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September 2024 by Greg Fevola
I went in for an oil change and tire rotation for our 2020 jeep grand cherokee. The wheels on that model have a wheel lock that require a special key. The key was not returned to us as it normally is and we were forced to purchase 4 new lug nuts(without the lock) so that get our tires replaced. Salerno Duane thinks its ok for customers to pay for their mistakes. I would give 0 stars if I could.
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September 2024 by Patrick Chilcote
I just locked my doors at 01:30 am Thursday 12 September 2024 tI am not joking. I had installed a back up tracker and Uconnect knows it. Your service is Telling me you did not do something to my AC. wasn’t my AC you needed to blow up. You have One job one job Uconnect app tracking not working return to dealer. And now we’re at Three returns later!
Already has cost 2300 unexpected AC cost during your little venture and my problem was what?
That’s sad.!!!
AND YOUR PAPER WORK TOTALLY OUT OF CONTROL WHATS MY NAME . WHERE AM I FROM? WHATS ALL THIS BS paperwork and your communications how many times did put down the phone as I waited for your answers. You thought I was still talking Watch it people they listen then twist stuff in.
And Yet in the conversation you just wanted to charge me to check it. You confirmed it has 1.56 lbs. how did you do that snap of your fingers so now I help you if that’s the case then it’s not leaking why check for leaks.
See That’s your downfall you lie and lied.
Enjoy the picks I sent you.
yes you can call me grandpa including service I got you by a good whole schooling I’m not as dumb as your looking. Ever heard the saying kiss me first!
Hey Readers any degrees of lawyer in the car rip off field . Find me or I find you am not playing here.
Bring in your boss I demand it bring him out of his chair I’m ready and my name is not Johnson either.
Embarrassing to still have paperwork wrong for a year. I gave you a good car one problem . No codes especially AC.
Like to see how this car door opens in the morning. my car better be very very in order ??????????????????????? oh the Uconnect note crap you told me.I called them and they noted that down and assured me that was not true. You said The Uconnect has engineering and technical problems that’s states installing another radio nav is not the solution. You already put another in and I have already gave Uconnect the new radio nav info to them. Your mistake and karma already. Can’t change that out or back.
I’m a SR. Technical Abram’s tank mechanic plus also have QC back round that checks work and papers. One of your papers states mechanic installed a per instructed for instruction. Means job incomplete. Second paper totally false but has codes and thats not me not even your service showed your original install back in 09 2023.
I never own the car in 2019 so this paper is interesting because your completely screwed up.
You show me codes instead of fixing the one job.
you see I knew you did something so you tried covering it up. Showed me codes and say they were there already. I forced you to hook up and show me and clear it. This my second return?
Now to learn how much lying is going on there. I’m back on the third appointment due to your technical and engineering problems. We all can make a mistake and my field sometimes popping something mistakenly or intentionally breaks things and now you have something else to fix. I do not like your big jokes and a few other folks same way and in all seriousness and sincerity.
You want to give me a bill you want me to pay on further my AC on something else in between ac and a module. Man what cookies do you munch on? Maybe I deserve your job then again maybe not.
you seemed be a lying master and think some people do not know there cars and how they preform. One job bro one job the Ac will not cause car to lose tracking. New system SOS also now found not working when it was before in other unit. you touched my car two times now you have it a third and talking to me about money to fix further AC and a speaker.
I think you need to fix the problem you caused and the original problem ASAP looking forward to hearing from you again really really soon.
Are you liking my big joke? ‘
Oh one more thing
Axe deodorant brand new in car front seat stolen.
your welcome thief
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September 2024 by Cody Mayo
This is an experience I had a few days ago, I bought a vehicle about a year and a half ago, the sale and transaction was all fine, nothing special. Overtime I started to question how the total was being calculated for my monthly payments, not anyone's fault there I simply am not experienced with that kinda stuff, but I thought a quick trip in to ask would be helpful since I was already getting the vehicle serviced there. I went back to the room where I signed the papers and the guy was completely rude and used the tactics of a school bully it felt like, because I simply didn't understand the same things he did. As I tried explaining my question as best as possible he turned to my partner and rudely said "I don't understand what he's talking about.. do you? cause I don't get it", I really didn't appreciate the tone and face he made during that as he was just treating me like I was simple minded and in the end rather than help me understand before I left he just didn't really care
I thought on this and it just kept getting to me, may not be the biggest deal, I just don't like the way it made me feel and it was not needed
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September 2024 by sal bruno
With a current car lease expiring on a sedan, I decided to visit Salerno Duane to explore moving to a new 2024 Grand Cherokee. From the test drive to final deal signatures, this was truly the best car buying experience I have ever had!!
Francisco Rojas and Mike Salerno focused on me and the things I was most interested in the entire time. On the day of delivery, I drove in with my sedan and drove away with my new 2024 Jeep Grand Cherokee!!
I cannot say enough good things about the dealership and my experience with Francisco and Mike.
Thank you guys!!!
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August 2024 by Matt West
Everything was perfect. Buying here was easy
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August 2024 by Nick S
Best Jeep dealership in the area. I'll never go to another highway dealer again. Service center is polite, professional, and knowledgeable.
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August 2024 by alex westcott
Cesar, Henry and the team were awesome. A good deal, through, fast and accommodating. They listened, were proactive and offered a best in class service. We will be coming back! Buy your cars here people.
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August 2024 by Brian Stabner
I travelled over an hour to Salerno Duane CJDR for a car I saw online. Cesar immediately greeted me at the front door and started working on a deal for a certified 2021 Durango. Cesar was professional and friendly and we reached a deal in a reasonable time frame. I then worked with the finance manager, Sal, who was very patient while answering all of my questions about financing and the extended warranty. I have worked with many dealerships and this was the first time I felt that the customer was the first priority. I really felt taken care of by Cesar and Sal and the whole team at Salerno Duane. I would definitely make the drive down there again for my next car seeing how serious they are about customer service.
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August 2024 by Tom Shearer
We had a great buying experience. Paul was a pleasure to work with and I would recommend him to anyone in the market for a new car.
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August 2024 by John Calabrese
Completely positive experience from ordering the truck, through payment and pickup, the staff is professional, knowledgeable and patient. Our salesman Cesar made the buying experience a pleasure, thank you!
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July 2024 by Robert Sullivan
I have never experienced such abysmal service at any car dealership. The utter lack of communication, the failure to solve problems, and the inability to keep commitments are astounding. I am shocked that any business can operate a service department so poorly.
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July 2024 by Anthony Spera
I recently brought my Jeep in for a normal oil change and tire rotation and was extremely impressed by the customer service that was provided. Jaylen and Samantha were extremely friendly and helpful and made the process for me and my wife so easy! Thank you again!!
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July 2024 by Kevin Curtis
I had a great experience purchasing a new vehicle from Boris. He took the time to answer all my questions and helped me get a great deal. Would highly recommend
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July 2024 by Kk
Please stay away from services from this dealership. I have been a customer for 20 years. My five month old Jeep broke down this past Monday and got it to this dealership and on day three after ghosting me. Bill in service finally answered me and was so rude and told me to get my jeep and get it towed somewhere else. he text me first if I have any questions respond to his text on Monday So on day three I finally got in touch with him after waiting for a managers phone call back and I was very rudely told he’s busy. I am not a priority, I said will it be one week two weeks three weeks he said yeah could be and told me to pick my jeep up get it towed to another dealership. I have never been treated like that at this dealership and I will never recommend or go back.
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June 2024 by Boris Analuisa
This place has to have THE WORST SERVICE department i have ever met . I have had issues with my 2022 dodge durango ever since i bought the car and the issues I’ve had have not been fixed . I’ve taken my car to the service department twice and the issue is still not fixed . The people working in the service department are NOT good at communicating nor do they seem to care about costumer satisfaction . The service department almost NEVER has rental cars as now i have had 2 appointments canceled because “they don’t have enough cars “ and i can’t leave my car there with out having a rental . They are extremely unprofessional and by far the worst service department out of any vechile i have ever owned . DO NOT purchase from here and service your car across the street .
