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November 2023 by Joseph W.
Worst dealership. They claim that have 500 cars only to have a small parking lot with about 50. I went to took at a Tesla I spoke with "Walter" he claimed he had 5 in my price range. If I set an appointment I would get a $500 discount. I got there and worked with "Joe" he went back to check the inventory, give us some story about how it's at the dealership that it's not drivable, that it might be salvage title, it's disabled and doesn't work. I drove 1 hour and 20 minutes just to drive 1 hour and 20 minutes home.This is a sham dealer and they should be ashamed of themselves.I also should have checked the other reviews as they are correct they will respond somehow as you can see in other comments how, the customer was wrong and we were the problem. Don't fall for there scam
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November 2023 by Ryan H.
Regrettably, my experience with this dealership left much to be desired. Engaging in discussions with Jack over the course of several days regarding a used Charger initially seemed promising. A purportedly clean Carfax and enticing promotions were conveyed to me, prompting a 45-minute drive to the dealership. However, upon arrival, the reality proved starkly different.To my dismay, the "clean" Carfax turned out to be inaccurate, concealing undisclosed frame damage that was conveniently omitted from our prior conversations. Furthermore, the promised promotions, which had initially sparked my interest, were disappointingly inconsistent with what was conveyed via email. The entire ordeal reeked of the classic bait-and-switch tactics that unfortunately tarnish the reputation of some used car dealerships.It's disheartening to observe such practices persist in the industry, as they erode trust and leave customers with a sense of disillusionment. I would strongly advise against investing your time and efforts in this particular dealership, as the discrepancies encountered underscore the need for greater transparency and ethical conduct within the used car market.PLEASE NOTE: This dealer responds to a lot of reviews calling the customers liars. They responded to this same review on Google and called me a liar when they are actually the liars. They didn't disclose ANYTHING to me about the car having frame damage until I was sitting in the dealer. This isn't how places should do business. Such a shame! I took my business elsewhere.
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November 2023 by Rene Villarreal
Awesome experience! I drove 5 hrs from Pittsburgh and the car was parked out front, freshly detailed. Gabi is the best ! She has your best interests in mind. She runs that place . And Jaye is the best salesman I've had the opportunity to work with. He was very polite, prompt and educated. Ask for him ! I left that same day with my Dream car . I won't go anywhere else , Thank you 21st Century Auto Group
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November 2023 by Harold Gonzalez
What great service we received at this auto place. Roger was very professional and knew his work well. Good group to work with! Happy with my new car!
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November 2023 by Extreems L.
Terrible experience ever will NEVER go back there all SCAMMERS all these extra fees this dealership should be CLOSED FOR GOOD. The manager Diego is horrible and only cares ABOUT $$. Also the salesman BELLA THORNE was the worst salesman I ever experienced, was doing sketchy numbers with my documents was not letting me talk to the branch myself. Very unprofessional PLEASE SAVE YOUR TIME PLEASE SAVE YOUR TIME!!!!!!!!!!!!!!!!! They add extra fees for no reason very terrible.
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November 2023 by Frozyn S.
We drove two hours when they confirmed the car was ready to sell over the phone. Next thing you know these geniuses tried selling us the car without a title when we were paying cash. Wasted four hours of my life.
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November 2023 by George C.
Bait and switch, pretty simple. Stay away. They advertise some pretty attractive prices but when you call those cars aren't available , but they have "similar" ones for more normal prices.
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November 2023 by Ann Budhan
Had an amazing experience, with our salesman Den, who sold us our first Durango SRT. He was very professional and helped us throughout the entire process. Will definitely visit for future purchases.
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October 2023 by Officialarozze
I came in today exited to get a car . A salesman named Dan was a tough negotiator but a wonderful person overall . Helped me with my purchase without any difficulty. I came in and left happy with my New Tesla Model Y . I recommend it .
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October 2023 by Svyatoslav
I recently purchased a vehicle from 21st Century Auto Group, and I couldn't be happier with my experience. From the moment I walked into the dealership, I was greeted with exceptional customer service. The staff was knowledgeable, friendly, and made the entire buying process seamless. The selection of vehicles was impressive, and I found the perfect car that met all my needs. The dealership's commitment to transparency and integrity in the sales process was truly refreshing. I highly recommend 21st Century Auto Group to anyone in search of their next vehicle. Thank you for making my car-buying experience so positive!
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October 2023 by Jonathan Pichardo
In an excellent setting, I found top-notch vehicles accompanied by swift transactions and impeccable communication. I extend my gratitude to Jaydon for assisting me in acquiring the car I had been diligently searching for over the past few months.
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October 2023 by emmerson k.
I talked to two people beforehand, let them know I was making a two hour drive to purchase a brand new tesla for a great deal. Got there, was straight up with them about buying the car, and they kept trying to change the subject. Talked to the manager and he told me the car had no battery and was not for sale. HOWEVER, falsely advertised on the website?? For sale?? And I talked to the same person on the phone as I talked to in real life, he acted as if he had no idea what I was talking about. Scammers and hustlers. Tried to get me to look at other cars too before I left
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October 2023 by Judy A.
READ THE FINE PRINT...the internet price does not reflect the true price (doesn't include a $3000 deposit). Also you have to finance with them to get the internet price. Run, don't walk the other way!! You will clearly see on the Dealer Disclaimer what I am speaking of. I have attached a snip from the website. Don't give this dealer your business. You should be reporting them to the BBB as I will.
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October 2023 by Ian D.
They sell defected cars - DONT BE FOOLED BY THE LUXRY SHOWROOM. They lie to banks about your income to force finance approvals. They also conduct bait and switch tactics and will not return your down payment even if you turn the car back in after learning it has a defect. THIS PLACE NEEDS TO BE SHUT DOWN FOR GOOD. KARMA IS REAL!
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September 2023 by Edward O.
Came here to look at several cars. Jaydon was amazing! He was honest and upfront about the two cars we were interested in. He also tried to accommodate us with some of the car options. Of all the dealerships we had been to, Jaydon was one of the easiest sales representatives to work with and went out of his way to help us.