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April 2023 by Geoff Bruce
Constantly have power outages. Always changing etas . Frustrating..
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January 2023 by Kevin Lennon
Your truck with plate beginning in XEE couldn't drive his way out of a paperbag. He has no idea how to use a signal, drives 10 below the posted speed, and sits on turns holding up traffic
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October 2022 by Michael DeVincenzo
The best electric utility I have ever used. ETS Furnaces are a game changer.
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October 2021 by chibisamalove2
They constantly have outages anymore. And it seems to take forever to get the power back on for what should be minor outages. They used to be a good company, but they’re falling far short now.
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October 2021 by Michael Vex
Every thunderstorm and windy day guaranteed to lose power has gotten a little better in the past 2 years!
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October 2020 by Olivia Clouse
Update your lousy equipment!!!!
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October 2020 by michael Smidt
Best utility in the area
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October 2020 by Ryan
Power goes out and they keep changing the estimated time to fix and even changing the time when the outage began. If you are relying on electricity just to survive, a multi day outage with no clue as to when it will actually be restored is completely unacceptable. I had more consistent power during my stint in the third world.
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October 2020 by Lesley Fischer
New review. WORSE COMPANY EVER. My mom passed away recently & her bank (chase) took it upon themselves to freeze her acct even tho she had checks out so the checks got returned. After explaining this to Nancy AND after paying $525 or $740 She still insisted I pay it in full or she'll shut us off. Greedy greedy greedy. Unbelievable.They really need to upgrade their grid. I've lived here over 50 years and now all of a sudden the transformer keeps blowing even in a little rain storm. 3rd time in less than a month. No estimate either. I pay thru the nose and your service SUCKS.
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October 2020 by Gerard Freisinger
Been a customer for 25 years. Only 18 of us in NYS. 2.7 utility line they trail in Wawayanda Forest . Lots of outages but cheaper than Orange and Rockland .Need generator for this area.Goes without saying.Outage map is helpful even though restoration times are bogus.Would be helpful to have 24/7 human at switchboard to answer updates from the field and pass on to client calls.Investigating community solar would be great. Or publishing info on why not.25 years ago had choice of Sussex or O and R at my property on Iron Mountain . Coming from down the hill or up the hill .Chose SR because price less per kw hr and CEO was not being indicted as was the case w O and R.
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October 2020 by Kathy NJ
Always helpful and available. Very consumer responsive. Living in a rural area with lots of trees, it's not easy to keep the power on in the winter due to ice and heavy snow, but the crews work quickly and I am very grateful.
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October 2020 by Kamikaze LW
Power outage and nothing but false times for power restoration. Also random 15minutes of up time iin middle of day. If you got power restored why is it still out now. Horrible service.
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October 2020 by Jeff A
Power goes out, and they give you a estimated time to fix it, then they just keep changing the time when they miss the mark while my family freezes to death with no heat. Shame on you.
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October 2020 by M faist
Awful company that is not friendly nor are the technicians thorough and mis write information. Should have listened to what everyone said about them
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October 2020 by Monica Gray
great at constant updates in outage situation. Appreciate all the work that was done and still being done during this outage.
