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June 2024 by Rosie
First of all, the reason for the three star rating is because of the manager on duty just to start off with that! If you should get a cashier named Tinasha she is the kindest most helpful cashier that should be a manager of that store just to let you know! My card was acting up. My extra bucks was coming off. My coupons weren’t coming off.
We were paging the manager for 45 minutes and she would not answer the page. My transaction had to be voided. because there was a back up the aisle because the self checkouts weren’t working either they were giving the same problems. The customers were yelling at her and abusing her way further than I would’ve taken that abuse and she kept her cool, kudos to her, because I could not have kept my cool. I was the person telling them to stop because I was getting angry enough for her. It was not her fault that the manager was not doing her job!!! Now, when the manager finally answered her page she actually had the GALL to refuse to come up and fix my problem?!?!? What in the heck I did not think that was even an option considering I AM SITTING HERE 45 MINUTES AND NOW I AM REFUSING TO WALK AWAY BECAUSE YOU, MEANING THE MANAGER ON DUTY ARE REFUSING TO DO YOUR JOB??? OH HECK NO!!!! YOU ARE MAKING ME MISS MY GRANDDAUGHTER’S GRADUATION PARTY, YES YOU ARE HELPING ME! I don’t freaking think I’m the customer spending my money here!!! to be completely honest. The only reason I stood stayed was because of the cashier Tanasha, because she had to take the abuse from the other customers. I didn’t know if she was gonna get blamed for a huge voided transaction, and she was the kindest most considerate cashier I have seen in the longest time. She kept me cool I was getting angrier than she was. Now, for CVS, the manager that was on duty on June 15, 2024 between the hours of 5 o’clock and 7 o’clock in the evening should be fired. Give Natasha her job, her pay, and her status because she deserves it! She was doing the manager’s job anyway and then some. I don’t know how you as a manager can sit there and not, come fix a problem that it is your job to do and then you had your cashier doing it. Why not just pay the cashier the managers pay rate and status if she’s gonna be doing it anyway??? Especially when you have incompetent, inconsiderate managers there who won’t do their job because they’re too lazy to get up off their butts? So in the long run, I did get my coupons I cut my order in like 3/4 from what it was worth only to takeoff my extra bucks so I ended up paying almost nothing for my order but in the long run it was because of the cashier Natasha and nothing else!!! You lost a $$200 order because of your manager!!! It still wasn’t worth missing that long period of time for my granddaughter’s party for, which turned out to be an hour and a half, at that point. This purchase became about principle and that’s why I dropped my purchase amount to the point that it was free because your manager made me stand around. My time is worth something to me and I’m pretty sure it was worth something to my granddaughter, especially when I walked back into the party and she said grandma, I thought you left me!!! So CVS, you need to not take advantage of your customers and rearrange your damn managerial stuff! I will be speaking to corporate about this. When I do my reviews, I only normally do my reviews when neither there’s a big problem or there’s a big excellent review waiting. In this case there was two in one one on the bad spectrum which overtook the one on the good spectrum and I can’t calm down enough to not post how angry I am about this situation! So if you go to CVS on Lakewood Road in Tom’s River and there is a manager and I think her name was Jude JUDE walk the hell back out of the store because if you need her, she’s gonna refuse to come to the front to help!
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May 2024 by Ariella Pearl
I was wary based on previous reviews to switch from Rite Aid (because they closed) to here but the person who answered the phone fairly quickly was pleasant and set me up, confirmed everything and helped give me confidence to try them out. So far so good!
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April 2024 by dominick strada
I go into the store every morning excellent customer service. The staff is very friendly very kind and very helpful. I will continue to do business with this CVS as long as I possibly can in that store goes above and beyond.
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February 2024 by Gregory Dagostino
By far the cvs on Lakewood rd. Toms River Is the worst pharmacy I have ever been too. They should close this store down make it a dinner or something .
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January 2024 by M. Cascone
Store was stocked with all the items I needed.
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January 2024 by Lisa Flood
My scripts are never ready no matter how long I wait. I literally think they wait until I show up to fill them. Get there when everyone takes a lunch at once and you’ll wait another 30 minutes at least.
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January 2024 by Jamie Heckler
The drive thru pharmacy was closed, although there were 3 pharmacists staffed inside. The inside pharmacist was unable to fill the order and unhelpful in seeing if the prescription could be filled at an alternate CVS location. I was on hold for over 10 minutes with no answer while attempting to call other store locations. CVS pharmacies don’t pick up their phones anymore, unless you’re a doctor. The Walgreens’ drive thru was open, friendly, and able to fill the script.
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January 2024 by John Duffy
Prescriptions are never ready in an acceptable amount of time. Doctor wires it in and not ready 5 hours later. Then I'm told it will be about 45 min to fill it because there are several in front of mine. This store uses the excuse of being short staffed way too often
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December 2023 by Alley Pantaleo
Worst pharmacy ever !! If i could give this location 0 stars i would . Pharmacy picks up then hangs up we called Quite a few times my niece has RSV and needed her medication and the pharmacist had the nerve to tell me they are shortstaffed that's not an excuse as to why you pick up your phone and hang it up every time they answer it I do not recommend this place to anyone And the staff Was not helpful
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November 2023 by Rachel W.
Literally the worst CVS pharmacy. If you can go to one farther away you should because this pharmacy does not care if you live or die. They don't answer the phone ever under any circumstances, they will take multiple days to fill a prescription unless you show up and ask them for it in person (as if the doctor calling in a script wasn't enough of a sign that they have a prescription to fill that day??) and then you still have to wait til they figure it out once you go ask. There's always a long line and always an issue or some sort of hold up to get simple antibiotics or basic scripts. Never once in the 10+ times I've been here did I just conveniently receive my prescription in a reasonable time frame, it's always something on the pharmacy's end (not insurance, not the doctor, just them dropping the ball). Finally gave up and decided to switch to the one in my local target.
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November 2023 by Susan Stypa
Hands down the worst pharmacy I have ever dealth with. My dad's medication is here. It is expensive! They text me it is due to be picked up. I go online, prepay the medication, and check out. Oops! Just kidding! It cannot be renewed until the end of the month. I'm not gifting them $100 until the end of the month! I call the store. The woman who answered literally said 'um, like, we can't do refunds. You have to call 1-800-shopcvs.' You can't DO refunds!!?!? It's a STORE!!! So I call the 800#. 'We are not permitted to issue refunds. But it is still showing as pending pickup here. If you wait 48 hours, the order will be canceled and your $ will be refunded. What a SCAM! If it isn't refunded in 48 hours I will dispute the charge as fraud. The prescription will be transferred to Walgreens. Hard to believe this store stays in business.
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October 2023 by Chesky Sklar
If u want to wait a decade, than come here.
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September 2023 by Adam Aviles
You know it's CVS
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September 2023 by Matthew Martone
WORST. GOOD LUCK SPEAKING TO ANYONE.
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September 2023 by Kenneth Tuite
Very professional and always willing to help
