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February 2024 by Melanie M
I had a horrible experience at this Firestone in Springfield, yesterday 2/17 around 11:30am. These two employees McClinton and Kennis were completely rude and disrespectful toward me. Will definitely never go back.
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February 2024 by Kisha Franklin
The mechanics did a good job fixing my car. The turnaround time was same day, which helped becuse I needed my car back to return to work. The manager, I believe his name was Mr McClinton, was exceptionally great at making sure all my questions were answered and making sure he explained all the cost and issues that were being addressed. I would recommend them always.
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February 2024 by Michael Dibella
This team is one of the best tech teams and management teams in the state. They know how to take care of the customer and give you top-notch service led by Manager David Lazzara Thank you for taking care of my flat tire on short notice
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February 2024 by Jorge Cesar d Oliveira Marinho d Araujo
Very professional service towards my Uber rental with Hertz. They even did a road test before delivering the vehicle.Thank you.
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January 2024 by Antoinette G
This was the best appointment I have booked with Firestone. Once I walked in, McClinton greeted me with courtesy and professionalism. Once I was booked for services, McClinton informed his driver to take me home. I had the pleasure of riding with Kenny. Kenny was polite. After Abdelhadi completed the oil change and the other maintenance that was recommended,. I received a phone call, and the crew added my coupons, and I paid for the services.
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January 2024 by Gwendolyn Locke
I ended up working with the manager Mr. McClinton who was very helpful and more courteous than the initial Sales Rep who took my repair request
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January 2024 by ron
I can understand when things get busy that timing can be off, but to be lied to several times “your cars the next one in”, “it’ll be done well before noon”, “ It’s finished and I was just going to call you” ( and then it’s not ready when I got there 30 minutes later), makes me not want to use them again. And then , they forgot to reset the oil gauge so I have to go back tomorrow so they can finish the job. Makes me think maybe they didn’t even change the oil that I paid for. Not happy and after tomorrow, won’t be going back.
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December 2023 by Patti Haddad
Poor service and way too long!!!!
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November 2023 by Anthony S.
Disappointing Experience at Firestone Tires, Springfield, NJ I recently had a less-than-ideal encounter at the Firestone Tires location in Springfield, NJ, where sales representative Matt and mechanic Ray provided false statements and misled me during my visit. Clear and accurate information is crucial, especially when it comes to services impacting vehicle safety. Unfortunately, my experience fell short of the transparency and reliability I expect as a customer. I hope @FirestoneTires takes this feedback seriously and addresses these issues to ensure a better experience for future customers. #CustomerExperience #FirestoneTires #CustomerFeedback
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November 2023 by Kapil
Made an appointment to wait with car and when I arrived the explained they don’t control the system and would be waiting many hours - would recommend not going here if you expect them to honor appointments in a timely manner. Quick check would have been 3 hour wait
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November 2023 by Alex Guzman
Good experience!
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September 2023 by Riley Heesters
Hard to find places who will confidently service Teslas. Took my Model 3 in for an alignment and rotation and they did a great job. I also got the lifetime alignment deal, great way to save $ and skip the service center prices. -1 star because they tried to charge me for a free tire rotation. Make sure you know the internet prices before going in for your appointment.Service: Wheel alignment
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September 2023 by Alder Opie
Both of our vehicles were assessed properly and work was rendered in a timely manner. The team was very professional. I will definitely use their services and surely recommend to others!
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September 2023 by Kristina Pakrul
Shop lied to me about my back breaks and rotors. So glad I did not have service with them. I take it to the Nissan dealer and they said they were fine. This location tried to rip me off and charge me almost $600 for only rotors.Services: Brakes
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August 2023 by Marc P.
High prices. They quoted $190 to fix a $6 wheel lug stud after I dropped it off for an alignment and to fix the stud. If I had the flexibility to get the car back I would have taken it somewhere else. They may be fine for pre-established services with set prices (first and last time using them for me, so I'll never know), but if you need other work that will need a quote, I'd take it somewhere else that will likely charge less.
