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September 2023 by sarafina taylor
I had a face and brow threading and was disappointed. When I got home and close to a mirror it was obvious that many hairs were missed on the brows which was in addition to the missed facial hair I noticed just touching my face in the car. The brows were not symmetrical either. I thought threading would be a nice replacement for waxing but it was a failure ..at least here. I won't return.
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August 2023 by Brian Zhang
I recently had an unfortunate experience with the lash shop's customer service, and I must say, it left much to be desired. The issues I encountered revolve around their subscription service and the handling of recurring charges, which led to frustration and disappointment.Firstly, I found the customer service representatives to be less than accommodating and, at times, even rude in their interactions. As a valued customer, I believe it is essential to treat all inquiries with respect and attentiveness. Unfortunately, my experience did not reflect this standard, which left me feeling undervalued and unheard.Moreover, my subscription charge continued to recur despite my previous cancellation several months ago. This was a significant inconvenience, as I had taken the necessary steps to halt the service, only to discover the recurring charges persisting. While mistakes can happen, I had hoped for a more proactive approach from the lash shop to rectify the situation promptly.Regrettably, attempting to resolve these "sneaky" charges by reaching out to the lash shop proved unfruitful. The lack of responsiveness and effectiveness in resolving this issue further added to my frustration. After several unsuccessful attempts, I decided to pursue a dispute through my credit card company as an alternative means of seeking resolution.I must emphasize that such experiences can significantly impact a customer's perception of a business. As someone who values quality products and excellent customer service, I had high hopes for the lash shop. It is disheartening to encounter obstacles and a lack of empathy when trying to resolve an issue that was not of my making.In conclusion, while I appreciate the lash shop's product offerings, I cannot overlook the disappointing customer service experience and the recurring subscription charge problem I encountered. As a result, I would advise potential customers to exercise caution and be prepared to navigate these challenges should they choose to subscribe to their services. I hope the lash shop takes this feedback constructively and works towards improving their customer service processes to ensure a more positive and satisfactory experience for all customers.
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June 2023 by Peggy Goodfield
I had my brows laminated for the first time with Sabrina. It was such a gentle, relaxing process that I ended up falling asleep. My brows looked great afterwards, and I am looking forward to shortening my “getting ready” routine.
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June 2023 by Tamarinda J. Barry Godín
Victoria is fabulous. I’ve never had someone complete my lashes so quickly and so beautifully. When in a pinch, she can complete a refill in less than 40 minutes restoring my lashes to their original beauty. Highly recommend!
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June 2023 by Leigh L
Patricia is kind, educated and thorough. She was patient as we worked through the options and I almost cried when I saw myself after she was finished. I followed the after-care instructions perfectly and didn't experience any issues or fallout. They're an investment and I need to take care of them! I look forward to many more visits with Patricia!
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June 2023 by Chung Vu
Lash lounge is great! Everyone is very nice and they do a great job! Looking forward to next time. Thank you everyone.
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May 2023 by Abby
Donelle was amazing! She did classic lashes for me, was really accommodating and the lashes look beautiful!
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April 2023 by Jakia Brown
Had my first appointment at Lash Lounge. Sabrina was patient and did very well. Nice classic set. I will be back.
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April 2023 by Angela Ippolito
Donelle is wonderful. Easy and sweet to work with and does a great job with my lashes!
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April 2023 by Maddy Covington
Sabrina did an excellent job with my lash lift and tint. She was super friendly and the process was quick and easy. The lash lounge is also beautiful, easily accessible and has great service!
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January 2023 by Michelle Rickley
Amazing experience! Everyone was so nice and welcoming. The salon is clean and pretty. My eyebrows were done by Sabrina, she was amazing! Attentive, listened to my needs, and super patient with my brows to make sure I walked out looking and feeling great. Would recommend and definitely will come back!
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January 2023 by Anneliese Kim
I’ve been coming here for a few months and I love my lashes every time. Patricia does so well on my lashes and the lash retention is amazing. 10/10 recommend.
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December 2022 by Joan Baskin
First time here for eyelash extensions with Sabrina. She’s super sweet and the facility is clean, nice smelling, calm with pleasant holiday music. Loved the way my hybrid level II turned out!
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December 2022 by Vanessa Yaseen
Loved my lashes! Sabrina was very gentle and so fun to talk to, definitely will be coming back again!
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December 2022 by Chloe C
Brittany was so accommodating and was able to get me an appointment right away! Patricia was also wonderful..she is very meticulous and answered all of my questions/concerns.
