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December 2023 by Yan Guo
How difficult is it for ordinary consumers to safeguard their rights? Eddie Bauer company arbitrarily tramples on consumer's rights and interests. Their customer service line goes unanswered, and the initial email responses were perfunctory and official. They handle problems carelessly without actually resolving them. After receiving photo evidence from the customer confirming that the clothes were lost in transit, they did not send a replacement as requested, causing great inconvenience to the customer who couldn't receive the clothes within the expected timeframe. Eventually, they agreed to issue a refund. However, even after sending three emails, they only agreed to refund $149.6, which was the price of one item, but in reality, they only refunded $64.9 (the customer purchased two items together). Not only was the refund for the lost item of $149.6 not issued, but they also deducted $149.6 from the customer's account without consent and took the money twice. The first item was received about a week after making the payment, priced at $64.9. The second item was paid for at the same time as the first, but according to the official website, it would be shipped and the customer should receive a notification via SMS and email, which never came. After checking with FedEx, it was discovered that the package was lost. FedEx advised the customer to contact the merchant, thus leading to the previous communication with Eddie Bauer. When you choose to ship goods, you should ensure the rights of consumers. Customers paying in advance is a sign of trust in your company. Playing with consumer rights puts the brand's trust at risk. Neglecting customer service signals the downfall of a company. Either you address the customer service issue or start a deep investigation into the operational team's service methods, which may be the underlying cause leading the company towards bankruptcy.
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October 2023 by John F
I really used to like this place and bought a lot of clothing there in the past, but it seems over the past few years their prices have risen dramatically. Now I go in just to browse their clearance items.
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September 2023 by J F
I used to love this store, but customer service has tanked. I came in to exchange a ripstop bag I purchased recently (unused ant tag still attached) for a different pattern but the manager smugly refused to even look at the item because I stated up front I don’t have a receipt. Eddie Bauer used to be so good with customer service but that is not true any longer. It’s time to find my favorite outdoor store!
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August 2023 by Bill Love
Great store
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March 2023 by William Githens
Nice customer service!
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December 2022 by Schejah Sindatok
I got a jacket for winter.. the guy just stuff it in a small bag?
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August 2022 by brooke ferraro
Great place but seeing people return definitely used way old cloths is a turn off good for the team to refuse such things ..
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August 2022 by Sophia B
Best in class customer service!
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August 2022 by Jenny Menendez
Excellent
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August 2022 by Dejan Andrejic
Great prices!@@
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July 2022 by Ayman Boshra
Very good product, but expensive.
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June 2022 by Michael Austin
Nice t-shirt sale.
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January 2022 by Harry Shasho
I returned an item I bought in December. I’m still waiting for my refund. Called three times. Still no refund. I’m waiting for my refund. I shouldn’t have to call at all
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January 2022 by Nicki N
Great store! Lots of choices and very polite personnel.
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January 2022 by Barbara Tanis
Had great selection for my husband
