie martinez
Been waiting over 40 minutes for my withdrawal and the lady with an attitude tells me she is the only one working the from and the drive up . If there is no staff they should just have the drive through closed
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November 2022 by Mariana Tapia
Very poor customer serviceI have been going to this branch for 7+ years and never had a problem. So I made an appointment for my Dad to open a bank account. When we got there the banker who was supposed to help not only was very unfriendly but he automatically was not willing to help us. He said you don’t have the right documents and thats it. When we were leaving I asked him to help me schedule another appointment since I saw the other banker help with that. He seemed bothered by it amd gave us an appointment on a holiday which is today Oct 10 (Columbus day) don’t they automatically know they don’t work on holidays. Well we went there at 9 am and just like I thought it was closed. There were other people waiting there. Please fix this issue. Customer service should be your number one priority.
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February 2022 by Carl Wesolowski
Great service but parking is hard
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December 2021 by Stephanie Pavon
The staff was attentive and helpful. I was impressed with their customer service.
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September 2021 by Theresa Sanchez
The staff was attentive and helpful. I was impressed with their customer service.
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September 2021 by Leivy Barrios-Hollingshead
Try to call 10 times no one answers. I had many problems.
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September 2020 by freddy marte
victuals. Well bank.
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December 2019 by DUKE SR
Don't come here racist and straight d*** and slow took for ever. Four teller and they just waste they don't do nothing just look at you
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September 2019 by Anthony Gentile
Very busy but my favorite location, always helpful and friendly
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August 2018 by Angelo Sibaja
ATM never working
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May 2018 by Sheila Lyles
20 people line 2 tellers
