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August 2024 by Scarleen Gabriel
Friendly staff especially General Manager Steve. Was so kind to even waive the $1.00 fee for not taping the return postage on my amazon return.
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August 2024 by Shelly Ebner
Always so friendly and helpful! Steve the manager is exceptional and thanks everyone for their patience in waiting no matter when! That really are all so nice despite the lines and pressure! They hustle! Tough job!! 5 stars always! Thank you!
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August 2024 by AshleyMichelle Cancel
I went today while it was very busy in the afternoon, Steven the GM and another employee were working very quickly and diligently to get everyone in and out of the store promptly! Steven was very kind and helpful, he gave my daughter a coloring sheet and crayons which made her day so much better! Great customer service and wonderful atmosphere!
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August 2024 by Cthirnias
Steve was great at helping me locate a package that was showing that it wasn’t received by the receiving company. I threw out the receipt they gave me and he went above and beyond to help! Thanks again Steve!
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August 2024 by Cori Mazzacca
The line moved fast and Steve was extremely helpful! Thank you again for the help today.
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August 2024 by Deborah Gaffney
Steve was the best only person in store with line out the door and never stopped smiling
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August 2024 by chris n
The staff is always courteous and helpful here.
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August 2024 by Alexandra Lazorczyk
Thank you to Steve for helping me with my return! He was very friendly, fast, and helpful! I was out of the store within 5 minutes. I will always use this store for my returns!
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August 2024 by Tara leahy
Every day is Christmas at the Sparta UPs store, or at least the volume of traffic looks like it. And yet I have never had a bad experience with their customer service. All the associates are polite and efficient (and lets face it, we show up not knowing the zip code of where the package is going, Grandma's china wrapped in tissue paper, or a million other things). Today I called because I lost the receipt (which you are always told has the tracking number and NOT to lose it) and needed to know if my package was being delivered today. The very nice gentleman on the phone did some forensic magic and found my order and shared the tracking number with me.
So remember Sparta, WE NEED THEM, be patient, show some grace, and appreciate the service they are providing us. cheers.
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August 2024 by Marcy Delpome
Ryan and Steve were extremely helpful
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August 2024 by Tamara Cook
Excellent customer service experience, very helpful, friendly and knowledgeable.
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August 2024 by Robert Gaudette
Great service and so helpful.
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August 2024 by David Klaus
Michael was great!! I was running late…and got in the store 2 minutes before closing. Despite that and the extra time it took to help me, Michael did so with a smile and was pleasant to speak with. He helped me figure out how to attain a return shipping label and email it to the store so he could print it out so I avoided paying the shipping cost myself. The email took a few minutes to go through, but it didn’t bother him. Come to find out he was there since the morning and had another long day ahead. I hope he enjoys the concert he’s going to see over the weekend!! Thanks Michael
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August 2024 by Sam Khan
I had the worst customer service experience here. The lady Gina in the front was very rude! She told us “don’t you see where the scale is” and rolled her eyes. If you don’t want to do your job then you shouldn’t be there. She is very rude and mean!
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July 2024 by Jeremy Manjorin
Steven and Michael were so helpful in helping me track my package. They even called customer service on my behalf and tracked down info for me. Highly recommend!!
