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November 2023 by Arthur S.
If I could leave 0 stars I would. They totally took advantage of me. Transmission line clip came off and trans fluid went everywhere... They did not replace the the transmission lines. They simply replaced the retainer clip... which would have been great if they did not charge for 1.5 hours of labor. Removing and replacing both lines would have taken less than 1 hour... what they did probably took 15 minutes.... What a joke. They said they cleaned up as best they could... when I got the car back transmission fluid was still everywhere... If you have to use them, get an estimate first. If you can avoid them.... Do so at all costs
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November 2023 by Axel Hernandez
Best work and trustworthy shop in Sussex county without a doubt. They always tend to find the problem and resolve within a matter of hours to days. And especially an incredibly customer service from the best lady herself , Jen. Wonderful person always attentive, caring, and ontop of her game. Very respectful towards her customers. What more can one want. They’re best that’s it.
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November 2023 by Caesar Badillo
I found Hayden’s Service Center through a recommendation. They couldn’t have been any greater than I could ask. Jennifer, who handles all the appointments, is great with keeping you informed from beginning to end. Chris is the nicest guy and will drive you home and pick you up when your car is ready. Never experienced that kind of customer service before. Their pricing is also more reasonable than any other mechanic or dealership I’ve ever dealt with. They have a customer in me.
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November 2023 by Roberta Cramer
Shouldn't even get 1 star! BEWARE! Dishonest! Do NOT use! I googled local repair shops and they came up w/ good ratings, what a joke! Must've been family and friends "loading" reviews for them because they were shamefully deceitful and dishonest!! Lie after lie about getting to my car which sat in their lot for 2 wks before they could get to it?! Called day after day for an update, nothing. Lies! Telling me they'd get to it... LIES!!!! Be honest and say we can't get to it or can't repair and then offer to tow to another repair place since you're a Towing Co! Then after conveying frustration, they can get to it, took the car apart and couldn't figure anything out! This all went on for 5 weeks!!!! Fed up, I called a dealership repair shop who picked it up and had it diagnosed same day and on the road the same week! Incompetent all of them and dishonest! Note: they are a "towing company" first and foremost, but NOT a repair shop in any capacity contrary to reviews and their advertising!Services: General repairs & maintenance
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November 2023 by Roberta C.
BEWARE! Dishonest! Do NOT use! I googled local repair shops and they came up w/ good ratings, what a joke! Must've been family and friends "loading" reviews for them because they were shamefully deceitful and dishonest!! Lie after lie about getting to my car which sat in their lot for 2 wks before they could get to it?! Called day after day for an update, nothing. Lies! Telling me they'd get to it... LIES!!!! Be honest and say we can't get to it or can't repair and then offer to tow to another repair place since you're a Towing Co! Then after conveying frustration, they can get to it, took the car apart and couldn't figure anything out! This all went on for 5 weeks!!!! Fed up, I called a dealership repair shop who picked it up and had it diagnosed same day and on the road the same week! Incompetent all of them and dishonest! Note: they are a "towing company" first and foremost, but NOT a repair shop in any capacity contrary to reviews and their advertising!
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October 2023 by Jarell Hines
Hayden has been my go to place for my 2018 Audi A5 sports back. Jennifer always make sure I’m in good hands. I recommend getting service here.Services: Tires
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September 2023 by Freya
Had a car emergency early morning on my way to work, Jennifer took my call as soon as they opened and had me come in. I was serviced fast and they did a fantastic job. Although I live 30 minutes away from Sparta I will be using Hayden's services again. Great service is never too far!Service: Tires
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September 2023 by Liz Newell
I got a flat tire - screw stuck in it- Was nowhere near home. Googled and saw Hayden’s was nearby. Stopped in and they were so nice! Took me right away, fixed the tire, were so friendly and helpful- and the price was great too. I highly recommend Hayden’s! Wish it was closer to home I’d use regularly!Service: Tires
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September 2023 by Ann Kielty
I will never go anywhere else for my car issues! They have reasonable pricing and wonderful customer service. Chris and Jennifer are wonderful to work with. They are quick and responsive!
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September 2023 by Ceazealeo Dejaniero
Their service is great…reasonable prices and excellent work. Jennifer is the best…she can arrange to have you taken home and picked up if you can’t stay. Chris is welcoming and accommodating. I will stay loyal as long as they keep providing A-1 customer service.Services: General repairs & maintenance
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August 2023 by Caley Mikesell
Hayden's is an awesome service center, if I could give them 10 stars, I would! My home state accepts out-of-state emissions tests for registration renewal, and I needed to get one on short notice to save myself from 30+ hours of driving. I explained my situation to Jennifer, and she and the mechanics worked to help me complete the process, even though this was a really unusual request. No other shop I called in the tri-state area was willing to help. Jennifer was extremely kind and helpful throughout this process, and the mechanics worked quickly to help me. Awesome service, fast, fair price, and great people!
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August 2023 by Jonathan Wong
I had a 2nd Gen 3.5L Ecoboost cam phaser failure on my 2017 F-150. I called Hayden knowing they have good reviews and I can explore doing them to do this expensive engine work.The staff were very professional. They knew I was worried about trusting them to do a big job like this on my first visit, and they were very accommodating. Spent the time to talk through the technical bulletin that Ford issued, explained how they would obtain the right parts and how the actual work is going to be performed. I also got lucky because they were just finishing up another similar job on a Expedition. That made me feel a little better.When it was time to actually do the work, I called a couple of times to check on progress. They were very patient with me, explaining what's going on, and even show me actual progress and showed me the parts that are going into my engine.When the work was finished. They took the extra time to really ran the engine through, test driving it to make sure the problem is truly resolved. They did discovered additional failure of my wheel bearings and oil cooler. After fixing everything. The truck ran like new, and continues to run like new.It has been several months now and I put more than 6,000 miles on the engine. Everything is still working great. I am very happy with the work they have done, and the time they have spent making sure I feel comfortable the entire way through. I will definitely go back for other work.
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August 2023 by Stan Tryba
I have been using Hayden's for tires and service for several years. Always quality work and excellent service. Great supporter of Sparta VFW. Highly recommended!
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August 2023 by John Nolan
Haydens replaced the ntakra on Nissan Frontier on 8/16. They did a great job. Timely efficiently. Price' way right. Everyone working there was super Nice. If you need Any work done on Your vehicle, I highly recommend you tabke it to Haydens Service. You want be sorry
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July 2023 by Griffin Day
New to the Sparta area and glad I found Hayden’s. Had issues with my front calipers and breaks on my jeep wrangler that they fixed right up for me, we’re super personable and friendly- and even drove me home personally when I dropped off my car. I had the same issue that Hayden’s fixed for me with my rear calipers and breaks last year (the joys of buying a used jeep the last guy took off-roading in MA). Hayden’s charged me $900 LESS than the previous shop I used, and did a better job. Highly recommend!!!
