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November 2024 by Shaye Fixler
NEVER HONERD THE WARRENTY DONT TRUST THEM
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November 2024 by Chris Vo
Mack Camera's one of the few local shops that prioritizes photographers over scalpers. They made the conscious decision to not allow bots to purchase their inventory so that regular everyday enthusiasts can actually get gear at retail prices! Sean and Alan were really helpful and helped me secure my Fuji X100VI! Can't wait to use it, and definitely recommend Mack Camera for your photography needs.
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October 2024 by Oved Lib
This company does not honor its warranties. Our oven is out for approx. one year and we're still waiting on them to repair it. No wonder the BBB gave them an F. I wish I could rate them a zero. I know they have lawsuits pending and I can't believe they haven't been shut down yet. Their business model seems like a ponzi scheme.
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June 2024 by Israel Grosz
Total scam ! I bought a warranty for a washer and dryer from them. The washer broke after two years . They dont answer the phone promptly or return calls. After waiting on the phone for over an hour they finally pick up and offer different excuses in the end they never came down or issued a refund . The dryer broke after four years.l needed to keep on calling and waiting endlessly for them to pick up . This time they came down and said it's my fault and would only repair for a steep price . They dont honor their word to replace or repair. STAY AWAY!
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June 2024 by gdl ivelt
This place is a scam with worst customer service, never ever buy an warranty from them
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March 2024 by Larry Leone
What a great place with a super knowledgeable and friendly staff. The Buy Back Event this weekend was fantastic!
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March 2024 by JoAnn Profita
Very bad experience trying to sell my camera today women told me hr wait it was over an hour and three people ahead of me if I stayed it would have been another hr and more how can they make people wait like that only one person working and the other three sitting around doing nothing very bad business experience they needed to be more prepared and have others working, People have lives too the women said it’s raining out you can sit here I said I have children at home to attend toIf you are going to have an event like that you need to have more workers and be attentive to your customers
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January 2024 by r r h h
Really great to work with them - honest, helpful, reasonable prices. A wide range of services too!
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November 2023 by Chris Katz
amazing place!
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November 2023 by Freeman Freeman
They don't speak Spanish but other than that no complaints on the customer service quality.
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November 2023 by Stefano Armestar
Great place for camera repair!
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November 2023 by A.J.
I just needed a roll of film developed so instead of going to Walgreens like I should have I went here. The guy fussing in the showroom was very dismissive when I just asked a couple simple questions and told me I need to wait for the guy working behind the counter. Fine. So I fill out the form, drop off the film and ask how long it typically takes, he said only a day or two and I will get an email with the digital copies. 1 week later and I still had not received an email so I went back to the store. This is when I learn that for almost $25 you do not get prints of your pictures but only digital copies. Even Walgreens gives you the prints AND digital copies for LESS MONEY. This should have been made explicitly clear. Fine, live and learn, but then a guy comes out from the back arguing with me saying that "we would never say 1 or 2 days, it always takes 5-7 business days" even though I SPECIFFICALY ASKED HOW LONG IT TAKES WHEN I DROPPED OFF THE FILM. I would have been fine with an answer of it will be a couple more days but to come out of the back and argue with me about what I was told, that is unacceptable. I can see why independent places like this are all dying. I was trying to give you business, that won't happen again.
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September 2023 by Chaya S.
These guys sold me a warranty for repairs and will not stand by the warranty. I'm waiting for over 8 weeks now for the repair but all they can tell me is that i'm scheduled and they will get to me when they get to me. I have yet to see them stand behind their warranty. when i speak to the customer representatives they are all frustrated that I keep calling to get the service I paid for as if they are the ones that should be frustrated.
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July 2023 by Sara Shepard
Right now, very unhappy. My camera was defective when I got it. I kept thinking I was doing something wrong and finally took it back to Mike's Camera to find out what.Woops, the shutter was off. Not anything I was doing. They documented the problem, two people saw it. So sent to the warranty place. After "6" weeks sent it back saying they could find nothing wrong.The nice people at Mikes camera, looked. Still had the same problem. Now they have had it another two weeks, while Mikes said to put a rush on it.At this point, just give me a new camera and hope it isn't defective too.
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June 2023 by Ryan Flaherty
If you have a warranty claim, just bypass everything and threated to get a lawyer and contact the BBB. That is the only way my case was resolve after 5 month. You can call the president at x120 or a manger at x128, hope this helps. Would give negative stars if possible. I know warranty companies are difficult to deal with but this was the worst one I've ever had the displeasure of doing "business" with. I say business in quotes as it came close to grand theft.
