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April 2024 by Ray Uhlendorf
I explained the issues I was having with my phone and explained it was an on going issue nd ive talked to verizon about it. I then asked what can you do for me? She said well its older then two years and I can't help you. Put my phone on the table and walked away. This Woman was completely rude and discarded my complaint. Told me I should call Samsung. I bought the phone from this store and the service was great two years ago. I asked her for her name and she would not give it to me. I took her picture as proof of who I spoke to when I speak to the owner. I then left and she continued. She then leaned over the railing and said "Your not gonna tell me what I can do for you"
In reply to your ridiculous response.
I notice you mentioned nothing about your rude employee and discarded her actions. I see where she got her training from. Discarding customers seems to be a trend with you and your store.
The phone is less then 2 years old from your store. Why would I get another or even upgrade when your staff has zero knowledge of the phone itself.
You and your employee would have me buy a new phone for a quick fix? So you rip your customers off because your team is inexperienced and has no training on the product you sell? I'm sure you and your team pull the same scam before on others.
After speaking with a Verizon representative they said your employee should be retrained or let go for her actions. The owner should put corrective actions in place so it doesnt happen again. She should have a name tag on as well According to policy. If she took more then 30 secs of looking at my phone she would have realized the SIM card was bad. A simple and obvious fix your employee couldn't figure out. Maybe it was because she didnt care enough and wanted to rip me off. That sounds more in line with what I exerperianced. Absolutely embarrassing your employee couldnt' bothered to even try.
A free fix and you tried to charge me for a new phone. What a joke
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January 2024 by jean knoepfel
Dom went out of his way to add another number to my account from another carrier. It was difficult for him to get their cooperation to release the phone number which was used for years. Thankfully after many hours he was successful and I was relieved we could keep the number. It saved us from having to inform all our many friends that our number has changed. I recommend Dom and all the other reps in the Sussex store. Professional, knowledgeable and top customer service providers.
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December 2023 by Maureen Cowell
I have been going here for years and just cannot say enough about their great service. The employees go above and beyond. Amanda assisted me the other night and stayed well past closing time to complete the task. I highly recommend going to the store.
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December 2023 by Gary A Hoffman
Not helpful at all! My poor mother went there for help and the owner couldn't and wouldn’t help her. Waste of time and thanks..I will be up to see you! lol
Okay, response back is so you are telling me my mother didn't go to your store and wasn’t helped and turned away! Wow! Just because you respond back doesn’t mean you’re right. Customerservice goes along way. Don’t worry we deleted her Verizon account and went with T-Mobile anyways.
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November 2023 by Michael Sheehan
The service I received was fantastic,I’m extremely satisfied!
This is the best Verizon store I’ve ever been to!
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November 2023 by Keith W.
I upgraded my phone through Verizon website, then did store pickup here, since I've done business here in past. When I got there, he said we don't do pickup with iPhone 15. He wanted to cancel transaction, then do the whole transaction there(probably so he makes more profit) . This was later confirmed by Verizon tech on customer support. I then had to go back to store, because they had to be the ones to cancel it. Then unhelpful store employee (Dom I believe) didn't know how. This all wasted hours. Terrible experience. Will never go back. Bad business practices, which wasted my time, and their employee.
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October 2023 by D'Andrea's Jewelers
Personal service at its best! I shop here and refer everyone I know! No mall stores for us. Small business is where it's at! Thank you, Wendy and Bill!
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July 2023 by Sharon Schneider
Dominick explained gigabytes to me and explained my plan to me. Very helpful.
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July 2023 by Joana Dos Santos
Great service ?
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July 2023 by Matthew Sawruk
Dominic was very helpful and pleasant to work with.
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July 2023 by Tim O'Brien
Very helpful and a pleasure to work with
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July 2023 by John Menke
Very fast , friendly and convenient…I got helped immediately
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July 2023 by Aaron Harm
What a great experience
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February 2023 by Leslie Loeffler
I upgraded my Samsung smartphone today. Dominic transferred everything from my old phone to my new phone in an efficient, thorough & timely manner. It was a super easy transaction. Dominic was very engaging & our interaction was really pleasant. There's no need to go to the big corporate Verizon stores when "Your Wireless" is right downtown! I was in and out with a fully loaded new phone in no time flat! Great experience!
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February 2023 by Monica Gonzalez
My visit to Verizon was smooth, quick, and effortless. I purchased a new phone, and was pleasantly surprised that all of my old phone data files transferred to my new phone without any issues. The representatives were so helpful and professional.
