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January 2024 by John Lee
Brought in a brand new 2023 model x plaid to fix panel gap issue and other exterior issues on the car that was spotted when I was took delivery. Was assured by Tesla that it could be addressed via making an appointment through their app. Made first appointment and the date was moved 4 weeks past what I scheduled. When I finally took the car in, I was told that the car would be ready in a day. I asked if they were sure about it I was told yes, I asked again since I would need to make arrangements to leave work early to pick up the vehicle at 5. While enroute to pick up the vehicle around 430 the app showed picked up date is shifted to the next day. I noticed that the car has been parked in the same spot where I dropped off all day. I was told that it was running diagnostic, I texted via the app telling them that my issue is the panel gap and the body of the car and some minor issues with the car kept deleting the driver profile. The body work can easily be done without a software diagnostic. Waited another day and still see the car in the same spot. Tried to use the live cam via sentry mode but they disabled it... I guess they don't want you to see them not giving a damn about your car. Paid over 100k for their car, I expect better service when you're paying that much for a car. They do not respect your time, this is my second Tesla, will never buying another Tesla again
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January 2024 by Joey Verrone
Tesla Springfield is the best Tesla location I’ve have ever been to. The employees at Tesla Springfield that work here are always so friendly, and helpful at this location. I have been coming here for years and have not ever had a problem with the team at Tesla Springfield. They are the best. I have picked up a new car here and I have gotten service done at this location multiple times, and it has all been amazing. I would 100% recommend Tesla Springfield to everyone.
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January 2024 by Georgiy Amirkhanov
Tommy, Michael, Lee and Maria made an expensive service visit painless (completely my fault). Would they lite attitude and their professional conduct they have elevated this branch in my humble opinion. Keep up the good work. The manager even runs a good place.P.S. while I was fixing my tire I bought another Tesla for my wife. Best car on earth.
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December 2023 by Dhruvik Patel
Disappointing Experience at Tesla DealershipI recently had the unfortunate experience of visiting a Tesla dealership, and I must say that it left me thoroughly disappointed.From the Day 1 where I went to pick up my new Model Y which has scratches on it. Before picking it up I did let the Tesla attendant notify that the car has multiple scratches around the front, back & side of the car. They told me Tesla will send at home mobile service to remove the scratches. Just book the appointment on the app. on the App there was no option for Mobile service. So I did get a regular appointment to bring the car back to the service center. They tried to buff & Polish the scratches but the ones on the front were not going to work. After 2 tries they decided to get a new bumper reinstalled. I showed up to the appointment and they had to reschedule 2 times cause both times the new Bumper (part) did not arrive. No update whatsoever.Car also has a broken trunk panel, Back seats were making rattling noises when driving on the local roads. The front passenger side windshield corner is also making a high pitch whistling noise when the car is going above 70mph. (After visiting 2 times they have offered to install a new windshield). There is no update from the customer service side on the parts that are not delivered due to this, I had to come back from the service center without any work. They wasted my time and 2 trips.After a month, car license tags also expired and had no update from tesla till i called and waited another few weeks to get the license plates.It hasn't been fully 2 months of having this car and I have already visited their service center 5 times. Next appointment is in jan to install a new Bumper & whole Windshield on a "Brand New CAR"
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December 2023 by Himesh Patel
Where to begin ….. my service advisor Eddie and Will( when Eddie was out) would give him ⭐️⭐️⭐️⭐️⭐️ they helped me so much ! Great team ! Honest ! Answered very difficult questions. Without thinking knew the answer.Ok getting the car ! Nightmare !!! Let me explain . i got 2023 model x 5 seater with FSD and the 22in rims . the car was in inventory. it was a model demo “in great condition “ i placed the order .1. I Someone used my card to reserve another car or there system had a glitch, I lost 250 . Tesla management said: sorry ! fight it with your bank, we Tesla don’t keep personal records and information!?I called before I went to pick up my car what’s the procedure's. I asked about final payment . They said yeah just bring your license and final payment in. Didn’t ask me if i had a co signer and she had to come in person . ( we thought everything was done online ) I had a co signer my wife . They didn’t tell me to bring her in . I asked employees they said they changed the rule . That the person has to be in person . I wasted a whole day !! My appointment was at 1230 and my wife didn’t get there til 6 because she works or do another day but they have this policy you have to pick the car in 3 days!! . I got into my new car at 7 pm .. I get in my car . I am missing one key card . You are supposed to get 2. ..Tesla gave me a busted scratched up key card…. I just bought a 100k car . They didn’t even clean it . There was scuff marks all on the back seats . You think , the car would be clean. you pay that delivery fee…. .2nd no washer fluid in the car . 3 all the tires were all low pressure like low 30s!!! 4th the rims were soo dirty ! I know it’s a demo model. With 750 miles on it !!i have bought a few demo models from the dealership and they make sure they give it to you like a brand new car ! I got charged for a brand new car with miles on it and gave it to me as is…..I had to come back in next day to address this the service center was packed with angry customers and I’m very patient when it was my turn just got im sorry they said it will take 20mins !!!!! 1 hour and change .The service line ! Forget it ! So many customers waiting 2 people!! Under staffed !!!I hope a delivery manger see this and contacts me because this was so unacceptable… . Again sales team Eddie did a great job!!!!!!!!!that helped me soo much finding a car and answering all my questionsthey need to make it right … I have talked to alot of my friend and told them my experience with Springfield and they said the same about the service .
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December 2023 by Gregory Varshavskiy
Smooth pick up and amazing working with Elias!He really listened to understand an issue that wound up happening with my paperwork and helped me figure out a solution in no time, thank you Elias! You are a star!
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December 2023 by Shyam Singh
Horrible store to service your Tesla, booked appointment for three issues.1. Paint is peeling I am seeing several white dots on the driver side of the fender2. Seat cushion showing abnormal rinkles on the driver seat.3. Abnormal tire air pressuresAfter waiting for 2 weeks for the actual appointment, store made me sit for 2 hours and none of the issues were resolved.I was told paint job cannot be done at the stores I should have to go to third party body shops, abnormal wrinkles in the seat which they claimed to fix and upon pickup found nothing was done car was returned to me without anything done.All these problems in a 8 months old car should have been acknowledged and fix under warranty but the store has taken zero ownership. This is the same store who booked my Model Y initially promising me to bring the car to their store only for me take delivery at a store 50 miles away.I wish Tesla corporate is seeing how their stores are treating their customers. This is my last car from Tesla horrible customer service from day 1.
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December 2023 by James F.
Very poor customer service. Great car, terrible support.I love the vehicle but hate the service.
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December 2023 by Tulshi P.
The staff here is very friendly and helpful. I had a smooth pickup process for my car and was in and out of the service center within 2 hours. They are very busy on weekends so that can be frustrating but the wait is not too bad.
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November 2023 by George Oleynik
I am very disappointed with the purchase of my new Tesla model 3. When I came to the appointment, I had to wait 1.5 hours to receive my car. And when I received it, I found a lot of defects (fog lights and tail lights had condensation inside, the car was all scratched and stained , the steering wheel was stained with blue paint, the interior was very dirty) When I turned to the consultant for help, he replied that he did not have time to talk to me and that I needed to take a photo and contact the service. Very bad service, I do not recommend buying from Springfield Tesla dealership!!!
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November 2023 by Alidio S.
I been waiting for my license plates , yesterday the UPS driver Delivered a EMPTY ENVELOPE. We calls this dealer and Willy only apologized claiming that there is no manager at that point .I asked him to leaves notes to a manager to call me next day asap . Never got a call however around 11 am in called the dealer and MARIA after her rudeness and lack of acknowledge on how continue w this Tesla Fiasco she decided to hang up the phone on me .Driving in my way to the dealer someone call me , telling me that nothing they can do but I have to go and file a complaint at police dept.Maria blame UPS and when I called UPS they blame the dealer ... CAN YOU IMAGINE MY FRUSTRATION. When to police dept and file a claim , I have a car can't drive , a payment that Tesla require and a bunch of negative unproductive individuals that can resolve an Issue that had created .Final situation. My license plates and registration w as stolen. By the way I have to run around and fix it .Advise STAY AWAY FROM THIS DEALER .. and the manager of this location should be fire
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November 2023 by Jenn B.
Back to follow up. Still never heard back from the Manager Victor here. Went to the Tesla location in Paramus and they completely fixed our trunk. Apparently this location (springfield) did a crap job. Never needed to go to a collision location in the first place. Wish I could give this place ZERO stars. If you're reading this, don't bother coming to this location. Go to Paramus- better location, better employees, fast and efficient service!
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November 2023 by Alex S.
Stopped after a low brake fluid light had come on.They processed my request promptly , gave me a loaner so I could continue to work , car was ready in the evening.Overall all went smoothly and every single person from the Tesla center I interacted with was willing to help and resolve the issue.
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November 2023 by Melissa Deleen
Superb customer service! I had an exceptional experience at this location, thanks to Audrey! From the warm greeting to the seamless test drive and buying process, everything was top-notch. I truly appreciate the way they welcome new customers and handle the entire experience. I love everything about this place!
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November 2023 by Ladd Turner
Overall a great experience! When I arrived at this location to pick up my new car, I was helped out right away with friendly and informative service. They said it would be a 20 minute wait and I could take a test drive while I waited for my new car. The individual that walked me out for the test drive was very informative and helpful, especially as I've never driven a Tesla before. A worker from service had to move a car so I could get to my new car, and he was quick, friendly and almost as excited as I was about my new car. Everything was smooth and fast. I'm only going 4 stars because the individual that initially helped me over the phone (Maria) was not very patient, provided some misinformation, and would not reply to an email with follow up questions I had. Besides that, super service with great workers at this location!