-
July 2024 by Peter Cartwright
This place is excellent everyone is very nice and aimed to help!!! I had a problem with my script and the whole team up to directors of the whole program got on board to solve the issue with my pharmacy!! It’s much easier to be in recovery knowing people have your back to make sure you stay on the right track!!!! I am very very grateful for all staff of oaks and the doctors who help with medication management!! Thank you! - Pete C.
-
June 2024 by S H
I believe the customer service is horrible management is unprofessional the best service is from the lady and gentlemen who normally answer the phone who is not a therapist or in management which is sad that they are all not friendly and it seems they do not care for there clients sadly it’s a waste of money to go here they are suppose to provide support and help but instead they go to work for a pay check and not the ppl which is sad !!!! Don’t recommend the counselors here could be just the one I have used but still bad for business
-
March 2023 by Harry Semler
I've been attending since 2019, strictly complying with all regulations and yet I still have an issue almost EVERY time I visit. Personally I don't feel right putting the blame on any one person but there is a SEVERE lack of understanding and communication between staff. Instead of leaving a litany of complaints and concerns I'll just leave it at that.
-
March 2023 by Cold Razor
I’ve been a patient for about a couple months and I don’t enjoy their services. The workers a douchebags too.
-
March 2023 by Tracy T. Leeks
I absolutely love this program. I'm not forced to participate in groups, as I suffer from social anxiety. I meet with my counselor in person at least once a month and biweekly on Teams. My counselor is very understanding, even when I slip. I never get the feeling I'm being judged. All in all, I'm very pleased with the services that I receive.
-
March 2023 by Christina Wilkinson
6 workers in 2 years, horrible communication, follow-up, no sense of urgency helping with housing & mental health issues
-
March 2022 by Brielle Nascimento
I have watched consistently since 2019 at the absolutely appalling services provided to the patients of this establishment. From weekly group meetings that were canceled or rescheduled without any notice to patients who most commonly use public transportation. To bi weekly appointments with actual doctors and therapist who consistently had a revolving door or unfamiliar "students" sitting in on some of people's most vulnerable conversations. The nursing staff has been consistently changing never having a set person to speak with about any issues they may be having with lack of communication between doctors and nurses. Moving into monthly visits , where patients are foced to switch doctors after years of consistent treatment with no explanation of why. Only to have new doctors that completely lack any care or compassion for their patients. Bordering on malpractice and just plain disregard for anyone's health or well being. Medications are never filled on time , follow up with patients in any form is non existent, and communication between doctors and other staff is lacking completely. I URGE ANYONE CONSIDERING TREATMENT AT THIS FACILITY TO RECONSIDER! The few good staff members we have had the pleasure of working with DO NOT outweigh the unprofessional and lazy , rude , inconsiderate staff that is the majority at this place.
-
March 2019 by Essence B. Scott
I am no longer a client at Oaks Integrated Care. My case was closed due to poor attendance (I had debilitating depression). That being said, I enjoyed the program. Discussion was stimulating and case managers were wonderful. The most important part was that I was not the smartest person in the room—I never had all the answers, or even the right answers. I consider myself to be very smart and eager to learn and contribute to discussion. I enjoyed the fact that I was able to learn from both the case managers running the group and the peers I was in group with.The groups were so stimulating I would not play on my phone during group. In comparison to Medallion, which bored me to tears. I played on my phone so much at Medallion that by the time I’d get back home, I have used about forty percent of my battery. At Oaks, my charge would be in the mid to high 90s because I was not on the phone.In the past near eleven years since my diagnosis (in 2008, age 17), I have been in four recovery programs. Oaks is, by far, the best mental health recovery program. If I ever felt the need to return to a day program, I would go back to Oaks, hands down. Group therapy should not bore, but stimulate. Oaks is the only program that has kept me engaged. Like I mentioned before—I was not the smartest. There were others who knew more than me, and that was refreshing in a world where I was the smartest most of the time.I would suggest Oaks to anyone looking for a recovery program. The case managers are very friendly, groups are stimulating—you will not feel the need to play with your electronics. It is also close to me (I live about a mile away). Just an overall excellent program. The schedule procedures for when groups ran—so there was group variety, letters A-E and every day was a different set of groups.The only thing I did not like was the five minute break between groups—I think they should be a little longer—maybe a ten or fifteen minute break to give clients more time to smoke or use the restroom and sign up for the next group. Overall, five ⭐️
-
March 2019 by Donna Peters
I've been going to Oaks since January 2018 and I absolutely LOVE going and all the people are so nice
-
March 2018 by Why
I got kicked out the program because I don't talk in group but I have social anxiety and I just started the program. I'm going to miss my friend they made my depression worse
