Marshalls is a store full of surprises, with new items arriving weekly across fashion, home, beauty, and more. The store is described as big with lots of merchandise and a nice layout, though aisles can feel a little cramped. It is consistently very busy and crowded, with long lines, especially during holidays. However, the store usually has all registers open with many cashiers working. Staff are efficient, so the line moves very quickly. Employees are noted as being extremely helpful, courteous, and friendly, even during mad rushes. Shoppers report finding great prices on name brand items, including great quality pieces. The experience leads customers to state they will certainly be going back, loving shopping there for the surprises and value.