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May 2023 by Geneva e.
Drive thru is awful. Literally just sat here for 45 min waiting for my meds. Ridiculous. Staff is rude and doesn't answer questions. Instead they walk away and don't come back for another 10 min as if you'll disappear. I haven't had a single good experience at this CVS. Incredibly disappointing. If you're looking for a pharmacy DO NOT choose this CVS. I wouldn't recommend this place to anyone.
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October 2021 by Ronald M.
This CVS is the worst. I have my prescriptions there, they're never ready. Now The drive up window is closed. This is a piss poor excuse for a pharmacy. I'm going to have to try Walgreens across the street.
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November 2020 by paul schetelick
4th time I have come to accept moneygram in 4 weeks....and again cashier, who I dont believe anymore has said for the fourth time in a month moneygram is down, not working...AN ENTIRE MONTH OF MONEYGRAM NOT WORKING....CALL MANAGEMENT AND GET IT FIXED......
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September 2020 by Chris M.
My company gave me a free voucher to get my flu shot at either Walgreens or CVS. Being a long-term customer with CVS, I selected this option and printed my voucher off. To save waiting time, I went online and made an appointment for both my wife and me to get our flu shots at CVS MinuteClinic located at 178 Morris Avenue, Springfield Township, NJ. MinuteClinic's follow instructions informed us to arrive 10 minutes early for our appointment and wait in our car until the clinic called us on our cell phones. Upon arriving a MinuteClinic and checking the wait list system on our iPhones, we were disappointed that our wait time was 40 minutes. We waited for over 40 minutes and then entered the store when our wait time went to zero. Upon seeing signs that the MinuteClinic was closed. I asked the Pharmacy counter where I should go for our appointments and was informed that they closed the clinic for the day. The Pharmacist informed us that the MinuteClinic manager left without turning off the wait list site or canceling any of the appointments. Fortunately, the pharmacist told us she could give us our flu shots. We are extremely disappointed with MinuteClinic's poor online reservation system and unprofessional on-site management. However, I would give positive feedback on the Pharmacist who resolved our issue.
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August 2020 by Erika A.
Awful awful. Managers don't communicate with their sales people. Wasted 10 minutes waiting for a money order from a machine that wasn't even working! They need to hire new people who actually want To work!!!
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August 2020 by Judy G.
store closed due to power outage. ok. , i get it but i can't get my prescription switched because it's a controlled substance. so no emergency contingency plans in place. called another cvs and they can't fill it !!!
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April 2020 by Richard S.
As a physician I would never personally prescribe anyone to go to this pharmacy again. Very bad experience!
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February 2019 by Mike C.
I will NEVER use this CVS pharmacy location again. In fact, I'm paying more for my prescriptions to use Liss Pharmacy (only because my insurance requires I use CVS) in Summit because of the poor customer service and the gross lack of professionalism. I have used other CVS pharmacies in the past but this one is the WORST. First of all, the staff is either rude or indifferent. Secondly, I've dropped off prescriptions on two separate occasions in which they LOST the prescription, one time in the drive thru, the second time was inside the pharmacy. I had no alternative but to call my doctor both times to have them called in again. Not once did anyone even apologize for their mistake. In both instances, the staff acted as if I was lying, even though I knew the name of the pharmacy tech I gave it to. (learned to do that after the first incident). Lastly, there were several occasions when I was told that they didn't have a particular medication in stock. Perfectly understandable. Except when I asked the pharmacist if they could order it for me, she sighed and rolled her eyes and responded in an annoyed tone...."I suppose so", after she suggested I take the scrip to another pharmacy. Well I did take it to another pharmacy and I have not been back to this dump since. BTW, the staff at the local hometown pharmacy I go to now, go out of their way to accommodate their customers. This CVS Pharmacy SUCKS! Oh and another BTW regarding their Minute Clinic physicians, I won't say they're all bad but the last time I went there on Christmas Eve with a bad sore throat, the doctor told me it was "possibly allergy" and sent me home with a cough syrup. Two days later I went to a real Urgent Care clinic and was diagnosed with strep throat. Just another reason to NEVER set foot in this place again, at least not for anything medically related.
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October 2018 by Thomas M.
I had a good experience with the pharmacy but the wait time is a little long.
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August 2018 by Mikey S.
I went into his cvs today and besides there never being more than one person at the cash wrap, I was very dis pleased with the service I received. All the refrigerators were out of order and only had one working fridge with cold beverages in them. I selected the items I needed then proceed to the cold fridge to get water, to which the cashier Vilma stoped the transaction she was in the middle of to tell me that the water I grabbed was for an employee and I can't have it and told me i can go grab a warm one off the shelf if i want a water. (If an employee buys something to drink it should be In The back not out on display I did retail management for 5 years I know how it works) I then proceeded to grab and Arizona ice tea out of the same fridge (which i asked her if i can have ice tea from the fridge and she said yes anything but the water) to which again she came out from around the counter and told me I can't have that one either and to go grab a warm one off the shelf, now I'm infuriated and i told her I'm getting the cold one weather it's for an employee or not. How dare they buy stuff and leave it in the fridge for everyone to see But not for sale. TERRIBLE CUSTOMER SERVICE and then she proceeded to be rude to me through out my entire transaction. Needless to say this is now my first Incident in this CVS and I will not be returning there every again!
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April 2018 by Meg D.
The staff at this pharmacy is beyond horrible. Amy in particular should be working in a room with no phone so that she doesn't have to provide customer service. My husband actually told her to smile and if she hates her job, she should quit. That made her smile. On the occasion that they've had competent happy employees, they didn't last long. Most likely because of the toxic environment.
