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October 2023 by P G
They used to be good but the new staff that they currently have is very incompetent, don't answer phone calls, don't reply to emails and so on
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May 2023 by Sparkle Geauxgurl
I got a text from this lender, not sure how they found Me through my business number ? But I'm retired on a fixed income and agter reading the reviews... I think I will continue tge struggle... ?
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December 2022 by dario ng
Do not work with this company, they are the worse mortgage company, once you start with them they will give you nightmares every year, they closed borrowers accounts every year affecting people credit scores and switching to service company every single year, i have been with them for 6 years and my experience with them is nothing but nightmare, they recently closed again my account without any consent to customers causing my credit score to drop again.
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October 2022 by Jessica Mizzell
Beware....They started out well but when faced with an issue nobody can give you real information and basically leave you confused and in limbo.My SO got approved back on aug23 for the SC homeowner assistance fund. They will pay up our past due mortgage. Well they state they only are waiting for 1 document to be sent called a V File from Oceanside mortgage company. They have been waiting since Sept 7 so that they can send payment. Oceanside said there is a department responsible for handling the funds coming from assistance programs and there is no way to contact them. They deal only in email between Oceanside and the homeowner assistance programs. I went ahead and requested the partial claim in Sept for the amount we owe under forbearance bc we needed time to catch up because he had COVID (he may have it again right now as well). The mortgage lender contracted a settlement firm and they sent a notary to my home to have the documents signed. Well unbeknownst to me the mortgage servicer was calling to inform me that the didn't get the documents back from the firm that THEY sent. So I contacted the firm and the woman over the phone said she would contact the mortgage servicer directly and contact me back. I haven't gotten a call back yet. So my mortgage servicer called my partial claim and took the offer away. Well I was told they sent new documents and we are waiting but what is the point in doing all of this when all Oceanside needs to do is send the V file to the assistance program so they can make the payment?. I don't understand why they can't even give me contact info for someone who handles the paperwork between the homeowner assistance fund and my mortgage company. It's ridiculous to go through all this and they already know the SC Homeowner rescue program is supposed to be bringing the account current.
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July 2022 by Veronica Kinsel
Servicing was fine until my home burned down and I got stuck with the loss draft department aka property claims. If it wasn't enough my home burned down, I have been attempting to use the funds from my insurance to pay off my existing loan with Oceanside so I may purchase a new home. THEY REFUSE TO PAY OFF MY MORTGAGE WITH THE FUNDS! Every time I call I am met with poor customer service, ignorance, and nothing gets accomplished. At this point, I call in multiple times a day and speak to any and all persons I can in hopes that maybe one day I will reach someone who can help.I sent the funds to pay off my mortgage June 1st, they received June 2nd. It is now July 1st, I am told I have a new payment coming due even though they have money to cover ALL of my mortgage in escrow. I have sent in an email to their complaint department without any acknowledgement.I sent in a demand letter June 24th which they have yet to acknowledge outside of reviewing and validating it in their system. OCEANSIDE HAS BEEN AWFUL AND I FEEL VICTIMIZED BY THEIR POOR PRACTICE.I am at the point of possibly setting up a meeting with an attorney to seek legal remedies due to their intentional negligence! I was supposed to close on a house June 30th. That did not happen. I can go on and on because of how frustrated I have become. This company doesn't care and I am pretty sure their holding of my funds while accruing interest on my loan is illegal for this length of time.Be cautious!!!!!!!!!!!!!!!!!!!!!!To the reply sent by Oceanside, July 4th holiday weekend is not an excuse. You have had my money and letter of intent since June 2nd. This is now a month later with NO RESOLUTION.
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May 2022 by Jessica Lamme
****dealing with an insurance claim****I had not had any problems with Oceanside until I had some mold/water damage in my home. Working with the loss draft department has been one of the worst experiences of my life. I have spent HOURSSS on the phone with them and gotten nowhere. Every. Single. Time I have called, the each person tells me the complete opposite of what the previous person told me. I've talked to supervisors, and the two I've talked to told me completely different information just a couple of days apart. The contractor who is trying to get paid to fix my house talked to two different people within 30 minutes of each other and was told opposite information. Because of that, the contractor wants it in writing that he will be paid for this job, and they cannot do that because their forms are already written out? And they do not communicate via email. So they can't tell me or the contractor in written form that they will be paid.It has been the most difficult company to work with in my life. The second I get a chance to refinance, I absolutely will and will make sure everybody I know knows not to use them in the future. The contractor has already asked the name of the company to make sure he doesn't use them.
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May 2022 by Chloe May
This company is fantastic! They were so helpful and informative in the purchase of my first home. Affordable, reasonable, caring employees. Thank you so much Laurie and Oceanside.
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March 2022 by Alex Kapraun
Do not use Oceanside for your mortgage provider! They're the worst to deal with customer service wise. None of their loss mitigate or escalation team communicate properly with each other or with customers.They make you jump through every single hoop to get you caught back up. Example, I was behind one month with the intention of making three total payments between the months of February and March of 2022, they will not accept a payment lower than total amount due, which is a vicious cycle of being constantly behind until you hypothetically lose your house.Save yourself some headache and anxiety when it comes to one of the most important bills you have, and use a more reputable mortgage provider
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October 2021 by Jessica
We have been dealing with Ryan Dunn from Oceanside Mortgage for a few years now and he has been wonderful. I would definitely recommend them.
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September 2021 by Kevin Huffman
Tim with Oceanside did a great job throughout the entire process. They even dropped their rate to match other company that I checked with to make sure the got my business. I highly recommend Oceanside
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September 2021 by Kim Cohn
I was pleasantly surprised at how helpful the employees were at Oceanside Mortgage Co. Amanda was great and answered all my stupid questions. Looking forward to working with this new mortgage in the future. Oceanside helped me better my life with the cheaper interest and shorter term. Thank you Amanda. Kim
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August 2021 by Jennifer Dales
DO NOT USE THEM!!!!! I have had nothing but problems since I got my loan with them back in July 2021. They lost my 1st payment and it took them 3 months before they found it, I literally have been calling them every 2 weeks fighting them to correct my account and can not get anywhere with them, I have over a dozen emails, over a dozen calls into them, over a dozens manager requests- with not one call back!! I was just on the phone today fighting again because they misapplied yet again one of my payments to principle only, putting me a payment behind!! I have been trying to get set up on auto pay for months but I have to keep pushing it back because of their cruddy accounting team can't keep things straight. As soon as I can refi- IM OUT!!!!!
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August 2021 by Brandi Therrien
Oceanside Mortgage Company made the refinancing process of our home a breeze. Mr. Lucante was our loan officer and he did a wonderful job. We will definitely recommend Oceanside Mortgage Company.
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August 2021 by Linda Zelesnick
my house burned down and I sent the mortgage people the payoff plus the extra money to make payof and then to return the rest to me so I cam buy a house to stay in. right now I'm renting. sent the information they requested and I mailed the check in June to pay off ny house. and they were to return the remiainder to me to use on purchasing a new home. You have ruined my account by advising It is past due of which am not since you have put my check in escrow. I have had to call them for the last 2 weeks everyday - they told me it would be done on Thurssay which was yesterday - If you have a choice do not do business with them my mortgage was brought by Oceanside . They are no help and i keep being given the run aroud. bad mortgafge company plus employees do not know what is going and can't read a file.
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August 2021 by Joe Kelly
I would recommend Oceanside Mortgage to anyone looking to Refinance. Ryan Dunn was so helpful and made the process super easy. Any questions I had were answered immediately. He took time to explain all of my options and I saved a lot of money.
