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January 2024 by Lew Gio
Salesperson was very helpful and I found just the right gift and the person Loved itI recommend
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December 2023 by Donna Graham
Helpful
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December 2023 by Vanessa Cicenia
I had a great experience at Zales going looking for a gold cross. Employees were excellent at freehold and Tom’s river location . But Once we found one we liked we purchased it online and shipped it to our house since they had sold there last one in store. Once received the necklace it was all tangled and knotted. You would think after spending $400+ they would do a little bit more packaging than a little goodie bag. I am not sure to be really disappointed in the quality of the chain or the fact I can’t wear a knotted MESS for the money I had spent. A great Christmas present for sure! A puzzle to figure out if you can. I am either going to have to return or buy a new chain and cut this one off. Very upset.
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October 2023 by Chelsea
I have had nothing but disappointed with the custom engagement ring my fiancé purchased in July 2023. From day one, this ring has been a source of frustration and disappointment. The main issue is that the stone keeps coming loose, and I've had to send it for repairs twice already.What makes matters worse is that I was never offered an additional protection plan when we originally purchased the ring. We were assured that everything we needed would be included with the purchase. However, it seems that the quality and craftsmanship of this ring fall far short of what we were promised.Not only has this been a huge inconvenience, but it has also taken away from the joy and excitement of our engagement. The constant worry about the ring falling apart has overshadowed what should be a happy time in our lives.We expected much better quality and service when investing in such an important and sentimental piece of jewelry. Unfortunately, my experience with this custom engagement ring has been nothing short of a disappointment, and I would not recommend this location to anyone.
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October 2023 by Kevin Fitzharris
The manager Robert is ACES! He’s always very professional and ready at the helm to be there for his customers. Basically, the only reason that I always go back to his store to make a purchase.
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June 2023 by Kandi M.
Worse company to buy an item they have horrible return policy n customer service,I was passed the return date by 1 day and they wouldn't give me my money back,I will never buy anything from Zales again
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May 2023 by Danielle Fallon-O'Leary
Great experience. Gail got my engagement ring and wedding band nice and clean, set me up for a reminder to get it cleaned again, and looked up a warranty I’d lost the receipt for!
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May 2023 by NEMESIO BAGSIC
Excellent! Good service. Nice and helpful customer service. Thank you especially to Precious and the Manager of the store.
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May 2023 by Robert Kenney
Precious was an amazing sales representative! Ask for precious when you get to Zales in the ocean county mall
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May 2023 by alyssa dering
Amazing experience! Gail was extremely helpful!
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May 2023 by Jason Gomen
Precious was amazing!! Best service and so kind
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April 2023 by jesse hagaman
Gail and Mercedes were great. Needed our items right away and they were able to help. Great service!
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April 2023 by Kristen Jacobi
Gail & Dom were very helpful & informative. They offered lots of help as well as different options for my family.
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April 2023 by Jennifer Artigiani
Robert is courteous professional and Knowledgeable. He provides high quality customer service. He has helped us with multiple purchases. He’s the best! We will continue to shop here because of him.
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March 2023 by jaimie smith
Came in to look for a wedding band and could not be more impressed with Dom and Selah!! The knowledge and customer service they provided was outstanding! We will definitely be back!! Thank you so much for everything you did to make this experience so great!!
