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January 2024 by mike fantauzzi
Bought a brand new ram in November, since then the truck has been back for the same issue 4 times and still has not been fixed. Been waiting 5 weeks for them to let me know when i can drop the truck off to try and get it fixed again. The one manager in the show room wanted nothing to do with helping me out. I spent alot of money on this truck and im very unhappy with the serviceUPDATE 1/29/24 - I have still not gotten any calls or updates and i called the service manager and left a voice mail over a week ago and i have not gotten a call back. Horrible customer service
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January 2024 by Erica Wash
I worked with Nick who was great and knowledgeable. I never did a trade until now. The process was seamless and quick. I drive off with the car in les then 2 hours.Thanks Nick and team for a great experience.
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January 2024 by Scott Vollmer
Edgar was an excellent salesman. He saw my wife and I (both first time buyers) and was extremely helpful and honest. He guided us to very good and reliable vehicles and was very informative about all of our questions or concerns. All of the staff were very helpful too and worked with us through the entire process and answered all of our questions. They helped us to find the most optimal vehicles that were within our budget and we are now very happy with our vehicles. It can be overwhelming being a first time buyer, but this dealership made it quick and easy and were very honest and kind. They gave us a bunch of food and drinks. Really appreciate the service and kindness of everyone.
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January 2024 by Eddie Wolf
Kire was absolutely amazing. Got us the deal we were looking for exactly and on a higher model vehicle than what was previously quoted on. Couldn’t be happier with the service! High recommend!
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January 2024 by Jennifer Stevens
Anthony was very easy to work with. The dealership let me make sure my new truck would fit in my garage. I found a scratch in the windshield and they immediately fixed it. Thanks for a great truck buying experience.
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January 2024 by Daniel Alvarez
Dealt with Gary for a new Jeep Grand Cherokee. Our interaction with him and the entire staff was fantastic. He was helpful and willing to work with us on pricing. I would recommend this dealership to anyone looking to purchase a vehicle.
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December 2023 by Kenneth Suarez
Best friend bought a truck here and I wish I bought mine? here.. This place knows how to treat a customer. They are friendly, attentive and honest...I know you are thinking... ohh really a honest car dealer..but yes they are. From the salesman to service is a pleasant experience.. go see for your self...ask for Jim the car sales man..tell them Jamie from Butler sent you and you will be in good hands. Ohh and Pam from service is A1 too.. Go see for yourself...
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November 2023 by Nancy Murphy
Anthony in sales was kind and very easy to speak too, I had great experience. Shout out to Rob in finance , thank you! And of course Bill Snouffer, Simply the best !
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October 2023 by Mark Ciasullo
Outstanding experience at Franklin Sussex! Buying there was a pleasure! My salesman Anthony was outstanding and very knowledgeable. I can’t say enough about the experience! Best CJDR dealer in the North East! Highly recommend!
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October 2023 by Alex Alahverdian
Great quality of service and honest. There are 2 dealers closer to me, I travel here because I do not need to worry about getting my car repaired properly and fairly...compared especially to one dealer next to me! Going here for 6 years now...
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October 2023 by William A.
I normally Always leave a review after having any good or bad experience with a business. Most of my reviews are positive, but also truthful, this one isn't so positive but it's truthful. This is the first time I'm writing a review without going to the business. I work 2 jobs with 1 of them being very late into the night. I had just worked 17 hrs and was hoping to get 6 1/2 hrs sleep prior to doing it all over again. However, about 4 hrs into my sleep I get a call from Ryan at Franklin Sussex Auto Mall asking if he can help me!!!! I have never dealt with this place at all. If they are calling people that have no interest in them, I can just imagine what this business is like if you were to walk thru the front door. So beware!! With so many great dealerships out there, start with any of them before ever going here!! They had no reason to wake me up!! Both my jobs involve driving and I can Not drive tired!! Watch out for this business and if you need to look up their number to block them, you should do so as they will reach out to you for no reason!!!
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September 2023 by Daniel Tisi
Pam A. In service Is the best. Takes care of you and makes sure the experience is A++++. She always on top of things and kept reaching out to make sure I was ok with everything. Great experience
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September 2023 by Maria M.
Convenient location. Good service . Easy to contact with questions or concerns. Steve M.
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September 2023 by Ian McCarthy
The actual service I received, a tire replacement, was wonderful. Work was done in a timely manner, and the cost was as quoted without trying to upsell anything to me. However, the constant texts, calls and emails begging me to leave a review are not appreciated, and is bordering on harassment
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September 2023 by Kelly Loveman
Had a great experience here with service for my Compass. Pam was a pleasure and was helpful, knowledgeable, and friendly. I'd gladly return and would definitely recommend them.
