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“MD was great. He was knowledgeable and kind while helping both myself and my Mom. Next time I need a new phone or accessory I will go see him at Verizon instead of going to Apple. Thanks!”
“Pug was knowledgeable and very professional. He made me feel welcomed really took the time to understand my needs. Highly recommend. If I could leave 6 stars I would”
“My son and visited the Verizon store to create a new account for him so that he could transfer his line to it. But Omar the salesperson advised us that it would cost us more, so we didn’t do it. He also made us aware of a promotion that allowed many of my family members to get iPhone 15 for about $5/month, which we did.
In all, we were very satisfied with the experience.”
“I had a problem with my phone, Verizon customer service was horrrrrrible (Manny/Trillion/Shian & Justin) were excellent, my problem was so unheard of that it literally took them all to fix my phone, they were patient, helpful, showed concern, worked together and made sure I was a happy customer before I left…….Im never going to any other location and I live approximately 20mins away and there is a location 5mins away from me!”
“Mark was fantastic! He was so helpful with my upgrade and it was completed so quickly. He answered all my questions and it was a very positive and exciting experience!”
“My s21 needed the charging port replaced. He performed the repair on a walk-in basis and in 40 minutes. Did not charge a diagnostic fee. Very satisfied with service.”
“Haley helped me so much. I'm not tech savvy at all, and make me getting a new phone and the best deal possible! 5 stars isn't enough for a recommendation. Thank you again.”
“Purchased a new simple mobile phone. The Asian man helped set everything up from my old phone to the new phone and my Bluetooth without charging anything extra. Excellent service.”
“Once you open the door, you’re greeted as if you’re family. Whatever it is needed, you’ll be properly informed and well served. Before walking out, you’ll feel secure and well treated.”
“Upon arrival to the store I entered with much frustration due to the need to have my device restored. Ramon immediately sensed the distress and began to dissect the route problem. During the visit to AT&T Ramon was confident that when leaving the store my problem would be resolved and this was definitely fulfilled . Ramon excels in customer service !”
“Recently had my first experience with the Madison Verizon store and it couldn't have been better. Incredible customer service from David and test of the team, who helped navigate what can otherwise be a very confusing process. Will only go to this store going forward (even if I ever move).”
“Jassi and his son were extremely helpful and professional. Unfortunately, my phone was destroyed by water. Jassi made every attempt to salvage it. Unfortunately, I had to replace it.In order to maintain my current pricing plan, Jassi provided a phone with the same functionality and price plan.His service in conjunction with his son, owner of Momentum Connected, was exemplary.My laptop also had issues. His son immediately diagnosed the problems and also provided significant savings in regards to an security application. He is highly knowledgeable as his father.I highly recommend this professional and caring team for all cell phone and computer needs.I thank them.”
“We had a sales person or should I say customer specialist John. He was so professional, friendly, helpful and patient with all of our questions. Every customer experience should be that good. Thank you John!!”
“I really needed a new phone because my old one broke. I was helped the whole way by this great worker Moe. He was easy to talk to and made getting my new phone setup easy. Also he helped me recover most things from my past phone even without Apple ID. Not to mention these guys hooked me up. Super happy with the customer service.”
“Andy Andy was very amazing helped me to get a new service and he was very patient. I was having trouble transferring my number and he did alll he could to achieve my goal today. Thank you Andy we need more people like you.”
“Was at the Montclair location today and Stefanie was super helpful. She was doing an amazing job of dealing with multiple customers all by herself holding down the fort.”
“Christian Lopez, the associate who helped us is a genuinely caring customer support guy! He was patient, accountable and passionate to provide exceptional service. Compared to many other stores, he distinctly stands out. It is because of him I am still with ATT otherwise I would have switched to Verizon.”
“Hector was nothing short of a pleasure to speak to. I couldn’t have asked for a better experience. I would highly recommend the 911 Oak Tree Road in South Plainfield, NJ location to anyone!”
“Me and my wife had a great experience with George, who helped us more than any other phone service professional ever has. He was fantastic and if we need help in the future we’ll be happy to go straight to George.”
“I went in today for a line transfer and a new phone and Andy was super helpful! No matter the obstacles ahead he got through it with perfect professional courtesy. All around a great experience!”
“A guy named T helped me get my new iPhone. He is very professional and very patient handling my problem from switching to AT&T from the Competitor. He did worked even after store hours just to get it done. T Williams went above and beyond. Customer service was 1000% satisfaction guaranteed!!! Thank You T.”
“I've been on the phone for hours before I talked to my saving grace KATRINA! Not only is she super sweet but the BEST service I have EVER received! 10 stars!!!”
“Beyond Great service, can’t thank this team enough, Liz helped me not only save on my bill but upgrade as well, she was very diligent with making sure my new phone was working even better than my old one! Only Verizon I recommend!”
“Had a great experience purchasing my daughter’s first cell phone at this store yesterday. There was no wait time at all and we were greeted immediately. Nelson was extremely helpful and knowledgeable. He took a lot of time to help my daughter pick what she wanted, and explained certain features to her. He made sure we knew we could come back and see him for tech help any time. This process could not have gone smoother, and Nelson is a great asset to this location.”
“William is awesome! He is extremely knowledgeable, intelligent and really cares about the customer. I went in after having terrible experience at the store on route 22 and he not only made me feel at ease, but he made me feel secure in his ability and knowledge. Most importantly, he’s just a genuinely nice person.”
“I am extremely grateful for the exceptional assistance I received from William at AT&T. He efficiently resolved a persistent issue that had troubled me for months. William's swift resolution, coupled with his extensive knowledge, was truly impressive. What stood out the most was his ability to provide clear, step-by-step instructions that not only addressed the problem but also worked effectively. His professionalism and expertise made the entire experience seamless. William's dedication to customer satisfaction is commendable, and I appreciate the outstanding support he provided.AT&T is fortunate to have such a reliable and capable team member like William.”
“Kevin is a very kind,courteous, knowledgeable and helpful salesperson. He explained to me in detail about my new phone and watch. He assisted me by transferring my apps and photos onto the new phone. He also showed me how to use my phone as well as the watch. He's a very patient person as well.”
“Truly the best experience I’ve ever had at a wireless store. The brothers who own the place are helpful trustworthy and actually care about doing right by their costumers. Got 5 lines today and they got me every discount I qualified for, waived every fee they could, and we had a great conversation while all that happened in the background. I will only ever deal with these guys from here on out and will recommend to everyone to do the same”
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“I had my iPhone screen replaced last week here. It took only 45 minutes and it was much less expensive than apple. I'd recommend this store if you want to get your phone screen replaced asap.”