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July 2023 by Carla W.
I was very nervous about this move and gave poor Danielle such a hard time about details. She kept telling me it's going to be fine. Well, it was better than fine. This was my best move yet, and I have moved quite a few times! The guys were amazing! They were extremely efficient, polite, HONEST, and really funny. They kept me laughing and with all the "entertainment" LOL, they finished early!!! I got a refund in a couple of days for $365!! I have never in my experience been treated so well by movers. I would recommend Princeton Van 200%. DO NOT BELIEVE THE BAD REVIEWS (ie Yelp)!!!!!! So many small businesses are being forced to pay them or get punished with bad reviews...just like a mob shakedown! I cannot say enough great things about this company. Also, Danielle came to my apartment and realized that I had "house furniture" (I had moved from a house). She is so laid back and just point blank honest. I went with Princeton Van primarily because of Danielle. I just felt she was real and I was right. When I buy ano the er house, they will be the first people I call.
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January 2023 by Omar M.
They don't answer the phone nor respond to voicemails nor emails. If you send multiple text messages you'll be lucky to get a one-word response.I got my in-home inspection and rate quote in early May. About two months later, on the day of my move, they came and showed me paperwork that was nearly DOUBLE the quoted rate. The foreman, who did not give his real name but only identified himself as "Big", said he does not know anything about the rate, the quote, or anything else. "I just picked up this paperwork," he said. He also could not inform me of anyone I could speak to (e.g. a manager or someone in charge). I felt pressured at the last minute to agree to a rate that was nearly DOUBLE what I was quoted.Eventually, the owner Lou called me and tried to explain that the higher rate was due to the "economical situation with covid." I wasn't buying it. Covid has been on the decline since May, and even if it was causing a rate increase, there's no way it should cause the rate to literally DOUBLE. And assuming some catastrophe causes the rate to increase by that much, shouldn't a responsible company inform their customers prior to the move date? When I asked Lou this, he said he didn't have time to inform his customers about the rate increase because he was "getting home every night after midnight." I'm sorry, but that's no excuse. How long does it take to send an email/text message informing about a rate increase? A responsible company does not surprise their customers on move day with nearly DOUBLE the quoted rate and then try to pressure them into signing the paperwork--that's what con artists and crooks do.Moving and storage is all about trust, and I simply could not trust these guys after their unprofessional and dishonest behavior. I had to book another moving company at the last minute, which added a lot of stress. The company I wound up hiring was professional, courteous, and HONEST. Princeton Van Service is none of those things.
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April 2022 by Andrea V.
***DO NOT ISE THIS COMPANY EVER***I had to pack my apartment up remotely as we had been returned to Australia during Covid. I'be diligently paid the exhorbitant storage fees as they arrived in my email, after paying the initial pack and removal fee. I was assured our goods we're well stored in air right and water right conditions. No idea where. Fast forward two years and I arranged from Australia to have our household possessions returned to a new apartment. I had to pay $1900 for the delivery from the warehouse and $1200 for the storage fees up front in cash or check before delivery. I also had to sign documents saying that I accept the condition of the goods and do not hold them responsible for any damage. If I didn't sign, you don't get your own goods. The state of so many things is deplorable. Dirty, damp, mouldy and broken. Mattresses ripped, carpets so out of shape they won't recover, legs broken off side tables (and this was hidden from us). Ruined clothing and shoes, all mouldy and the list goes on.I am reporting this company to the Better Bureau. They don't deserve any stars.
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April 2022 by Libby H.
We have used this company twice. One good experience, one not so good. POSITIVE:Reasonably Priced.Guys packing & unloading worked hard, were professional, and easy to be around. Most of our possessions arrived undamaged.Friday morning delivery scheduled. NEGATIVE: Smaller of two trucks arrived Saturday morning, not Friday. No news of big truck.Found out after the fact, larger of 2 trucks (85% of our house) held up at a weigh station on Friday (still 6 hours from our new home) ....Driver not permitted to drive.Delivery Date was changed without advance notice.Zero communication from the Management or Owner during the 4 day delay. No reply to my texts, emails, and calls. All men involved had a different "story" about reason for delay.4 days later- Monday phone call from driver. Truck arriving that day.Requested that truck not come after 5:0pm- They showed up late anyway. Unpacked. until 11:30pm... Major inconvenience. Think twice about using this company.
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April 2022 by Jasmine P.
Wish I had read these reviews prior to hiring these guys. I hired them initially they were very professional and their price quote was fair. At the time there was uncertainty as to where exactly my items were going to be moved to, so we opted to temporarily place them in their storage. They assured me that it would be safe, secure, and dry. After 2 months of being in storage, the destination address was provided to them only (8 miles) from their location. Unlike any other moving company that I have ever dealt with nothing was numbered, so there was no way of immediately knowing if there was any piece (boxes or furniture) that was missing. On our immediate observation as they were unloading the boxes we noticed that a lot of boxes had been exposed to dampness and some of them were damaged (please note that all these boxes had been purchased new and at no time were there any issues of being damaged), Truck was completely unloaded and that is when I realized that my Jewelry armoire was missing. The site supervisor who had been at the house when we initially moved membered it as he is the one that had wrapped it and loaded it on the truck. We checked the entire house for it to no avail. He mentioned that he would check at the warehouse also. He did mention that I should speak to Lou and put a claim on it. This was done 2 days later. I was told that they would be on the lookout for it and that insurance paperwork would be sent to me. I waited 2 weeks, reached out to them but "cricket" no answer....NOTHING. I persisted again and again by email, by phone but got no response. As for the damaged boxes, there were a lot of broken dishes (which had been carefully bubbled wrapped) and the boxes did indicate "FRAGILE". Additional missing items were a stand-alone air fan, and an outdoor umbrella stand. Also, there was a piano that had recently been tuned, after 2 months in storage it needed to be tuned again. This is obvious that this company are fraudster taking advantage of people that put their trust in their services and humanity. Their business practice deserves to be investigated as obviously too many people are falling as their victims.
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March 2022 by Ben S.
** BEWARE ** - and ** WARNING ** - Use this company at your OWN RISK - I have moved over a dozen times, using movers 7-8 of those moves, this service would rate on the lower end for sure, no contract or paperwork so they CHANGED my move date the morning of (BIG DEAL), only after I emailed them the morning of to confirm because there was ZERO communication, only to be told "I was on the schedule but they were short staffed", which felt like a lie, but I have no way of proving to their defense. Then no discount was given after that MAJOR inconvenience. I was told they would "wrap" everything - well they literally wrapped NOTHING - except a few pieces got very light plastic wrap. They placed WOOD furniture on its side directly on the side walk with no pads used except for the TV. They showed up with ZERO tools, luckily we had one screwdriver leftover they used to breakdown our furniture. IMHO - Spend 30% more and use someone else...Positive - staff and movers were very friendly and accommodating.
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February 2022 by Len W.
Princeton Van Service got back to us promptly and curtiously. They quoted us a fair price. The men that came to move us were friendly and efficient. We would recommend Princeton Van Service to anyone in the need for this service.
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September 2021 by Kim D.
***Warning to all.*** The FBI is now investigating this company. They are placing personal items in storage all across the country without the owners knowledge and abandoning them. Property owners are now having to call storages across the US before their personal items are auctioned off. They have also rented vans, start moving only to leave the vans abandoned. This is not a professional company. Keep in mind, anyone can open an LLC, advertise a business and still be a scam. I don't think their intentions started bad. However, this company clearly does not know how to manage a proper moving company. Multiple news media sources are now investigating as well. All the owner does is hang up on them. These are your personal items that you are handing over to thieves and paying them to do it!!! Hire with caution! youtu.be/PedSRI_mA-U
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May 2021 by Patti Q.
Wish I had read these reviews prior to hiring these guys. Absolutely terrible, dishonest, scary. I read positive reviews about this service on some local town Facebook pages. The reviews must have been written by their friends and family members. Read the other one star reviews, they are 100% accurate. They change the charges and try to intimidate you to pay more money...in cash, they disappear for hours, they damaged my couch, almost ruined my bed and as others have commented, the owner stops by and acts like all he cares about is you getting the best service, as his people are dropping boxes and scratching your furniture. It was a horrible experience. Please get everything in writing, stand your ground and if there are possessions that are valuable to you, move them yourself. And keep an eye on everything. Better yet, call another company. Do Not Use!
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September 2019 by Kory Alyson Hillman
Princeton Van Service was fantastic! They took extreme care with moving my grandmother’s belongings to ensure nothing was damaged. Very professional and highly recommended!
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September 2018 by Denise Hess Joyce
Best experience ever with a moving company. Hard working crew; Fast and efficient. Can't say enough about how helpful they were!
