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February 2024 by Dave Bellizzi - 133731 ray3939
Very helpful. Rented a motorcycle trailer.
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January 2024 by Jessica Perry
Extremely disappointed as I was moving from NJ to Florida and not only did I wait over 3 hrs for the installation of my hitch but they forgot to install a piece for the trailer. I had to travel 40 minutes to another location to get a trailer that was the right size and when I got there was told about the missing part. I had to go drive to the auto parts store and buy it myself, taking time and money I wasn't planning on. Yes they refunded me for the part I paid for but were extremely unprofessional, wasted my time and on top of that I had a loose wire flapping from the back of my trunk halfway through out trip. I also noticed half my bumper was dented in and was unable to get any assistance with customer service and they told me there was nothing they could do. Would never recommend this location to anyone.
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December 2023 by Greg Dermksian
Need a 2nd counter person to speed up the checkout process. All my info was entered online prior to my arrival, but yet we had to do it again. A brand new trailer with a lift gate/ramp made my move very easy.
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November 2023 by Hugh Moore
Proactively service oriented staff made for an outstanding experience. Ambrose Brown's professionalism makes a real difference.
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September 2023 by Jordan Concepcion
I rented the truck for 3 hours I drove 19 miles. From Totowa to woodland Park and was charged for 100 miles. My quote was 75 dollars for 15 miles I went over 4 miles. My total should have been 80 dollars instead I was charged 152 dollars. I returned the fuel to the same level I received it as well
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September 2023 by Richard Brillante
Returned the vehicle with more Gas than required - nearly full and was hoping my extra 25 miles could be considered a wash - Free nearly full tank of gas was on me but still pay more. You would have received excellent as your employees were excellent and customer service was impecable
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September 2023 by Leah Barcelos
Natalie, the manager, is knowledgeable and helpful. The trucks are incredibly clean. I've used U-haul for several years and never had a truck that looked detailed on the inside.
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August 2023 by Jaime Vidal
The customer service Ambrose provided me was above and beyond and he made sure I was able to connect the trailer to my truck. I really appreciate his help and outstanding customer service.
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August 2023 by Linda Kasper
Customer service was great I highly recommend the place to store personal belongings
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July 2023 by Dana K
The employee never explained how the fees in this location work, even though I asked her. She handed us the keys, told us to look for the number of the car outside. I’m 8 months pregnant and it took us over 10 minutes to look for the car in the heat , which we didn’t find. I had to go back into the office to ask her to help us find it. Poor customer service. The time which we wasted on looking for the car was never taken into consideration when we went to drop the car off 10 minutes past 4:00 pm. I’m sorry , but I wasn’t too happy with the service at this location and most likely I wouldn’t go back. None of the employees were friendly either.
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July 2023 by Carlos C
Great service! Staff was courteous and professional. Customer service was also very accomodating. Was able to rent a truck fast and at a reasonable price.
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July 2023 by John Laski
Very friendly staff, equipment clean, serviced and ready to go, at a fair price!
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July 2023 by Kang Jeong Mo
I put more gas and used fewer miles, but I took a penalty of $12.89 from my credit card for leaving an empty box flat in the back seat.
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May 2023 by Kyle Demarest
Great location- always stocked and ready to help. Shout out to Ahmad who was very helpful in getting my auto trailer hooked up and ready!
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May 2023 by Oguzhan Kirca
Terrible location. Inventory on website doesn't match with the store. Wasted my time driving all the way there.