Auto Repair in Totowa, NJ

“Luiz is an excellent person, he welcomed us very well and showed us several car options, he was very attentive, and we bought our car with him, my family and I were very well taken care of, congratulations, great negotiation, I recommend this car dealership, and also, the salesman Luis”

“Bought a car for my teenage daughter from here and the whole thing was smooth and pleasant. The sales team was super helpful, had a ton of clean cars in our price range for her to pick from, and even pulled up reviews on the one we chose. We’re thrilled with the purchase and they called a few days later to check if we were happy. Class act!!!”

“Let me tell y’all, they are my fellas now!!Super cool, straight to the point, and actually cares about his customers. Other dealers couldn’t help me, but they DID. If you wanna ride, go see them!!”

“Balanced my tires for a great, sensible price. Other shops were quoting me $120 for all 4, Totowa Tire did it for just $60. Very honest and respectful - they showed me my driver side rim was slightly bent and moved it to the rear for me. All shaking is virtually gone thanks to their balance and moving the rim. Props to the front desk lady for being super nice, to the guy who fixed my car, and to the cute shop cat.”

“I went to Route 46 to purchase a used vehicle I saw online. I drove about 90 minutes as it seemed like a good deal. When I got there, there was quite a bit of markup on it and I wasn’t happy. The sales people worked with me and gave me a great deal. I left with the vehicle.

The next part I wasn’t so happy with. I don’t know much about cars so didn’t know how to check it well. I took it back home to PA and failed inspection. I called probably 8-10 times and emailed another 3. No one was helping or responding. At this point I figured I was going to have to eat the $1100 necessary fixes. While waiting at the garage while getting it necessary items, I was irate and called the dealership again. This time I told them I just need to talk to the highest up person possible - I again was sent to a voicemail of “Jamie”. I figured like all the other calls, it would go unreturned. Jamie called me back within 5 minutes from her cell phone. I explained the situation and she was very understanding. She asked me to send her the emails I had sent as well as a copy of the garage bill. She said they guarantee their vehicles to pass inspection. After it was finished, she mailed me a check for the full amount of the bill, including the inspection fees, more than I was even expecting.

You can go here and deal with confidence knowing their upper management has your back (even if the direct employees are unreachable after sale). If you have any issues at any of their brands, call and ask for Jamie - she will make it right and in an expedited manner. Every dealership should have a “Jamie” that cares about the customers and gets things done swiftly!

The car is now fantastic and I couldn’t be happier.”

“Terrific personal service, friendly and knowledgable staff. You go to the counter, tell them what you need, or ask them questions. They give you a satisfying answer, pull up inventory and give you product and price options. You're in and out fast and satisfied. Highly Recommended! Cheers!”

“Fantastic service! I came in for a tire that needed to be plugged. The service was quick and efficient. The technicians were professional and I appreciated the well-done service.”

“Another happy customer. If you want an honest good mechanic you just found one. Henry explains everything and did a great job. Repair was done correctly the first time and my car was ready in the time frame that was indicated. Also noticed they keep a clean garage and this is not always the case.”

“Great mechanic! Have had several repairs done by Pete all at a very fair price. My most recent repair was an issue I dealt with previously with another mechanic who couldn't get it right. I thought it was a real serious problem or unfixable and Pete had it taken care of quickly and the cost was next to nothing. Will not go anywhere else from now on!”

“I don't often find the time to leave good reviews. It's unfortunate that most people typically sign on after poor experiences to take it out on a company online. It's essentially the only way to air your grievances & possibly reach someone higher up the chain of command. Well, I'd like to change that with this review because Empire Auto is an excellent resource for Body Parts.I have been dealing with Empire Auto for over 10 years. I remember CAP being the only body parts dealer in the area. They were and remain the most frustrating & poorly run organization in Newark. That's why I am amazed at the great management & team over at Empire. They are night & day when compared to their competitors.Empire always has their inventory in stock. They do not mislead and they do not change stories or make up excuses. If you need a part & phone it in or order online, rest assured it will be there when stated. I have never been disappointed by this company. Their prices are also competitive & there is no other warehouse I would rather deal with.These guys deliver quickly, safely, and most of all professionally.6 Stars.”