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September 2023 by Jose Luis Alonso
I was the only customer when I came in. The first thing the lady told me when I came in is that mattresses are very expensive and how do I plan to pay. I told here I want to see what I want to buy before we discuss payment, and that I have a lot of questions. She then proceeded to ignore me and went to play with her phone
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August 2023 by Ronald Iglesias
Great customer service from Nnabuihe Chimezie. He was extremely knowledgeable about the product and very helpful in getting me to purchase a Temperpedic mattress. He also kept his word on providing the additional price reduction for the Labor Day sale.I highly recommend Nnabuihe!!! You’re luckily to have an employee so we’ll versed in your product line.
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August 2023 by Janice Montana
Excellent. My store manager phyl was extremely knowledgeable patient and helpful. He made the mattress buying experience comfortable
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August 2023 by Solomn Banks
The employee there was super helpful and informative. Great customer service!
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May 2023 by Joseph Conroy
We were helped by Howard first at the Clark store and then in Springfield. He was patient with us and gave expert knowledge, and remembered our names and important details about us. He helped us purchase our first mattress as a married couple, and we love it. We would work with him again in a heartbeat.
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April 2023 by Kelly Carmichael
I was a little apprehensive before walking in but I was pleasantly surprised at how nice I was greeted. My customer service experience was exceptional. I highly recommend anyone to come to this location. You won’t be disappointed.
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March 2023 by Julio Negron
I would solely go back to this location and purchase another mattress as long as Howard Clarke is at this location. One of the best employees a company can have and he embodies so many core values of what it means to go above and beyond not just for customers but for people! I’d hire him in a minute!
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March 2023 by Shakima Guzman
Howard was very helpful and knowledgeable. He made the process really easy and was knowledgeable ability all of the products.
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January 2023 by Teresa Jarvis
Thomas Brown was so helpful and knowledgable about the products in the showroom. I purchased a Sleepys mattress with adjustsble frame. I was very happy with the purchase. I would highly recommend them if you need a good mattress for a good price.
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January 2023 by djtiwillnj07108434
Excellent experience, Tom was very knowledgable about the products. Great knowing that delivery can be made on the weekend, Tom also made calls for availability. 5 stars.
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January 2023 by Jerry Rivera
Jordan was awesome! Very professional and helpful. He explained about every mattress and answered all our questions.
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January 2023 by Chris Dunne
Mohammed was very helpful in showing us the choices that would work best for us. Then the mattress was available in two days.
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December 2022 by G A
We came in to shop for our first king bed and Howard was super helpful! He greeted us upon entry and was very professional as well as knowledgeable, helping guide us through the different bed option. We didn't think we would purchase same day but given his level of service we could not pass the offer and locked in a king bed! Super excited for it to be delivered. Thanks Howard!
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December 2022 by Peter Nemeth
Jameel took the time to explain everything thoroughly. He gave us numerous options and let us compare them. We went to Matress Firm to look, but after the interaction we had, we bought on the spot. Outstanding customer service!!!
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October 2022 by Alban Gocaj
Fantastic experience. Thomas was very knowledgeable and helpful. He knew about all the different models and the impact the different firmness had on the body which was very helpful. Thomas was very patient with me as I tried out pretty much all of the beds and finally decided on one. Checking out was smooth and quick yet informative about the warranty, return policy, and delivery - if you go in ask for Thomas!
