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July 2024 by Anthony Mainolfi
Requested a quote and received email from Tina H that they would not provide one and gave reasons that were correctable if I were given the chance to explain. Would not return my call and did not respond to emails. Never had a chance to speak to her guess they don’t want my money.
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February 2024 by Phil Pavarini Jr
First insurance agency or brokerage I've called in a long time where a real live person answers the phone instead of a phone tree, and then I get transferred to a real live underwriter instead of voicemail. Keep up the great work, thanks for the info Sue!
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January 2024 by Paul Lo Verme
They were great to help with insurance for my home based firearms business. They find solutions to your unconventional issues within the firearms industry.
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June 2023 by NorCal Firearm Supply, LLC
Worst customer service ever. Dealt with Tina H, who was very dismissive from the start. When she actually looked at our application, months after it was submitted, she didn't try to ask follow up questions, just said no even though we agreed to provide the additional information she asked us for (owners manuals) for firearms manufactured. Disappointed this was a NSSF recommendation.
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February 2022 by John Hoekman
Great insurance company.
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February 2022 by Brian kapnick
The staff has been great over the years we have been customers of theirs. They have always responded extremely quickly. Toni is awesome assest to Chiarello.
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February 2020 by Charles Kaplan
I have been a client of Jos. Chiarello for at least 20 years.Their service to this 90 yearold computer naive disabled veteran has been outstanding. I would strongly recommend them to any gun dealer in need insurance for their business.
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February 2016 by Fritz Seifert
They are a 1st class Insurance Broker (not an insurance company as suggested by someone). They represent the insured NOT the insurance company. They are the very best in the business.
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February 2014 by C T
This has got to be one of the worst if not THE worst gun insurance company ever. I strongly advise that anyone considering them rethink it and look elsewhere. They are completely clueless when it comes to customer service, don't communicate with each other and I certainly hope you don't need to get in contact with them; More specifically Michael Richards & Toni Rouse. You'd have better luck finding a ride to the moon. They run their insurance thru a third party (Granite State) if anyone cares, and they do not honor their agreements or commitments with clients. STAY FAR AWAY FROM THIS COMPANY!
