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October 2023 by Courtney Clarke
I went on their website and saw that they had a first time customer special. The website had me fill out a form to receive the special. A lady called me maybe 20 mins later and I was happy at the fast turnaround, but that's where my happiness with their customer service stopped. She was so rude and gave me attitude asking me what I wanted? I said oh I filled out a form online and before I could finish my sentence she says, "Ya...that's why I called, now what do you want?" I told her I would not be needing their services and will call another local home heating oil provider.
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October 2023 by Vin F.
Budny is a total sham. They serviced my oil burner for years with a delivery contract and the delivery of the oil each year included one furnace cleaning tuneup to increase the efficiency. although over a dozen years or more, they never properly cleaned it once. I switched to Petro oil company, their service tech came out and showed me how it was never cleaned. I watched them every time and they did it to learn, he did not do what he did. They said what budny did actually ruined the heater. My efficiency went from 81% to 88% with one proper cleaning from a knowledgeable company's tech. Budny is a Total scam, or total idiots or both do not trust this company they are not reliable or knowledgeable. They cost me thousands of dollars in oil from not cleaning my furnace properly. I would not pay them or recommend them for anything whatsoever. Should have sued them.
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December 2021 by Michael Phillips
I had talk to someone outside,while the door was cracked open.Trying to explain what I needed and the look I got from customer service was priceless.Never looked at the photo of the part I had showed her.As I was leaving another customer had a part and was let in the store with no problem.Race was the issue here.
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April 2021 by Sunil Joshi
Rob is Very helpful in figuring out what you need for the duct work for your hvac needs. But best to go to the store on Broad Street so one can look at the catalogues and order appropriate stuff.
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November 2020 by Charles Osofsky
Perfect service. Delivery is never a problem. Annual service is flawless.
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July 2020 by quilski
I was desperately trying to find an A/C capacitor when our system crapped out in 95 degree day and I decided to do a DIY repair. Was referred to Budny by a local HVAC supply shop that only sold wholesale. They couldn't have been more accommodating and knowledgable. He even gave me a pro tip for installing.
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May 2020 by Anthony D
I was in a jam and need an oil quick, Budney Came through! Great pricing nothing but the best service thanks!
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February 2020 by Brian B.
I have worked with Budny Fuel Oil for 32 years... always friendly and engaging, always on time and very fair pricing both for oil and repairs... Ask for Rob... he is the best!
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January 2020 by Jewell A.
The absolute worst customer service I've ever experienced for paying such a high premium. I was treated like I was bothering them for inquiring about service. No company should give its customers this amount of disrespect. This company should really invest in hiring someone else to answer the phone. I rather take my money, my energy, and my time elsewhere. I rather pay someone more just not to have to deal with this company.
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August 2019 by Mike O'Connor
Rob was very friendly and helpful. Got my replacement condenser fan motor within 3hrs. Great service.
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July 2019 by Kirsten B.
I've used Budny for a few years. My AC went down over the Fourth of July weekend. I called for service on Saturday morning and the guy indicated it would be Monday before anyone could come out. When the tech came on Monday, he was complaining from the moment I opened my door. Saying he wouldn't work on the outside unit because it was raining out. Then when I told him the condenser was in the attic, he complained about hating attics. Then when he used my ladder to access the attic he complained about having to walk from joist to joist. All he did was unstick the safety float. It cost me $133 and the tech admitted that I'd have to have someone out again soon to blow out the drains. Now it's one week later and the AC is down again. I will never let Budny Fuel and their grumpy lazy tech back in my home. I am calling a different company.
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April 2019 by Gabriel K
Horrible horrible horrible service, asking $50 for part that you could buy at Home Depot for $4.95... I am a local contractor and I will never stop there again
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March 2019 by erini p
Outstanding customer service, ordered HVAC part I needed, overnighted, and got a call to pick up by 9am next day. Very knowledgeable and helpful guys! Thank you.
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June 2018 by Chuck Gainey
Local family owned business a first class operation with great service.
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June 2017 by Stephanie B.
I used Budny for heat when I lived in Bordentown and was really happy with them. We moved in at the end of October and found that the oil tank was pretty empty, so were worried about having heat. I called a few companies and the first thing they said was that I needed to fill out a credit report. With Budny, they were concerned and asked how much oil we had left. Since then they were professional and nice to work with. I would recommend them.
