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June 2024 by Kim Williams
The true measure of a business is how they handle a bad situation. I had tires installed and was informed I needed brakes as well. I authorized the work and waited longer for the additional work which was expected. HOWEVER when I was driving the car home the right front tire was only at 21 psi (34 is correct) and I couldn't call anyone as all my bloothtooth data was disconnected. I pulled over, called and returned to the facilty to white knuckled to find a mechanic waiting for me, no customer service people on sight. After a few minutes I saw the mechanic and the cashier speaking and the cashier came to me with my key. He said "your tire pressure was reset, you should be fine now" , handed me the key and walked away. Zero explanation, zero apologies, zero interaction from the sales/customer service side and 3 days later zero follow up. Poorly done. Please consider the facts here before choosing this facility.
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June 2024 by Donna Mulhearn
Tyler was very understanding and compassionate. Very friendly atmosphere and nice waiting room were I was able to wait and not have to be driven back and forth. They also have great new plans for the unexpected cost of repairs.
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June 2024 by Joseph Forgione
Many years a customer of AAA but very disappointed that on June 11 I needed to have my battery replaced at my home. I couldn't believe they said they had NO batteries. As I was expressing my disappointment with the woman employee on the phone she HUNG UP ON ME. I have reported this incident to AAA Headquarters on her rude service.
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June 2024 by John Joyce
Prices were very reasonable. The facility was clean and well lit. The employees were friendly. They have free coffee and bottled water for members waiting for car repairs. It is located on a major East/West Road. This location is open Monday - Saturday. They have a large parking lot with a decent amount of Handicapped Parking spaces
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May 2024 by Jonas Ofori
I called in and expressed that I was not able to locate the wheel lock in my car and if I could get assistance in getting my current wheels removed and brakes replaced. I was told to bring the car in “today” so that they can take a look, and if they can do it, both services can be provided.
I explained the condition of the car and that I wanted to be sure as it's not safest to drive down the road but I got the vehicle to them.
I waited 2 hours and called in, I spoke with Tyler. He was very rude for no reason, I was told to bring my car in, and he said “We didn't tell you or make you do anything”… I don't have time for this attitude, if you don't have time for the car just say so, and keep your negative attitude to yourself. Am a paying customer, and I didn't ask you to do anything for free, so if I'm showing respect why be so negative?
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May 2024 by Minerva Eraclio
They give nice service
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May 2024 by ROSEANN MEZZACAPPA
I had my truck towed there because I wanted to have battery service and they did not have battery service in Ocean County. The battery that was in my truck was put in my truck by the battery service by AAA in August. So when my truck was towed in to the car center they said I needed a new battery and they said I also needed an alternator. They said they would not warranty the battery because the alternator had killed the battery. The next thing he told me was if I let them put the alternator in then they would warranty the battery I said do I have a choice? He said no not really so I let them do the battery and they did the alternator. I got the truck home and the next day it wouldn't start! Yes, it is an older vehicle but they should still know what they're doing! When I called to tell them what had happened they said they were sorry And I should bring it back. They were the ones that said the truck needed an alternator and a battery. So now I should bring it back? Nightmare!
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May 2024 by MARK HARVEY
The gentleman Chris behind the counter was polite, courteous and very professional. The tech, Tyler who originally took my call and set up my car repair appointment was very professional and courteous as well. AAA Car Care did an excellent job replacing my brakes and sway bar links. Thanks guys. You definitely have all of my future work.
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May 2024 by wildcat wildcat
Terrible customer service
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April 2024 by Nadine Burgess
Hours say open until 5 on Saturdays. However, Travel closes at 3. That should be reflected on hours posted.
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April 2024 by Maryrose Antonell
Worst experience ever. They couldn't fix my husbands car .
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March 2024 by kim zalewski
I recently had an outstanding experience at AAA Car Care in Toms River, and I can confidently say they are the most reliable car care center around. One thing that truly sets AAA Car Care apart is Jill’s exceptional customer service. Not only did she provide expert advice on my vehicle’s needs, but she also took the time to follow up with me after the service to ensure everything was running smoothly. Her attention to detail and genuine concern for my satisfaction truly impressed me.
Jill is incredibly proactive in finding the best deals and promotions for her customers. She always has a smile on her face and makes every interaction a pleasant experience. Thanks to her dedication and expertise, I feel confident recommending AAA Car Care to anyone in need of reliable car service. If you’re looking for top-notch car care and exceptional customer service, look no further than AAA Car Care in Toms River, and be sure to ask for the amazing manager, Jill.
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February 2024 by Mariana Rivera
Pleasant staff, good service
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February 2024 by Anthony Ganci
Very friendly and helpful people
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February 2024 by Annette Lippman
I've had AAA coverage for many years. I needed some paperwork done for upcoming travel. Everyone there was helpful and nice. 3 different people asked me if I needed help! I left with maps and lots of information.