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January 2024 by William Jordan
It was time to replace all of my kitchen appliances (refrigerator, gas range, microwave & dishwasher). I pass Hendricks appliances in Stockton, NJ frequently when riding my road bike but never a reason to visit. Entered the establishment and was approached by Fred Hendricks who guided me thru the process. This guy was awesome, no sales pressure just showing me the various levels of products leading me to what works for my specific home needs…the GE Cafe models. Told him this was a lot of information to process and will think it over. He was cool and stated no problem he will be available for any questions. Well, I went back and met w/ Jessie who initiated the process for me, again no pressure and lots of patience answering all of my naive questions. I explained we will be leaving for an extended vacation and if it would be possible for a quick delivery and installation. Jessie confirmed all of the appliances I wanted were available and in stock. This was great, a date was set to meet my travel needs. The delivery staff was on point. These guys arrived took out my old appliances and professionally completed the installation. They were very courteous, detailed, cleaned up and again patience in answering my questions. Ok, all is wonderful however, I had two issues:1) my rebate form was returned by the manufacturer so I call Hendricks for assistance and not only did they understand my concerns but Tara graciously accepted all of my information and applied online for me. I was floored she took the time to assist me so quickly and genuine.2) I needed a minor adjustment to the refrigerator door. Adam arrived to my home and made the adjustments in a matter of moments. He even took a minute to greet my dog pulling a treat from his pocket.I love the this place….Hendricks appliances is a local gem providing quality service and makes you feel so comfortable doing business as a partnership. My new “go to” appliance shop!A huge thank you to the Hendricks appliance’s staff…
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July 2023 by M i c h e l e
They were nasty and so unprofessional. I have to conclude that they have some sort of animosity toward ladies because they have never met me before that day and know nothing about me…aside from the fact that I look like a lady.Then again, I saw several bad reviews here by guys as well!The bottom line is they’re horrible people that didn’t even do the job properly. They’ll never be allowed into my home again.
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March 2023 by Stephen S.
I shopped for a new gas stove and refrigerator and was referred to Hendricks. I was not disappointed. I bought these items in the spring of 2021 in the middle of supply chain problems. My range arrived as promised and the refrigerator was on back order and I was offered the floor sample. Both appliances were delivered and installed and the people that delivered and set up each appliance could not be more accommodating. I have also bought a washing machine that required service and they were here the following day after my call. You cannot ask for more than that.
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June 2022 by Juan Pablo Carvajal
Hendrick’s has been a good service provided until today. Mr. Fred Hendricks decided to drop all customer service norms by mismanaging a delivery , to then proceed to curse at me when I said that we had had an arrangement.This company could use some common sense when dealing with customers, or perhaps it is time for Fred to take anger management classes. Cursing and insulting customers is never a good formula for growing a reputation and business.I will never deal with these people again. With that said I do want to thank the service employees that have always been pleasant. The “office” team is a deservice to the company.
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April 2022 by David Griffith
We have been a customer since we moved here in 1994. Great service and very fair prices. Been through a few replacement and the trend for service and fair price continues. Most recently with an emergency replacement we were able to work the supply chain challenges and get taken care of quickly. Great team.
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January 2022 by Chris
We recently purchased a beautiful GE dryer from them and we are very pleased with it!! I started shopping around at your typical big stores for a new dryer and I wasn't thrilled with most of the stores especially the lack of customer care. I just happened to talk to a friend about shopping for a dryer and he said did you check with Fred or Jesse at Hendricks appliances? I totally forgot about them and went right over to check out some dryers. I talked with Fred and told him what my requirements and price range was. He showed me the perfect dryer and it was right in my price range & available within 2 days. Plus it was cheaper then ones at the big box stores ( same exact dryer ). They also delivered it, installed the new one and hauled away the old unit. They have excellent old school customer care and good prices!! They will personally fix their products if you need them to and come with a good warranty. This type of services can't be matched with most stores and we highly recommend them especially since they are a local small business owned by a nice local family!! Support your Local Owned Businesses!! Thanks Fred, Jesse and the whole Hendricks crew!!
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January 2022 by Joe Smith
Had been trying to replace the range, microwave, and dishwasher for more than a year, but with Covid shortages, we weren’t having much luck. Wanted to do mom & pop, but Mrs. G’s wasn’t a good experience; “nothing available, we done here?” attitude. Tried Best Buy, same disinterested salesperson experience. Had noticed Hendricks many times while biking, so brought the wife there. I thought she would balk, as it wasn’t the neatest of places, but she dove right in. We were greeted with a real “can do” attitude. We spoke of various options, availability, and dates. We were promised a proposal first thing Monday, and the e-mail was there promptly. After a few exchanges, CC info was supplied. Two weeks later, the appliances were being in installed by three very polite and engaging service guys. Over all, a terrific experience, with prices to match. I’d highly recommend Hendrick’s. You don’t stay in business for 120 years without gettin’er done.
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November 2021 by Larry Peseski
I have been a loyal customer of Henrick's since we moved to the area in 1990. We have bought all of our appliance's exclusively from them and have avoided bigger box stores etc., just to support our local retailers. We recently purchased a new Liebherr refrigerator , which was not inexpensive. Less than 7 month later we are having some problems which in itself is very disappointing, but more to our disdain is the discovery that Hendricks does not service the brand. After numerous attempts of leaving messages at Hendrick's for a call back, I was told to call another local service company. After contacting them they declined to service the unit due to high volume of work in their area. I called Hendricks back and they told me to call another national company but when called they were the same company that refused to take our initial service call. When pressed, that company said to call the Liebherr directly who is the manufacturer. I tried to call Hendricks back but again they didn't answer their phone. So enough of that. I'm moving on. I will never ever buy from Hendricks again nor recommend anyone else to buy from them. I don't blame them for the problem with the refrigerator - but they should have told me that they don't service them when I bought the unit. And when I reported the problem they could have helped me get to a final solution instead of just wishing me good luck. Any maybe they should answer their phones. There is only one way to run a successful company - by taking care of your customers , mostly when they have a problem. I feel betrayed.
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September 2021 by M J.
I cannot believe more people have not reviewed and loved Hendrick's. They have great prices and give top-notch customer service. I bought my refrigerator, washer, and dryer from them. My fridge and dryer are on back order. They just delivered, free-of-charge, a brand new Stainless steel Frigidaire fridge as a loaner. The delivery guy Alex was super personable and nice too. I really appreciate this business. They know how to treat their customers!
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November 2020 by John L L.
I bought a refrigerator from them a number of years back and got a good deal. The other day, a part broke and I went to them for help repairing it. It was right before Thanksgiving. The part arrived the day after Thanksgiving and they came out and fixed it for me. My point is, they stand behind what they sell and will fix it if you have a problem. The last fridge I bought was from another place that blew me off when it needed servicing. What good is a business if they don't stand behind what they sell. Next time I need a new appliance, I will go here. Repairman was very nice and did a good job. Thanks.
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September 2020 by Steve Meserve
Excellent service. Needed a new refrigerator and they were able to get onevfirvus.
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July 2020 by Gina Henning
What a great store and amazing customer service!!I own a business in New Hope and one of my clothes dryers went..I called them and I think they heard the desperation in my voice, within 2hours they delivered installed. Thank you thank youGina HenningMe salon
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June 2020 by Michael Snyder
My new Stackable Washer and Dryer was delivered and installed today. The 2 delivery guys were awesome and I thank them for dragging this heavy machine up the steps and installing it and removing the old one. Took about 1 hour tops. They were GREAT!!! 5 Stars!!!!
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March 2020 by Tom Corrigan
Hendricks is the perfect example of why I shop local! Stove gave out on me and time for new one. Walked in the showroom at 11:30am, the guys finished the delivery of my new one by 12:42. 1 hour and 12 mins start to finish! Incredible. Plus the guys that delivered it were the some of the nicest and informative installers I’ve ever dealt with! Hendricks rocks!
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March 2020 by joseph lebender
We purchased all new Kitchen-Aid appliances 3 years ago and had them delivered and installed by Hendricks.Good prices and quality.Had a mishap with our Microwave and thought it was not repairable. Hendricks repair staff took a look/ordered the parts/repaired and delivered our Microwave in a couple of days.Excellent and prompt service. A 5 star establishment!
