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November 2023 by Andrew Lynch
I purchased a Tacoma from this dealership today. It was by far the best experience I have had at a dealership. The process was smooth and easy and the communication was clear. All in all, I thoroughly enjoyed working with Vitoria.
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November 2023 by Bob Beller
Dave explained everything. He was professional, knowledgeable, sincere, and made my wife and I comfortable and confident. His estimate of the timing to complete the service was spot on. We look forward to our next scheduled service.
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November 2023 by Emy A
Unfortunately Mr. Douglas is not there anymore, but David is another great advisor. I hope he stays there for a long time. He is not worry about 5 starts like others, he just want you to leave happy with your car running like new. Thank you Mr. David for your excellent service.
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November 2023 by Michelle Salazar
We had a wonderful experience here at Toyota. Mr. David Wong is absolutely amazing. He is super friendly, professional, super welcoming and explains everything you need to know perfectly. We are always very satisfied with him and thankful for his patience.
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November 2023 by Jason B
Absolutely amazing car dealership!!! Mark is an awesome person and took great care of my family. Kyla was fantastic and such a pleasure to work with. Curtis was fantastic as well. I wouldn't shop anywhere else.
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October 2023 by Bernardo Munoz
Wonderful experience buying a new vehicle from salesperson Mr. Jorge Vargas. He is very courteous, professional and knowledgeable. He made the experience fast and easy. Definitely would buy another vehicle from him again. I highly recommend him to anyone seeking to get a vehicle from Toyota Autoland.Thank you, Mr. Jorge Vargas
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October 2023 by Colin Travers
Great experience trading in a Tucson for a Highlander. We came out there from Bklyn for the best deal around, adding a third kiddo to the family we needed a third row in a safe solution. Vitoria and Joe were really straightforward and super thoughtful, highly recommend!! They even got us flowers for our new arrival + the newborn ha????
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September 2023 by ElaKazCon Pazdan
I really enjoyed my last experience in Autoland Toyota . The Service Manager David Wong was very welcoming, and professional . He listened to my concerns . No matter when you need he helps , and always ready to assist you . I will definitely be back for my next service . Thank you !
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September 2023 by RC C
I really enjoyed my last experience. The service manager was very welcoming and approachable. She listened to my concerns and paired me with a mechanic she felt would best meet my needs. She introduced me to Clive the mechanic who worked on my car. He took the time to explain concerns and advise on next steps
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September 2023 by Joe Schaff
Really bad experience here. Brought the car in for an emergency maintenance, Rav4 hybrid check engine light had come on.Was advised that vehicle required a part that the dealer service station did not have & we'd need the part delivered.Rep that was managing the case only worked 3 days a week so they sat on the car for an extra day in the middle of the week & we received no updates on status until the rep was back to work 2 days later after dropping the car off on a Tuesday.After the wait, we finally received a call from the rep that the car was ready at close of business on Thursday.Immediately after bringing the car home, we noticed what looked like engine coolant leaking from the vehicle.We didn't see the link persist, so I assumed it was a temporary issue following the maintenance, only to find out that the coolant cap was only loosely secured inside the engine block after the work was done & a while later the coolant cap came off entirely spraying engine coolant all over the engine interior & causing the vehicle to overheat.Brought the car to a different Toyota in the area (Sansone Toyota - much better service experience), they immediately identified the issue, cleaned & refilled coolant, ran the vehicle through a MPI & provided documentation showing all of the above.They were communicative throughout, which Autoland was not, transparent about the services & costs, & turned the maintenance around before close of business the same day.Recommend avoiding autoland Toyota for service & try Sansone instead.
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September 2023 by Brittany Morrow
Terrible service experience here, I would not recommend this location to anyone. Showed up on time for my oil change appt, wasn’t finished for over 2 hours. They also recommended a 4x4 service despite my vehicle not being four wheel drive, all the focus was on upselling vs what’s right for the customer.
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September 2023 by Christopher B.
Was satisfied with the service. David was very helpful and knowledgeable about car maintenance. Will comeback again for the next service.
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August 2023 by Samantha Della Bovie
If I could give no stars I would. Mike the manager was AWFUL. He was extremely rude and came off as completely unprofessional. Very short and had a tough guy attitude. If you want people to buy from you I suggest to learn how to talk to people. Didn’t want to hear what we had to say at all. This dealership does not like when you come in with knowledge of the cars your looking at or if you know how much the car is that you’re trying to trade it. Cars are overpriced, not worth it at all don’t waste your time.
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August 2023 by M S
It was a very pleasant visit at Toyota in Springfield, thanks to Mr. David Wong. He was very polite, knowledgeable, and patient in helping me out with my 2020 RAV 4. Mr. Wong explained all the information I was looking for and provided a very smooth process. There was not a long wait and the service was great. I will continue to visit Toyota in Springfield , I highly recommend it!
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August 2023 by Alexander Kuczyk
My advisor David Wong in the Toyota Springfield Location was totally professional and explained my needs regarding servicing my 2021 Sienna. This was the second time he took care of my Van and he is exactly what people need to see and hear when they get their vehicles worked on. The world needs more gentlemen like him. Fully satisfied and Thank you Sir.
