Used Cars in Totowa, NJ

“Oto City was outstanding Ameer and Pete help me get into my first car. I'm extremely satisfied and I would highly recommend these guys to everybody. I know thank you.”

“Tomas DeFelice was a pleasure to work with buying our new car. Down to earth straight shooter and not the normal BS. We'll be back to buy our next Nissan from him!”

“Thank you, Edwin for your exceptional assistance in my recent car lease. Your efficiency and professionalism made the process seamless and enjoyable. I'm thrilled with my new car!”

“If you are looking for a car, this is the dealership to go to. I’m very pleased with Mike’s service and care for customer satisfaction. My girlfriend and I drove down to NJ (about an hour from where we live in NY) to look at a car at a neighboring dealership. We were not satisfied with the other dealership, so we began to drive home. She suggested, since we’ve already driven an hour away, that we should give another dealership a chance. Express Auto Mall was right up the street with much better reviews. We parked, and already, the first impression was much more delightful than where we just came from. The cars look great, and I caught my eye on a Volkswagen Jetta. Mike is very polite. He gave us time to look around before approaching. Then, when we expressed our interest, we took the car for a test drive. I’ve never owned a vehicle that was not a 6-cylinder, but for a 2016 Jetta to be in this type of condition, I thought I would be foolish to turn it down. Mike helped me with being approved for a loan, registered the car for me, and gave me temporary plates, until my New York plates were mailed to me. As everyone does when they buy a used car, as soon as I purchased the car, I brought it to one of my good friends that is a mechanic. He worked at Lexus in Middletown, NY for years, before quitting and opening his own shop. And full transparency, in my mind, if you’re going to buy a used car, you should account for a couple hundred dollars, just to fine-tune some things, and that’s what I did. There was no major issues. The car had decent tires, but my mechanic suggested I get new ones, so I did. One of the car’s axels was minorly leaking oil, so we fixed that, which was a couple hundred dollars. One of the daylight lightbulbs was out, so I fixed that. We also performed an oil change, which was weird since Mike told me they just performed one when they received the car to their lot. Everything was good until I put about 200 miles on the car. The oil light popped on, and my mechanic said I need to bring the car to him. The spec of my car is notorious for burning oil (1 quart for roughly 1,000 miles), but to be already 1.5 quarts low after 200 miles was alarming. The oil level was low, and the oil was pitch black. My mechanic ran several tests, which included draining the oil, replacing it, driving 1,000 miles, and coming back to measure how much oil we are burning. It took 450 miles to almost be short 3 quarts (5-quart engine). I called Mike and told him we have a problem. It’s either the engine, or the turbo, causing this issue. My mechanic quoted me replacing the engine entirely, which would’ve been around $3,500 for a used engine. When I told Mike, he offered to either take the car back, or offered to send me a check in the mail to help cover some of the cost. Since I liked the car so much, we chose to take the money, and I would pay the extra $1,000. After my mechanic spoke with 4 different Volkswagen techs, they concluded that the cause of the oil burning problem is the turbo. It was burning oil so fast and turning the oil to a pitch-black color, even with a new filter. The turbo was also causing my car to take several seconds sometimes to start. It was the underlying problem to everything going on, even accelerating from a red light would give me some kickback. My mechanic stated something regarding where the turbo and engine meet (I believe), there was an excess of oil just sitting there. He stated “whoever had this car before you did not do the oil changes like they’re supposed to.” I asked my mechanic how much in price it is going to cost, and he said the same (less parts, more labor compared to more parts, less labor for the engine). We ended up removing the turbo and shipping it off to a company that refreshes them and rebuilds them. It took several weeks but I finally got my car back and figured it was time to leave Mike and Express Auto Mall and 5-star review for ensuring the quality of their cars and to uphold customer satisfaction over anything else. My next car will be from here too!”

“I went to Route 46 to purchase a used vehicle I saw online. I drove about 90 minutes as it seemed like a good deal. When I got there, there was quite a bit of markup on it and I wasn’t happy. The sales people worked with me and gave me a great deal. I left with the vehicle.

The next part I wasn’t so happy with. I don’t know much about cars so didn’t know how to check it well. I took it back home to PA and failed inspection. I called probably 8-10 times and emailed another 3. No one was helping or responding. At this point I figured I was going to have to eat the $1100 necessary fixes. While waiting at the garage while getting it necessary items, I was irate and called the dealership again. This time I told them I just need to talk to the highest up person possible - I again was sent to a voicemail of “Jamie”. I figured like all the other calls, it would go unreturned. Jamie called me back within 5 minutes from her cell phone. I explained the situation and she was very understanding. She asked me to send her the emails I had sent as well as a copy of the garage bill. She said they guarantee their vehicles to pass inspection. After it was finished, she mailed me a check for the full amount of the bill, including the inspection fees, more than I was even expecting.

You can go here and deal with confidence knowing their upper management has your back (even if the direct employees are unreachable after sale). If you have any issues at any of their brands, call and ask for Jamie - she will make it right and in an expedited manner. Every dealership should have a “Jamie” that cares about the customers and gets things done swiftly!

The car is now fantastic and I couldn’t be happier.”