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December 2022 by Alex Madonna
Been with this bank at this branch since the beginning and even prior to it being a PNC. Went in yesterday for a replacement ATM card because mine was expiring and I did not receive a replacement. After the replacement was handed to me, I was told there may be a 7.50 charge on my account for the replacement card.First, if there is a charge, you should notify the customer prior to doing it! Second, how is it my fault that the card was not sent. I guess I will start looking for a new bank because this is not how you treat customers!When Orlando is there, the bank was much better!
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May 2020 by Vince O.
PNC has gone down hill fast! Have used them for 15 years for my business and personal accounts and was previously a happy customer. The Spring Lake Heights Branch has an unlisted number and you can not get in touch with the branch! When you call PNC Business Banking you get No service or interest in solving your problems. They have no interest in helping their long-term customers and are only interested in large corporate accounts. If you are a small or medium sized business, go somewhere else! The Branch operation is poorly run with 1 person working the Drive Thru Window while several other employees refuse to let customers enter the bank even if they are wearing protection masks. They are not available to help customers and you may wait over 30 minutes at the Drive Thru Window.
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May 2019 by Julia P.
Friendly staff and great location. In addition, the online banking is a breeze. I had credit cards stolen and they covered the entire case seamlessly.
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January 2018 by Maria Fontana
Great service.
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June 2017 by David K.
The customer service at PNC BANK in Spring Lake Heights really sucks. I'm not sure why they only have two people working in the entire building who are unable to service their customers in a timely manner. Heading to Bank of America, they were always properly staffed.
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December 2016 by Amy M. Toman
Friendly staff, easily accessible and a drive-through ATM. Overall a good branch.
