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March 2024 by Danielle Gusk
DO NOT SHOP HERE. Bought a bed frame and mattress from this location. Was shipped the wrong bunkie board size which is no big deal assuming the problem would be handled and they would exchange the one I received for the correct size. Customer service told me it would be $150 to exchange for the correct size. After 3 phone calls between both the store and customer service, still no resolution. Will never be shopping with Ashley again.
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February 2024 by Stephanie DePaulo
They were nice but we had alot of problems with Ashley furniture stores that we decided to spend our money elsewhere.
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February 2024 by Kevin McCarthy
Average stars for average products. Some good some bad, prices reflect that. Customer service is actually very good through ashley. The main downside is being sold like a car dealership. They also try to sell you on warranties just like a car dealership that are very hard to actually use and so much fine print that they can get out of helping you in most scenarios.
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February 2024 by Jersey Guy
In my opinion do not shop at this Ashley Store located on Bay Ave, in Toms River N.J. The original Ashley Stores a year ago sold off some of their locations and the stores that were purchased kept the Ashley name. They are Ashley Stores in name only. I spoke to the original Ashley Stores Corporation office, and I was told they have no control over stores they sold off. Furthermore, I called the corporate office of the new owners, and I was told the day they took over (one year ago) all records prior to their take over were deleted. Keep in mind when you enter the Ashley store in Toms River, they are not part of the original chain just using their name. In my opinion DO NOT SHOP THERE because once the sale is completed, they change the motto to PROFIT BEFORE CUSTOMERS!
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February 2024 by Arlene Brady
Rose in Toms River was amazing. This was our second time here and she never disappoints. She gives us the perfect advice, and our home is gorgeous.
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February 2024 by Angelie Martinez
Karin helped me find my bedroom furniture and was all around a super sweet person. I’m very happy with my purchase today. Thank you Karin!
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February 2024 by james daley
Lenny was fantastic, we walked this gentleman back and forth across the store and he was patient with us until we made up our mind.
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February 2024 by Tessa Rush
Lenny was absolutely fantastic helping us find out new table. He was transparent and made the process smooth, even with all our questions!
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February 2024 by Dan Pogo
Jeffrey was great!
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February 2024 by Kelly Magliaro
Len was the best and went out of his way for us!
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February 2024 by jaise nigro
Rosie was so helpful and made sure we loved everything we got!! If you're coming here absolutely work with her she's the best!
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February 2024 by Diana Bilotti
Great couch purchase with Rosie! She was wonderful!
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February 2024 by Lauren Lungren
My husband and i came in today to find new living roomFurniture and our experience was excellent. Rosie is absolutely the best ! Rosie helped us from furniture to decorative pillows and rugs .. loved her ! A must !
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February 2024 by Fran McClain
Rosie was very knowledgeable and personable in my purchase.
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February 2024 by Kim
Would give no stars if i could.. had to give 1 to post.Purchased a makeup vanity in June 2023. In Oct 23 the finish began peeling. Contacted store who pushed me to guest services. Guest services said there was nothing they could do and the issue was not covered under the limited warranty. Contacted the better business bureau, no response. Reached out to managers of the store, as between myself and my parents we have furnished both our homes from this store. They “attempted” to help, but nothing ever came of contacting them. Now i am left with a peeling makeup vanity.I am so disappointed. I purchased several other pieces with the vanity. No issues.The store refused to refund OR replace the item. Shame this franchise does not stand behind their merchandise or help theit repeat customers.
